Dear NatalieThank you so much for your glowing review! We're thrilled to hear that you appreciated our hotel's aesthetic, the friendliness of our staff, and the delightful offerings at our bar. It's wonderful to know that you found our location convenient for exploring the old town, the land museum, and the main train station. We truly appreciate your recommendation and look forward to welcoming you back for another fantastic experience!Kind regards

Dear Li YingThank you for taking the time to share your detailed feedback. We apologize for the inconvenience you experienced with our self check-in system and the reception being located at another hotel. We're sorry to hear about the confusion with your separate bookings and the issues with your key card. Your comments about the lack of amenities in the kitchenette and the overall value for the price are also noted.We understand your frustration and will review our processes to improve the check-in experience and ensure that our rooms are better equipped. We appreciate your feedback, as it helps us make necessary improvements. Thank you for mentioning our convenient location near Zurich HB. We hope you will consider staying with us again in the future, giving us an opportunity to provide a better experience.Kind regards

Dear LoreicaThank you very much for your nice review.We are looking forward for your next stay.Kind regards

Dear Sheryl, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass der Selbst-Check-in nicht Ihren Erwartungen entsprach und es zu Wartezeiten kam. Wir werden prüfen, wie wir den Check-in-Prozess verbessern können, um mehr Privatsphäre zu gewährleisten. In Bezug auf die internationalen Steckdosen werden wir Ihr Anliegen prüfen und Möglichkeiten zur Verbesserung evaluieren. Es freut uns jedoch zu hören, dass Sie unsere Gepäckaufbewahrung und die hochwertigen Molton-Brown-Toilettenartikel geschätzt haben. Wir nehmen Ihr Feedback ernst und werden daran arbeiten, unseren Service weiter zu verbessern. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Freundliche GrüsseHotel Josef

Dear PaulThank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be nice and that you had a positive experience with our self-check-in process. It's great to know that our bar staff was helpful during your stay.We apologize for any inconvenience caused by nearby construction. We understand that this can sometimes be disruptive, and we appreciate your understanding.If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Kind regards

Dear TobyThank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at our hotel and found our location near Zurich HB and the city center convenient. It's fantastic to know that you appreciated the decor and that the room size was perfect for your needs as a solo traveler. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you'd like us to improve upon or if you have any further comments, please feel free to share. We're always eager to enhance our guests' experiences.Kind regards

Dear Ming-HsuanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!Kind regards

Thank you for your great review. Kind regards, Hotel Josef team

Dear ChristianThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!Kind regards

Dear BogdanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!Kind regards

Dear AlexanderThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!Kind regards

Dear HennerThank you very much for your amazing review.We are looking forward for your next stay.Kind regards

Dear RosemaryThank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to a lack of available staff assistance during your stay.Ensuring the comfort and satisfaction of our guests is our utmost priority, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will review our staffing levels and make necessary adjustments to ensure that our guests receive prompt and attentive assistance at all times.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards

Dear Simone,Thank you for bringing these concerns to our attention, and we sincerely apologize for the challenges you experienced during your check-in and stay. We regret any inconvenience caused by the difficulty in contacting us, especially for international travelers. We understand the importance of a smooth check-in process and will address this issue promptly.Additionally, we apologize for the broken shower head, and we'll ensure that maintenance takes care of this immediately. Your feedback is valuable, and we'll use it to improve our services and communication channels.We truly appreciate your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

Dear Ivette,Thank you very much for your great review, we deeply appreciate it and hope to see you again in the future!

Dear HennerThank you very much for your excellent review.We are looking forward for your next stay.Kind regards

Dear KevinThank you for your wonderful review. Kind regards, Boutique Hotel Josef

Dear DorisWe are happy to hear that you've enjoyed your stay at our hotel and hope to see you again in the future!

Dear BernhardWe are happy to hear that you've enjoyed your stay at our hotel and hope to see you again in the future!

Dear Marco, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honest comments, and we are sorry to hear that certain aspects of your experience did not meet your expectations. Your feedback is invaluable to us, and we're committed to making improvements based on your comments. We hope that despite these challenges, you had an overall enjoyable stay with us.Thank you for choosing our hotel, and we look forward to welcoming you back for an even better experience in the future.Kind regards, Your Boutique Hotel Josef

Dear GuestThank you for your kind review and for taking the time to share your experience with us.We are delighted that you enjoyed your stay and hope to see you again soon.Kind regards

Dear JennyThank you for taking the time to share your feedback with us. We are pleased to hear that you found our location to be perfect and enjoyed the small cozy rooms with comfortable beds.Your comments about the room condition are duly noted, and we apologize for any signs of wear that you may have observed. We are continuously working on improvements, and your insights help us prioritize areas that may require attention.We are, however, disappointed to learn about your experience with the cleanliness of the bathroom. Please accept our sincere apologies for any inconvenience this may have caused. Cleanliness is of the utmost importance to us, and we will address this issue with our housekeeping team to ensure that our standards are consistently met.Your feedback is invaluable, and we appreciate your understanding. If there are specific details you would like to share or if there's anything we can do to make amends, please don't hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Thank you for choosing our establishment.Kind regards

