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Reviews of PREMIER SUITES PLUS Antwerp

4 out of 5
PREMIER SUITES PLUS Antwerp
Appelmansstraat 31, Antwerp, Antwerp

Reviews

8.6

Excellent

Rating 10 - Excellent. 236 out of 506 reviews" "
Rating 8 - Good. 195 out of 506 reviews" "
Rating 6 - Okay. 43 out of 506 reviews" "
Rating 4 - Poor. 12 out of 506 reviews" "
Rating 2 - Terrible. 20 out of 506 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sundeep

Travelled with family
Disliked: Cleanliness, staff & service
The front desk staff were rude. I had called in the day before to ask if we could drop our bags off early and if in our 2 rooms the sofa beds could be made up. Instantly when we arrived the Front Desk stafd began to wave his hands- we are full and busy and cant check in. I replied: sir we are here to drop our bags off and i had confirmed it was ok. He then agreed. Only one sofa bed was made up. I called down and asked for bedding for the 2nd room. Was told no. We had one duvet that was heavily stained..I asked for a new duvet. Duvet never came. There was no vegetarian breakfast options either. No fruit available. Basically yogurt, bread and eggs. Overall the location is great and close to the train station and the rooftop patio was beautiful. The smoke coming into the front desk was unpleasant. Maybe the patio should be non smoking so it can be enjoyed by everyone.
Stayed 1 night in May 2024

8/10 Good

Qi, Warsaw

Travelled with family
No room cleaning service for two days stay there.
Stayed 2 nights in Apr 2024
Response from Gilles C. on 3 May 2024
Dear Qi,Thank you so much for taking the time to leave us a review. I'm glad to hear you enjoyed your stay with us. We indeed work with a weekly cleaning schedule: the rooms occupied for long stays (more than 7 days) get cleaned weekly, and the rooms occupied for short stays (less than 7 days) get cleaned before check-in. You may always request and extra cleaning service at the reception against a fee, but fresh towels are always available free of charge. We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager

2/10 Terrible

Lachica

Stayed 1 night in Apr 2024
Response from Gilles C. on 3 May 2024
Dear Lachica, Thank you for taking the time to leave us a review. If you would like to contact me to give me some more information on your stay with us, it would be great to hear on what we can improve our service. Thank you.Warm regards, Gilles C. - General Manager

10/10 Excellent

aran, ramat gen

Liked: Property conditions & facilities
nice hotel
Stayed 1 night in Mar 2024
Response from Gilles C. on 12 Apr 2024
Dear Aran,Wow, a 5 out of 5, thank you so much for this huge compliment! I'm delighted to hear you loved our hotel.We hope to see you again soon!Warm regards, Gilles C. - General Manager

6/10 Okay

James

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was average. Staff efficient and friendly. Room needed an overhaul as looking very tired. Cleanliness was below average (don’t look under the bed!). Good location and therefore convenient.
Stayed 1 night in Mar 2024
Response from Gilles C. on 12 Apr 2024
Dear James,Thank you for taking the time to leave us a review. I'm happy to hear you enjoyed our friendly staff and central location. My apologies for the cleanliness of the room, I will discuss your comment with our housekeeping team as this is unacceptable. It's thanks to reviews like these that we can keep on improving our service for future guests.We hope you choose to stay with us again when you next visit Antwerp.Warm regards, Gilles C. - General Manager

8/10 Good

Marina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gilles C. on 9 Mar 2024
Dear Marina, Thank you so much for taking the time to leave us a score. I'm very happy to hear you had a great stay with us. See you soon?Warm regards, Gilles C. - General Manager

6/10 Okay

aran, ramat gen

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
bathroom smelled bad of smoke
Stayed 1 night in Feb 2024
Response from Gilles C. on 9 Mar 2024
Dear Aran,Thank you so much for taking the time to leave us a review. I'm so sorry to hear about your bathroom. We have a non-smoking policy inside our hotel, so this is not okay. Please don't hesitate to contact our reception if you have any problems or question during your stay with us. They will be happy to help. We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Laundry. Great oasis
Stayed 2 nights in Jan 2024
Response from Gilles C. on 8 Feb 2024
Dear Louise, Thank you so much for this maximumscore, what a huge compliment! I'm overjoyed to hear you absolutely loved your stay with us, and particularly our laundry facilities. Please don't hesitate to tell your friends and family about your stay in our hotel. We hope to see you again soon!Warm regards, Gilles C. - General Manager

