Very convenient spot to the airport. Great service. Heaps of cleaners. Place is very large, has seen some years and is a little dusty, but will be happy to stay again. Oh, the room and shower was THREE times the size of ibis hotel, and there is a door and windows that open to outside. Great for those with breathing issues or asthma, like myself.
Terence
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 19 พ.ค. 2024
Dear TerenceWe greatly appreciate your comments, it is very encouraging to hear you prefer staying with us than other competitor hotel, we will share your feedback with our team and Management, we will be noticed by your preferred choice is to have an open balcony so you can enjoy the garden view and fresh air. Please let us know if you have more inquiries, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
Dear Sayyed Thanks for your kind comment, we understand you had enjoyed your stay, please let us know if anything else we can do better to make your next stay more enjoyable. You are more than welcome to contact me via my email david.zhu@naumihotels.comWe are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
Really enjoyed my stay here, totally worth my money here, definitely gonna recommend.
Jaakaran
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 19 พ.ค. 2024
Dear Jaakaran Kia Ord, hope this email finds you well, we greatly appreciate your kind comments and glad you enjoy staying with us. We strive for the best of services and products to be delivered to our invaluable guests as always. Please let us know if anything else we can help with and I am looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
Dear AnneThanks for your feedback, the pharmacy next door also offer courier services. Please let me know if you would like to book with us again, we will make sure you do enjoy the lowest rate for the room as always.Kind RegardsDavid ZhuFront Office Manager
Dear Rob Thanks for your kind feedback, we are glad you had mostly enjoyed your stay, Please let us know more details about your stay experience, we are looking forward to seeing you in the near future,Kind RegardsDavid ZhuFront Offce Manager
8/10 ดี
Peyami
14 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Overall looks good to me.
Peyami
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก David วันที่ 14 พ.ค. 2024
Dear PayamiThank you for your comments, your satisfaction is our best goal of running this hotel, please let us know if you have anything else for us to improve in order to make sure your next stay is more enjoyable, we are looking forward to hearing from you.Kind RegardsDavid ZhuFront Office Manager
It was good to have a restaurant on the premises. The shower worked well.
Julie
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 14 พ.ค. 2024
Dear Julie Thanks for your kind comments, we glad to share with you that our in house restaurant was just renamed called Luna now, we specialize in offering the Asian Cuisine, please feel free to contact us for the booking and we are looking forward to seeing you in the near future. Kind RegardsDavid ZhuFront Office Manager
Dear Rith Thanks for your feedback, we greatly appreciate your warm comments, we will share it with our team and Management. Please let us know if anything else we can help with. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
8/10 ดี
Juanita
11 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Juanita
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก David วันที่ 12 พ.ค. 2024
Dear Juanita Thanks for your feedback, we greatly appreciate your warm comments, we will share it with our team and Management. Please let us know if anything else we can help with. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
8/10 ดี
Lisa
เดินทางกับครอบครัว
11 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Good food at restaurant, little tied the rest of it but we were comfortable enough
Lisa
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 12 พ.ค. 2024
Dear LisaWe greatly appreciate your warm feedback, we have shared your warm comments with our team and Management, please let us know if anything else we can help with to make your next stay more enjoyable and memorable. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
8/10 ดี
Natasha
เดินทางกับครอบครัว
10 พ.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Hotel rooms were lovely. Hallways to room was very average, felt like a hospital ward
Natasha
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 12 พ.ค. 2024
Dear NatashaWe greatly appreciate your warm feedback, we have shared your warm comments with our team and Management, please let us know if anything else we can help with to make your next stay more enjoyable and memorable. We are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
4/10 แย่
Homayoun, Houston
เดินทางกับครอบครัว
9 พ.ค. 2024
Central Air heating unit did not function. The little space heater was inadequate for the room. Shivering all night.
Homayoun
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 9 พ.ค. 2024
Dear HomayounWe greatly appreciate your kind comments, we have reviewed your feedback and share it with our related team and Management, we sincerely apologize for the inconvenience caused and the frustration it may have brought to you. Please let us know when you are planning to come back to us and we have an opportunity to serve you with the exceptional stay again. Kind RegardsDavid ZhuFront Office Manager
Our stay at Nauimi Auckland Airport Hotel was fantastic. Smooth check-in, comfy room, and great dining options. Convenient location near the airport made for a hassle-free stay. Would definitely recommend to others!