Dear SilviaThank you for taking the time to share your positive experience with us! We are delighted to hear that you found our rooms cozy and well-maintained, and that our location added to your overall satisfaction.Creating a comfortable and inviting atmosphere for our guests is a top priority, so we are thrilled that you enjoyed the coziness of our rooms. Our team works hard to maintain a high standard of cleanliness and comfort, and it's rewarding to know that our efforts have made a positive impact on your stay.We're also pleased that our location worked well for you. Providing a great location is key to ensuring our guests have a convenient and enjoyable experience.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit. If there's anything specific you particularly enjoyed or any suggestions you have for improvement, feel free to share.Thank you for choosing our establishment!Kind regards

Dear SlawomirWOW! Thank you very much for your wonderful review.We are looking forward for your next stay.Kind regards

Liebe Erika Vielen herzlichen Dank für Ihre Bewertung.Es freut uns zu zu lesen dass Sie einen angenehmen Aufenthalt bei uns hatten.Wir würden uns freuen Sie demnächst bei uns begrüssen zu dürfen.Freundliche Grüsse

Liebe AndreaVielen Dank für Ihr Feedback, und es tut uns aufrichtig leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Ihre Hinweise sind äußerst wichtig für uns, um die Qualität unseres Service zu verbessern.Zunächst möchten wir uns aufrichtig für den unangenehmen Geruch im Bad entschuldigen. Dies entspricht in keiner Weise unseren Standards, und wir werden sofort Maßnahmen ergreifen, um dieses Problem zu beheben. Die Sauberkeit unserer Zimmer hat oberste Priorität, und wir werden sicherstellen, dass diese Unannehmlichkeiten nicht wieder vorkommen.Bezüglich der Raumtemperatur bedauern wir, dass es für Sie zu kalt war. Wir verstehen, wie wichtig ein angenehmes Raumklima ist, und wir werden sicherstellen, dass unsere Heizsysteme ordnungsgemäß funktionieren, um solche Situationen zu verhindern.Es freut uns zu hören, dass das Self-Check-in für Sie reibungslos funktioniert hat. Wir legen großen Wert darauf, unseren Gästen bequeme und effiziente Möglichkeiten für den Check-in zu bieten.Wir würden uns freuen, wenn Sie uns eine weitere Gelegenheit geben könnten, Ihr Vertrauen zurückzugewinnen. Sollten Sie weitere Anmerkungen oder Bedenken haben, zögern Sie bitte nicht, uns direkt zu kontaktieren. Wir sind stets bestrebt, unseren Service zu verbessern und unseren Gästen einen angenehmen Aufenthalt zu bieten.Nochmals vielen Dank für Ihr Feedback.Freundliche Grüsse

Liebe YvonneVielen Dank für Ihr Feedback. Wir schätzen Ihre positiven Kommentare zur Lage und zum Self-Check-in & out. Wir bedauern die aufgetretenen Probleme und werden diese umgehend angehen, um das Erlebnis unserer Gäste zu verbessern. Wir schätzen Ihre Rückmeldung und hoffen, diese Aspekte für zukünftige Aufenthalte zu optimieren.Freundliche GrüsseHotel Josef

Dear GuestWe sincerely apologize for the inconvenience you experienced during your stay and appreciate your feedback.We understand that self-check-in processes can be challenging, especially when issues arise. Your experience falls below the level of service we aim to provide, and we regret that you did not find our staff helpful or empathetic when seeking assistance.Your comments are valuable, and we take them seriously. We will review our procedures to ensure that guests receive the support they need, even in a self-check-in system. We are committed to improving the guest experience, and your feedback contributes to that effort.If there are specific details or additional information you'd like to share to help us address the issues you encountered, please feel free to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.Kind regards

Dear Guest,Thank you very much for your great review. We hope to see you again in the future!Kind Regards,Your Hotel Josef Team

Dear Susan,Thank you very much for your great review. We hope to see you again in the future!Kind Regards,Your Hotel Josef Team

Dear AllisonThank you very much for your wonderful review. We are looking forward for your next stay.Kind regards

Dear Gabrielle Thank you for taking the time to share your feedback about our hotel. We appreciate your positive remarks regarding our convenient location.We sincerely apologize for the inconvenience you experienced with the bathroom door. Your concerns have been noted, and we assure you that we are actively working to address and rectify these issues to enhance the overall guest experience.Additionally, we apologize for the disturbance caused by the housekeeping staff entering your room earlier than expected. This is certainly not the level of service we strive to provide, and we will take immediate steps to ensure such incidents are avoided in the future.We value your input and hope to have the opportunity to welcome you again, providing a much-improved experience.Thank you for bringing these matters to our attention.Kind regards Hotel Josef