10/10 Excellent

Douglas, Elk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property just a few minutes walk from Antwerp Central station. Great shopping and food options within a few minutes walk. Room had a mini kitchen and that made things even better. Laundry room was free and so was the soap to wash your clothes. Staff were professional and courteous
Stayed 3 nights in Jan 2024
Response from Gilles C. on 8 Feb 2024
Dear Douglas, Thank you so much for this maximumscore and wonderful review! I'm delighted to hear you think our hotel is a wonderful property, and that you loved our central location, spacious rooms and good facilities, and our lovely staff.We can't wait to see you again.Warm regards, Gilles C. - General Manager

10/10 Excellent

Claire

Travelled with family
Liked: Property conditions & facilities, room comfort
Really comfortable, would recommend
A great stay - had a family room which was well equipped with a really comfortable bed. Good location - very close to train station and not too far to the Old Town. Friendly staff, pleasant reception area with coffee machine and pool table. Would go back if we visit Antwerp again
Stayed 3 nights in Dec 2023
Response from Gilles C. on 8 Feb 2024
Dear Claire, Wow thank you so much for this amazing score and review, what a compliment! I'm so happy to hear you had a great stay with us, and that you would recommend us to others! Please don't hesitate to tell your family and friends about your stay with us.See you next time you're in Antwerp!Warm regards, Gilles C. - General Manager

4/10 Poor

Javier

Disliked: Staff & service, room comfort
NOT considering staying here again
I wouldn’t consider staying here again, the beds are terrible, the rooms are so noisy, you can hear so clearly the voices of other people from other rooms, above, next to, and below. The staff was not friendly. In general I could say management is greedy on quality and little details, i.e if you want extra coffee pods they are charged 1euro, even though I stayed for 6 nights. It's clean, not spotless, there is laundry, close by the train station.
Stayed 6 nights in Dec 2023
Response from Gilles C. on 8 Feb 2024
Dear Javier, Thank you for taking the time to write us a review. I'm so sorry to hear you didn't enjoy your stay with us. I've written down your comments, and will discuss them with our entire team during our team meeting, thank you for letting us know.Warm regards, Gilles C. - General Manager

2/10 Terrible

Roman, New Caney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff acts like they are doing you a favor and you work for them and not the other way around. Most black receptionists are very snobby and rude. God forbid you meet Gabrielle - black, racist and homophobic person - who hangs up on you, openly humiliates and makes fun. Hope the management fires her but again, since she is black she will continue to assault guests and get away with it. Hopefully the corporate reads this so they can get rid of her. The only positive thing is the Manager Gille and the location.
Stayed 2 nights in Dec 2023
Response from Gilles C. on 10 Feb 2024
Dear Roman,Thank you for taking the time to write us a review. I'm so sorry you experienced our front desk staff as unwelcoming, I can assure you that they would never intend to hurt or insult our guests. Nevertheless, I will have a conversation with our entire reception team to discuss the incident you described and see how we can handle situations like these better in the future. Warm regards, Gilles C. - General Manager

10/10 Excellent

Darren

Stayed 1 night in Sep 2023
Response from Gilles C. on 26 Nov 2023
Dear Darren, Thank you so much for this maximumscore, what a huge compliment! I'm overjoyed to hear you loved every second of your stay with us. We can't wait to see you again.Warm regards, Gilles C. - General Manager

6/10 Okay

JAKUB

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Smelly shower curtain at the bathroom. Staff just do the job like at the till in the supermarket Rooms dates and for this price it should be fully refurbished No daily cleaning, suprise they do not give you a mop at the check-in
Stayed 2 nights in Oct 2023
Response from Gilles C. on 9 Nov 2023
Dear Jakub, Thank you for taking the time to write us a review. I'm sorry to hear you didn't enjoy your stay with us. I will take up your comment with our reception team check the bathroom, thank you for letting me know. We work with a weekly cleaning system: for long stays (longer than 7 days), the rooms gets cleaned every week, for short stays (shorter than 7 days), the room gets cleaned before check-in. You can always request an additional cleaning against a fee, or fresh towels for free. Warm regards, Gilles C. - General Manager

