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"Clean, excelent location, quiet, convenient and beautiful. Staff was helpful, professional, knowledgeable and kind. We loved our stay! "

"Always nice! Clean convenient quiet safw"

"The location is great and the room was quiet, even with trams running outside. The bed was very comfortable. "

"The Good: Silvan saved this review. He was friendly and went above and beyond to make our stay enjoyable. My son had a medication that needed to be refrigerated and he ensured that it was and that all staff knew about it so I could get it at any time. When we needed to be assigned a new room, he understood. He didn’t try to convince me I was wrong or fight me- he was just happy to make us happy. We thank you so much Silvan! The breakfast was also very good and coffee anytime you want it definitely a plus. They have the hospitality down! The location is great! Right next to the train station and easy walk to old town. The bad: When we first checked in we were given a family room on the old side of the hotel. It was horrific. Stains on the bed frame itself, a bathroom that the entire floor was the shower, and mold everywhere- I was afraid to touch anything. We were then given a room on the “renovated side” which although much cleaner didn’t have the extra bed we paid for! My husband and I had to share a queen size bed with our son. To top things off they give one pillow and it is too flat! We were not comfortable at all. I am still waiting on my partial refund for the fact that we paid for an extra bed for our son we never got. ***Note that renovations are going on next to the hotel and they start at 7am! Wish it was mentioned before we stayed. I know it is not something the hotel has control over so I do not hold it against them at all! I just wish we knew before hand. "

"Air conditioner not working or at least not on during spring time (had to ask for a fan & open windows) fast, accesible elevator, free simple breakfast, plus free water dispenser, tea and coffee machine. Easy access up a bit uphill road, bring earplugs (a few are provided as well, but bring yours) it gets noisy at night. Beds are a bit hard, but yet comfortable, clean room + bathroom, perfect for a 2-3 nights. A beautiful commerce boulevard down the road, plus shopping plaza a few blocks away. Definitely recommend! If late check-in read your emails beforehand (there's a few steps to be done in the outdoor machine) easy to access but might be a bit complicated when arriving tired and late.."

"We stayed one night with 2 single rooms. Room was nice and cozy, very clean, breakfasf was really good for the price paid. Hotel is very close to main train station so it very easy to get around the city. The only downside is that the AC will only work if it gets 24 degrees celcius and more in the room. I'm use to sleep when it is a bit colder so I had to open the windows"

"Nice , clean, comfortable and convenient . No regrets. "

"Location is great but Very slow service. Bathroom toilet did not work for 3 days and after multiple requests nobody came to repair the issue "

"Not what I expected, floor is dirty in my room but location is good. Staff in the restaurant are great, concierge guy cranky pants. "