Erica
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 13 พ.ค. 2024
Dear EricaThanks for leaving us such a wonderful review, we greatly appreciate your comments and will forward you warm words to our team and Management. Please let us know if anything else we can make your next stay more desirable and memorable. We are looking forward to see you soon again.Kind RegardsDavid ZhuFront Office Manager
Het personeel is behulpzaam. Goede hotel goede transfers en de luchthaven is niet zo ver. Mocht je naar Aukland komen dan is hotel Naumi een aanrader.
jeffrey
เข้าพัก 4 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 8 พ.ค. 2024
Dear Jeffrey We greatly appreciate your warm comments, please let us know if anything can do to make your next stay more enjoyable. We are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
A big thank you to the house keeping team. Keep up the good work, and your warm greetings.✌️
Toni
เข้าพัก 4 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 6 พ.ค. 2024
Dear ToniThanks for leaving us such warm comments, we always welcome any feedback or constructive insights from our guests, Please let us know if anything we can do to make your next stay more enjoyable and memorable. We are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manage
6/10 พอใช้
Des
เดินทางกับครอบครัว
5 พ.ค. 2024
ชื่นชอบ: ความสะอาด
Average motel with a hard bed. Would not return
Des
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 6 พ.ค. 2024
Dear Des Thanks for you warm comment, we will review it and share it with our team, we welcome and feel grateful to receive any constructive insights from our guests. In regarding of the bed, with pass your concern to our Management.Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
Dear Mark Thanks for you warm comment, we will review it and share it with our team, we welcome and feel grateful to receive any constructive insights from our guests. Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
Great for a quick stay. Lovely decore, fun and different. Comfortable bed and nice free snacks. Little bit dusty in the room, not a biggy.
Kirsty
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก David วันที่ 6 พ.ค. 2024
Dear Kirsty Thanks for you warm comment, we will review it and share it with our team, we feel grateful once we have received any constructive insights from our guests. Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
It's been a few years since we stayed and sucked that during covid they were a quarantine facility. Was always our go to when travelling.
Very cool vibe, easy parking (used to be free but now a reasonable $7 a night) free goodies in the room - chocolate fish, chips, popcorn and juice as well as soda water.
The bar has lollies and used to have a free popcorn trolley. We arrived very late so can't guarantee they still do it.
Will be back in June when we travel again
Nadie
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก David วันที่ 2 พ.ค. 2024
Dear Nadie We appreciate your warm comments and we are looking forward to seeing you in June, please let us know if anything else we can help with your booking.Kind RegardsDavid ZhuFront Office Manager
8/10 ดี
Natasha
1 พ.ค. 2024
very nice place to stay
Natasha
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก David วันที่ 1 พ.ค. 2024
Dear Natasha We greatly appreciate your warm comment, please let us know if anything else we can help with for your next stay, we are looking forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
Dear Jona We greatly appreciate your kind comments, we are looking forward to seeing you again, please let us know if anything else we can help with.Kind RegardsDavid ZhuFront Office Manager
10/10 ดีเลิศ
Neil
29 เม.ย. 2024
Brilliant
Neil
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก David วันที่ 30 เม.ย. 2024
Hi, Neil Thanks for your kind comments, we look forward to seeing you next time.Kind RegardsDavid ZhuFront Office Manager
Dear Kris Thanks for your comments, we greatly appreciate your feedback, we are looking forward to seeing you next time.Kind regardsDavid ZhuFront Office Manager
Dear Alastair Thanks for your feedback, we are grateful you enjoyed the technology we embraced, please feel free to check with us next time if anything else we can help you at reception, our receptionists are always enthusiastic to assist guests to use our new technology at anytime.Kind regards David Front Office Manager
Unfortunately the bar staff were completely in need of some training in customer service. Nice hotel but the standard of service at the bar lets it down. We waited a long time for our order,then when I queried it I was very rudely told they didn’t have the wine I had selected, so what do you want.. I was asked as if I was just a nuisance for even placing an order.
Hello Sheila,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you liked our hotel.Please accept our humble apologies for the inconvenience with your experience with our staff, providing a unique customer service experience to our guests has always been an uncompromising objective of ours, this will be further discussed with the respective staff and the required course of action would be initiated to prevent such occurrences from happening again!We hope to provide you with even better service next time you choose to stay with us and exceed your expectations!
One of the staff at check-in seemed to have a very abrasive, arrogant personality, couldn’t quite put my finger on it. Aside from that, the rooms are laid out strangely and it was quite difficult to find the lift. Even the staff were initially unsure where the lift was from the lobby. The room was decent apart from the lack of noise insulation due to the single glazed windows. Light sleepers beware that you will be able to hear the trucks and the traffic across the road.
Hello Vincent,Thank you for staying with us and we sincerely appreciate your feedback - it's an opportunity for us to better our product & services.Please accept our humble apologies for the inconvenience caused with your experience including the road sound - being an airport hotel we are surrounded by roads from all corners; however, we would have certainly assisted you by allocating you a different room had you approached us upon arrival. Wishing to host you again during your next visit to Auckland and provide you with an enhanced experience!
6/10 พอใช้
Susanna
20 เม.ย. 2024
Susanna
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก David วันที่ 10 พ.ค. 2024
Dear Susanna Thank you for your feedback, we would like to hear more about your staying experience. Please feel free to contact me via either email david.zhu@naumihotels.com or my contact number 021896486. We are looking forward to seeing you in the near future. Kind RegardsDavid ZhuFront Office Manager
Great property, great check in experience, close to the airport and super convenient transportation to and from the airport! Will definitely stay here again!
Hello Azad,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Looking forward to hosting you again during your next visit to Auckland!
Hello Stephen,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our services and our proximity to the hotel was pretty useful to you, hoping your stay was a memorable one.Wishing to host you again during your next visit to Auckland!