10/10 Excellent

Louie Leonidas

Stayed 4 nights in Oct 2023
Response from Gilles C. on 2 Nov 2023
Dear Louie Leonidas,Wow thank you so much for this maximumscore, what a huge compliment! I'm over the moon to hear you enjoyed a perfect stay with us. Please don't hesitate to tell your friends and family about your experience in our hotel. See you next time! Warm regards, Gilles C. - General Manager

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gilles C. on 2 Nov 2023
Dear Neil, Thank you for taking the time to leave us this incredible score, what a compliment! I'm so glad to hear you had an amazing stay with us from beginning to end. See you soon? Warm regards, Gilles C. - General Manager

10/10 Excellent

Margherita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location really close to the station, both train and bus ones. Lots of restaurants nearby Room was clean and nice
Stayed 3 nights in Oct 2023
Response from Gilles C. on 24 Oct 2023
Dear Margherita, Thank you so much for this maximumscore, what a compliment! I'm so happy to hear you enjoyed our rooms and that our central location really added something extra to your stay with us. See you soon? Warm regards, Gilles C. - General Manager

10/10 Excellent

Shai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gilles C. on 13 Oct 2023
Dear Shai, A 10 out of 10, what a huge compliment, thank you so much! How wonderful to hear you enjoyed an amazing stay in our hotel. This is the experience we would like to give all of our guests, so it's really great to hear when our guests loved their stay from beginning to end! See you next time! Warm regards, Gilles C. - General Manager

10/10 Excellent

Shai

Stayed 1 night in Sep 2023
Response from Gilles C. on 13 Oct 2023
Dear Shai, Wow what an amazing score, thank you so much! I'm so glad to hear you loved your stay with us. Please don't hesitate to tell your friends and family about your experience with our hotel. See you soon? Warm regards, Gilles C. - General Manager

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 stars conditions
Outdated room, bad smell in room, dirty courtains, the room dont look like in pictures from reservation...
Stayed 1 night in Sep 2023
Response from Gilles C. on 5 Oct 2023
Dear George, Thank you so much for taking the time to write us a review. I'm so sorry to hear you didn't enjoy your stay with us. We are so thankful for your remarks, I will immediately check the room you stayed in and make sure everything gets fixed. It's thanks to reviews like these that we can keep on improving our service for future guests. Warm regards, Gilles C. - General Manager

6/10 Okay

George

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gilles C. on 20 Sep 2023
Dear George, Thank you for taking the time to leave us a score. I'm sorry to hear you didn't enjoy your stay with us. You may always contact us with some more information about your stay so we can keep on improving our service for future guests. Warm regards, Gilles C. - General Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Location Dislike: No mirror in room. only in one in bath room.
Stayed 2 nights in Sep 2023
Response from Gilles C. on 20 Sep 2023
Dear Andrew, A 5 out of 5, what a compliment, thank you so much! I'm really glad to hear our central location really added something to your stay with us. Our rooms should be equipped with a mirror as well, I'll check the room you stayed in and make sure that is taken care of. Thanks for letting me know. We hope to see you again soon. Warm regards, Gilles C. - General Manager

6/10 Okay

Avisha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gilles C. on 16 Sep 2023
Dear Avisha, Thank you for taking the time to leave us a score. I'm sorry to hear you didn't enjoy your stay with us. You may always contact me via email to give me some more information about your stay with us. We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager

8/10 Good

Maryam

Stayed 2 nights in Aug 2023
Response from Gilles C. on 16 Sep 2023
Dear Maryam, Thank you for taking the time to leave us a score. It's so great to hear you enjoyed your stay with us. See you soon? Warm regards, Gilles C. - General Manager

