Dear Kim, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Joseph, We're thrilled to hear about your recent experience at Extended Stay America! Thank you for highlighting our devoted staff, clean and comfortable rooms, and convenient location. It was our pleasure to accommodate you, and we look forward to welcoming you back for another seamless stay in the future.Sincerely,Hotel Management

Dear Krystal, We sincerely apologize for the distressing experience you encountered during your stay. Your feedback regarding the check-in and billing issues is deeply concerning and does not align with our service standards. We regret any inconvenience caused and assure you that we will address the matter to prevent such incidents in the future. Your insight is invaluable, and we appreciate your patience. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Efezino, Thank you for choosing Extended Stay America and we would like to express our gratitude for taking the time to review your stay with us. We are pleased to learn that you appreciated the safety measures we have in place at our hotel. Ensuring a secure environment for our guests is one of our top priorities, and we are glad that it did not go unnoticed. Thank you again for your kind words. We look forward to welcoming you back to our hotel in the near future.Sincerely,Hotel Management

Dear Selena, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Kevin, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jorge, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear ADRIAN, Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Gary, Thank you for taking the time to review your stay with us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered due to maintenance issues in your room. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Jacob, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Further, we are sorry for the breakfast choices not meeting your taste. Your remarks are noted and shared with the concerned individuals so that it is improved. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all future trips! Sincerely,Hotel Management

Dear Estella, Thank you for choosing Extended Stay America as your accommodation. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. Reviews like yours reinforce the high standards we aim to meet for every guest. Thank you for staying with us during your travels, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management

Dear Cynthia, We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we deeply regret any discomfort caused. Your feedback is crucial, and we will address the cleanliness concerns promptly to ensure improvements. Thank you for bringing this to our attention. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience in the future. We appreciate your understanding and patience in this matter.Sincerely,Hotel Management

Dear Fritz, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Aaron, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Jesse, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please allow us to check and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Burt, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the hallway odor, room condition, and cleanliness issues is concerning. We apologize for falling short of your expectations and assure you that we are actively addressing these concerns with our team. Your insights are crucial, and we appreciate the opportunity to improve. We value your feedback and apologize for any inconvenience caused.Sincerely,Hotel Management

Dear Celia, Thank you for being our guest. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you, and we apologize for the inconvenience. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these concerns. We are grateful for your feedback and hope you will return for the flawless stay you deserve.SincerelyHotel Management

Dear Cassandra, Thank you for your review of our hotel. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

Dear Christopher, Thank you for staying with Extended Stay America and sharing your review. We are glad you felt welcomed upon arrival and that your overall experience was pleasant. However, we apologize for the discomfort you experienced with the pillows. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement. Thank you again for sharing your experience with fellow travelers, and we look forward to welcoming you back.Sincerely,Hotel Management

Dear Kendall, We're pleased to hear that you had a nice experience at Extended Stay America. It's great to know you found your room clean and comfortable and appreciated the amenities in the almost full kitchen. We look forward to welcoming you back for another enjoyable stay.SincerelyHotel Management

Dear Shannon, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during your room preparation, leading to multiple room changes. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Further, we will instruct our team to monitor refilling the supplies. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Tonya, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests along with relaxing, clean, and comfortable accommodations, so we are sorry we fell short of your expectations and regret any inconvenience you may have experienced. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Sincerely,Hotel Management