Hello Te Aomihia,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.Wishing to host you again during your next visit to Auckland!
Great staff and thoughly enjoyed our stay of 2 nights. We would recommend the Naumi to anyone.
Thank you once again.
Jonathon Knott
Jonathon
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Naumi Auckland Team วันที่ 15 เม.ย. 2024
Hi Jonathon,Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Warm regards,
การตอบกลับจาก Naumi Auckland Team วันที่ 15 เม.ย. 2024
Hi Dawn,Thank you for your review, we greatly appreciate it!We look forward to welcoming you again in the future!Warm regards,
8/10 ดี
Michael
13 เม.ย. 2024
Michael
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก David วันที่ 6 พ.ค. 2024
Dear MichaelThanks for you warm comment, we will review it and share it with our team, we welcome and feel grateful to receive any constructive insights from our guests. Please let us know if anything else we can help with, we are looking forward to seeing you in the near future.Kind RegardsDavid ZhuFront Office Manager
Really nice hotel, breakfast is excellent, the free snacks and amenities in the room were a very nice bonus. Very quiet, clean and safe.
kezia
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Naumi Auckland Team วันที่ 14 เม.ย. 2024
Hi Kezia,Thank you for your review, we greatly appreciate it!We are delighted to know that you have enjoyed your stay and that you loved our food and complimentary snacks.We look forward to welcoming you again in the future!Warm regards,
We loved the funky decor, the on-site restaurant and bar, the lobby seating areas, comfy bed, spacious bathroom.
Cornelia
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Naumi Auckland Team วันที่ 14 เม.ย. 2024
Hi Cornella,Thank you so much for your kind review. We are delighted to know that you have enjoyed your stay and that you loved the look and feel of the hotel. Hoping to welcome you back soon.Warm regards,
8/10 ดี
Diane
10 เม.ย. 2024
Diane
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก David วันที่ 30 เม.ย. 2024
Dear Diane Thanks for your warm comment, we are looking forward to seeing you next time. please let us know if anything we can help with.Kind RegardsDavid ZhuFront Office Manager
I loved the scent of perfume as I walked up the hallways to my room
Ann
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Naumi Auckland Team วันที่ 14 เม.ย. 2024
Hi Ann,Thank you so much for your kind review, we greatly appreciate it. We are delighted to know that you have enjoyed your stay. Hoping to welcome you back soon.Warm regards,
การตอบกลับจาก Naumi Auckland Team วันที่ 15 เม.ย. 2024
Hi Gregory,Thank you for your review, we greatly appreciate it!We are delighted to know that you have enjoyed your stay.We look forward to welcoming you again in the future!Warm regards,
การตอบกลับจาก Naumi Auckland Team วันที่ 7 เม.ย. 2024
Hi Phillip,Thank you for your review, we greatly appreciate it!We look forward to welcoming you again in the future!Warm regards,
6/10 พอใช้
Gregory
เดินทางเพื่อธุรกิจ
3 เม.ย. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
The phone in the room didn’t work and there was a lot of noise coming from the pool which no one was supervising with kids doing bomb diving. My room was close to the pool
Hello Gregory,Thank you for staying with us and we sincerely appreciate your feedback. Please accept our humble apologies for the inconvenience with your experience with the external voice & the phone, we would have certainly provided you with an alternate option if you had approached the front desk during your stay.Hoping to host you again during your next visit to Auckland and provide you with an enhanced experience!
6/10 พอใช้
Camille
2 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Check in time at 3pm is late and check out time at 10am is too early.
Hello Camille,Thank you for staying with us and we sincerely appreciate your feedback. Hope you had a wonderful & memorable stay with us,Apologies for the inconvenience but we practise a global standard check in / Check out time for our hotel.We hope to provide you with even better service next time you choose to stay with us and exceed your expectations!
Hello Peter,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.We would love to host you again during your next visit to Auckland !
Hello Chee Kheong,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our product & services, hoping your stay was a memorable one.We would love to host you again during your next visit to Auckland !
Hello Stephen,Thank you for staying with us and we sincerely appreciate your feedback. We are delighted to hear that you enjoyed our automated self Check in /Check out process and appreciate our pricing, hoping your stay was a memorable one.We would love to host you again during your next visit to Auckland !
I found it to be the most rudest hotel I have stayed at. The staff member was on the phone when we arrived which is fine we waited around 5 minutes. Once she was off the phone she asked what did we want. We had our suitcases thought it would be obvious check in or out. Once I said check in. She pointed to a big electronic board I was told so it yourself. You have to put all your details into it and anyone behind us could see phone numbers etc. so rude. Personal service still over rides this place doesn’t have it
Hello Nicola,Thank you for staying with us and we sincerely appreciate your feedback.Please accept our humble apologies for the inconvenience you faced with our staff being engaged with a guest over the phone & not being able to acknowledge you in a timely manner. Also we understand that some guests do prefer personalized check in with a human interaction, an alternate to our contactless automated check-in.We hope to host you soon during your next visit to Auckland and provide you with an exceedingly high Naumi experience.Warm Regards,