10/10 Excellent

Emilyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RELAXING
My stay was amazing, comfortable and exactly as i expected in the room. One thing to polish on, not every visitor is as tall as they expect because facilities in the kitchen area were on very top shelves. A steppie or a stool in the room would be a preference.
Stayed 5 nights in Aug 2023
Response from Gilles C. on 1 Sep 2023
Dear Emilyna, Thank you so much for this maximumscore, what a compliment! I'm overjoyed to hear you had an amazing and comfortable stay with us. Thank you for your suggestion also. See you soon? Warm regards, Gilles C. - General Manager

2/10 Terrible

Povanjit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Gilles C. on 6 Sep 2023
Dear Povanjit, Thank you for taking the time to leave us a score. I'm sorry to hear you didn't enjoy your stay with us, you may always send me an email with more information. Warm regards, Gilles C. - General Manager

6/10 Okay

Victoria

Stayed 2 nights in Aug 2023
Response from Gilles C. on 6 Sep 2023
Dear Victoria, Thank you for taking the time to leave us a score. I'm sorry to hear you didn't enjoy your stay with us, you may always send me an email with more information. Warm regards, Gilles C. - General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Gilles C. on 22 Aug 2023
Beste gast,Bedankt om de tijd te nemen om ons een score te geven. Ik ben zeer blij dat uw verblijf bij ons naar wens was. Tot de volgende keer? Met gastvrije groeten, Gilles C. - General Manager

10/10 Excellent

NEIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wouldn't stay anywhere else for this value!
Very Clean and Comfortable. Excellent mini kitchen (with oven and dishwasher), bathroom, although they need to cover the non tiled wall near the shower with a waterproof covering. Parking was very secure (albeit a little spooky at night), although the car park lift was not working and the car park stairwell could do with some deodorant!
Stayed 1 night in Aug 2023
Response from Gilles C. on 22 Aug 2023
Dear Neil, Wow what an amazing score and wonderful review! I'm overjoyed to hear you and your family absolutely loved your stay with us, from our spacious rooms to our comfort. I'll definitely note your remark, thank you for the suggestion! See you next time? Warm regards, Gilles C. - General Manager

8/10 Good

Lee

Stayed 1 night in Aug 2023
Response from Gilles C. on 22 Aug 2023
Dear Lee, Thank you for taking the time to write us a review. I'm really glad to hear you had a nice stay with us.We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager

8/10 Good

Paul, Kearneys Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Jul 2023
Response from Gilles C. on 22 Aug 2023
Dear Paul, Thank you for taking the time to write us a review. I'm really happy to hear you had a nice stay with us. See you soon?Warm regards, Gilles C. - General Manager

10/10 Excellent

daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the room and service. Location is perfect Would happily stay again. Can't fault the place
Stayed 1 night in Aug 2023
Response from Gilles C. on 22 Aug 2023
Dear Daniel, Wow a maximumscore, what a huge compliment! I'm so happy to hear you were happy with your stay in our hotel, but even more glad you would happily stay again! See you then? Warm regards, Gilles C. - General Manager

8/10 Good

Matteo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Gilles C. on 22 Aug 2023
Dear Matteo, Thank you for taking the time to leave us a score. I'm so glad to hear you had a lovely stay with us. We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager

10/10 Excellent

Karen, Mountain View

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and accommodating staff. Good experience!
Response from Gilles C. on 22 Aug 2023
Dear Karen, Wow what an amazing score, thank you so much! I'm overjoyed to hear you describe us as a beautiful property and that you enjoyed our lovely team. Please don't hesitate to tell your friends and family about your experience with our hotel. We can't wait to see you again. Warm regards, Gilles C. - General Manager

8/10 Good

Jinjia Lily

Stayed 4 nights in Jul 2023
Response from Gilles C. on 1 Sep 2023
Dear Jinjia Lily, Thank you for taking the time to leave us a score. I'm really happy to hear you enjoyed your stay with us. See you soon? Warm regards, Gilles C. - General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gilles C. on 8 Aug 2023
Dear guest, Thank you so much for taking the time to leave us a score. I'm so glad to see you had a lovely stay with us. Please don't hesitate to tell your friends and family about your experience with our hotel :) . We hope to see you again soon! Warm regards, Gilles C. - General Manager

