6/10 พอใช้
Russell
1 พ.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The hotel is basically clean and modern. I had a small issue with my shower because it did not drain properly.
They fixed it, but then it happened again.
The bigger concern I had is with customer service. When I checked in, the rep at the counter was taking a personal phone call via her bluetooth ear piece while she was checking me; I could tell by the tone and content of her conversation that she was talking to her friend/family, and it was definitely not a conversation pertaining to her work at the hotel. This was frustrating because there was information that I needed, and I was made to feel that I was interrupting her call, even though I was the paying customer in need of assistance. Also, I requested that my room be made up, but when I returned to my room later in the day, they had not made the bed nor left any soap/toiletries. All they did was remove the old towels and give new towels. The internet signal was also weak in the room. I would give a higher rating if the customer service was better, because the hotel/room was fine.
Russell
เข้าพัก 4 คืน, เมษายน 2024