8/10 Good

Abraham

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gilles C. on 2 Aug 2023
Dear Abraham, Thank you for taking the time to leave us a score. We hope you choose to stay with us again when you next visit Antwerp. See you then? Warm regards, Gilles C. - General Manager

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from Gilles C. on 2 Aug 2023
Dear Neil,Thank you so much for this maximumscore, it's really lovely to hear you had a lovely stay with us. We try to give all of our guests an impeccable stay, so it's great to hear when we succeed!We hope to see you again soon!Warm regards, Gilles C. - General Manager

8/10 Good

paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gilles C. on 2 Aug 2023
Dear Paula, Thank you so much for taking the time to leave us a score. How wonderful to see you had a lovely stay in our hotel. We hope to see you again soon! Warm regards, Gilles C. - General Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jul 2023
Response from Gilles C. on 2 Aug 2023
Dear Michael, Wow a maximumscore, thank you so much! I'm delighted to hear that you think our hotel is a great place, please don't hesitate to tell your friends and family about your stay with us :). We can't wait to see you again. Warm regards, Gilles C. - General Manager

10/10 Excellent

Safiya

Stayed 2 nights in Jul 2023
Response from Gilles C. on 26 Jul 2023
Dear Safiya, A maximumscore, what a compliment! Thank you so much. I'm delighted to hear you loved your stay with us. Our whole team gets up everyday and works hard to try and give each of our guests this experience. See you soon? Warm regards, Gilles C. - General Manager

2/10 Terrible

manvinder

Business traveller
Disliked: Cleanliness, property conditions & facilities
The property was disgus Their was a blood stain in the wall tbe carpet was dirty the toilet seat was broken. The cafe was always out of waffles what belgian cafe doesnt have waffles. The staff during the week was especially awful with their attitudes. I really didn’t like it here other than the fact the room was spacious. Glad to be leaving.
Stayed 6 nights in Jul 2023
Response from Gilles C. on 26 Jul 2023
Dear manvinder, Thank you for taking the time to write us a review, thanks to your review we can improve the experience for our future guests. I'm so sorry to hear your comments. I will check the room you stayed in immediately and make sure everything gets fixed, thank you so much for letting us know. Please know that you may always contact our reception staff or managament with questions or problems with the room, they will be happy to help. Warm regards, Gilles C. - General Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very attentive. The room and lounge area were great.
Stayed 1 night in Jul 2023
Response from Gilles C. on 26 Jul 2023
Dear Craig, Thank you so much for taking the time to write us a review. It's so great to hear our team made your stay an excellent one and that you enjoyed our rooms and lounge area. See you soon? Warm regards, Gilles C. - General Manager

2/10 Terrible

Jordan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great, but please avoid at all costs. I booked this hotel based on the location and the price was great for the location, however the price does not even reflect how bad the hotel is. The hotel was filthy, there was no running water, the toilet would not flush, the hotel smelt so bad and the people that work there was very rude, especially John. The hotel refused to refund me after I complained of the poor state of the hotel and wanted to check out. I paid for 7 nights and they robbed me after refusing to move me to a different room even though there was no water in my current room. John told me if I’m not happy I should check out and refused to move me into a different room and stated that it was my problem. He even refused to let me use the loo and said I cannot go upstairs even though my room was already booked. Very rude man with no customer service skills. When I checked out after 1/7 days I put in a refund complaint but it was refused. I’m very disappointed in this hotel. After checking out at 10pm I moved to a hotel around the corner which I highly recommend which is a little bit more expensive but worth it, i recommend antwerp premier suites. Staff are great and rooms are great and clean! Worth every penny!
Stayed 5 nights in Jun 2023
Response from Myriam on 13 Jul 2023
Dear Jordan, thank you on your feedback. If I'm not mistaken, the above negative review (first paragraph) doesn't reflect your stay at Premier Suites Plus Antwerp. I was happy to read in the finale paragraph, that you were happy for the staff and service and the recommendation of our hotel. Would it be possible to adjust your review, as it might give confusion to other future guests. Thank you very much! Hope to welcome you back very soon! Best regards, Myriam

10/10 Excellent

Ihsan Kaler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located; close to the central station and walking distance to downtown. Very clean and spacious 3-bed room. Extremely comfortable sofa bed for the third person. Lobby is on the 7th floor but easily accessible by two elevators. Friendly staff. Did not try breakfast but it looked rich in options and delicious. Only problem we had was the AC making an unusual noise. A bit pricy but worth it if you are a group of three and want to have a large room to relax after a tiring day walking around beautiful Antwerp.
Stayed 1 night in Jun 2023
Response from Gilles C. on 16 Jul 2023
Dear Ihsan Kaler,Thank you so much for this great score and lovely review! I'm so glad to hear you all had an amazing stay with us. I will check the room you stayed in and ask our technical team to have a look at the AC, thanks for letting us know. See you soon?Warm regards, Gilles C. - General Manager

10/10 Excellent

Tonderai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, was clean and staff nice.
Stayed 1 night in Jun 2023
Response from Gilles C. on 3 Jul 2023
Dear Tonderai, What an amazing score, thank you so much! It's so great to hear you loved our hotel and friendly staff. We can't wait to see you again! Warm regards, Gilles C. - General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Gilles C. on 3 Jul 2023
Dear Mark, A maximumscore, thank you so much, what a compliment! I'm overjoyed to hear you loved your stay with us. We can't wait to see you again! Warm regards, Gilles C. - General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in good location
Apartment is spacious and clean. Overall, my family and I enjoyed our stay in the hotel. It would be a better experience if the staff at the reception could be more welcoming.
Stayed 2 nights in Jun 2023
Response from Gilles C. on 3 Jul 2023
Dear guest, Wow what an amazing score, thank you so much! I'm so happy to hear you loved our apartments and central location, and that you enjoyed your stay with us. I'm so sorry you didn't enjoy our usual warm welcome, I will have a chat with our reception staff about this. We can't wait to see you again!Warm regards, Gilles C. - General Manager

2/10 Terrible

Mutiat

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel looks pretty clean, the room was beautiful, spacious, bed was very nice and soft with good pillows. It is about 5mins walk or less to Antwerpen Centraal station. However, the location of the hotel is not very nice. It is located on a very busy street with loads of shops next to it with cars and motor bikes driving all day and night. Secondly, the street is quite dirty, there was a large bin outside the hotel, overfilled and messy. Also, there’s a mall and loads of shops next to the hotel. We heard people shouting and arguing on the street in the middle of the night. If you want a relaxing and quiet time then I won’t recommend. I spent 2nights with my partner and toddler and we dreaded it so much there. The air conditioner didn’t work, when I reported this to reception , I was told there’s nothing they can do until 7am the next morning and I should leave the windows open. I did as instructed but the noise coming from motor bikes and cars revving their engines were horrendous. We were very hot and my toddler won’t stop crying due to the noise, we had to close the window and slept in the boiling hot room. They refused to change the room and we spent the second night in the same condition. Lastly, the room had too many furniture which made it unsafe for my toddler. We had to put all furniture in one corner as they had sharp edges and we tried to prevent a potential accident. Our stay wasn’t a pleasant one or good value for money and I shall not be returning.
Stayed 2 nights in May 2023
Response from Gilles C. on 3 Jul 2023
Dear Mutiat, Thank you for taking the time to write us a review. We are so sorry to hear that your stay was not what you had hoped. Unfortunately, the weekend you stayed with us, we had some difficulties with the air conditioning which, despite our best efforts, could only be fixed on Monday morning. We are so sorry for the inconvenience. I want to thank you so much for your remarks in relation to a toddler-safe room. This remark has never been brought to my attention, but I will investigate how we can make a few toddler-safe rooms for our future young families staying with us. We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager

10/10 Excellent

praburam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we arrived late for the check in, the indigo Parking was the only open parking..... its a 11 mins walk from the property. Otherwise the rest of the stay was comfortable.
Stayed 1 night in May 2023
Response from Gilles C. on 26 Jul 2023
Dear Praburam, Thank you so much for this amazing score! It's nice to hear that despite the bumpy start to your holiday, you had a lovely stay with us. The parking next door closes at 23h for security reasons, but we're so happy you found an alternative parking a bit further on. We hope you choose to stay with us again when you next visit Antwerp. Warm regards, Gilles C. - General Manager