Dear Wai Hing Wow! Thank you so much for your amazing review. We are looking forward for your next stay.Kind regards

Dear JoseThank you for taking the time to share your feedback, and we sincerely apologize for the inconveniences you experienced during your stay.We regret that the self-check-in process proved inconvenient, and we acknowledge the challenges you faced with the computer system's reliability. Your comments regarding the lack of sufficient personnel, the absence of a shower curtain, a clogged lavatory, the need to claim toilet paper at the desk, and a non-functional room phone are duly noted.Your feedback is invaluable, and we will thoroughly investigate each of these issues to implement necessary improvements. We understand the importance of a seamless and comfortable stay, and your comments will help us enhance our services and facilities.If there's anything else you'd like to share or if there are specific details that could contribute to an improved experience, please feel free to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Kind regards

Dear Kam Tow,We appologize for the lighting in the room. We will ensure that this problem will be fixed. We appreciate your great review regardless.Kind Regards,Your Hotel Josef Team

Dear Christine,Thank you for your review.Kind Regards,Your Hotel Josef Team

Dear Nicole,Thank you for your great review!Kind Regards,Your Hotel Josef Team

Dear Markus,Thank you very much for your great review. We hope to see you again in the future!Kind Regards,Your Hotel Josef Team

Dear Marco,Thank you for your great review, we appreciate it.Kind Regards,Your Hotel Josef Team

Dear Clay,We appreciate your feedback regarding your recent stay at our hotel. It's great to hear that you found our location convenient.We apologize for any inconveniences you experienced related to the room size, lighting, and self-check-in limitations. We'll consider your comments as we work to improve our facilities and services.Your feedback about the pillows and shower is noted, and we'll explore ways to enhance these aspects of our guest experience.We're glad to know that you appreciated the Molton Brown amenities. Your comment about the hallway carpet will also be taken into account for future updates.Thank you for your insights, and we hope to have the opportunity to serve you better in the future.Kind Regards,Your Hotel Josef Team

Dear Ian,We deeply appreciate your great review.Kind Regards,Your Hotel Josef Team

Dear Sarah,We're delighted to hear that you had a wonderful stay with your daughter at our hotel. It's great that you found the location near the train station and local attractions to be convenient, and we're glad to know that our staff was friendly and helpful.We're pleased that you enjoyed the room amenities, including the Nespresso machine, the very comfortable bed, and the effective soundproofing. Additionally, we're thrilled that you had the opportunity to use Netflix during your stay, making it even more enjoyable.Thank you for sharing your positive feedback, and we look forward to hosting you and your daughter again in the future.Kind Regards,Your Hotel Josef Team

Dear Roland,Thank you for your great review, we deeply appreciate it.Kind Regards,Your Hotel Josef Team

Dear GarrettThank you for sharing your feedback regarding your recent stay. We're thrilled to hear that you found our location perfect and our staff very friendly. It's great to know that you had a wonderfully comfortable bed.We appreciate your suggestions about adding more lighting to the rooms, and we'll certainly consider this for future improvements. Additionally, your note about the ungrounded two-prong outlets is valuable information for future guests, and we'll work on making this clear in our room descriptions.Your comments help us enhance the guest experience, and we hope to have the opportunity to welcome you back on your next visit.Kind Regards,Your Hotel Josef Team

Dear Loon ShingThank you for taking the time to share your feedback with us. We genuinely value your input as it helps us improve our services. We apologize for the inconveniences you experienced during your stay.We understand that walking to the parent hotel for a bath towel at night made you feel unsafe, and we sincerely apologize for this inconvenience. We will work on improving our towel distribution process to ensure that our guests have easy access to all necessary amenities without leaving the hotel.Regarding the issue of the bathroom getting wet after showers, we'll also look into ways to address this to enhance our guests' overall comfort.Your feedback is valuable to us, and we appreciate your honesty. We hope that you will consider giving us another chance in the future, and we'll do our best to make your stay more enjoyable. Please feel free to reach out if you have any further comments or concerns.Kind regards Hotel Josef

Dear MarizThank you for sharing your experience at our hotel! We appreciate your feedback.We understand that the self-check-in system might not be everyone's preference, but we're glad to hear that it didn't pose any issues for you. We apologize for any confusion you experienced when trying to access the luggage room. We'll work on making this process more intuitive for future guests. If you have any more feedback or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards Hotel Josef

Dear Paul,Thank you very much for your great review. We hope to see you again in the future!Kind Regards,Your Hotel Josef Team

Dear Hsiao-ShihThank you for your review.We apologize for any inconvenience you experienced during your stay with us. We appreciate your feedback and understand that the lack of clear instructions and issues during check-in and check-out can be frustrating.Our goal is to provide the best possible service to our guests, and your feedback helps us improve. We will address the signage and instruction issues to make future stays more seamless.We're pleased to hear that the waiter at our downstairs restaurant was able to assist you. Please know that we're here to help and ensure your stay is comfortable. If you have any further comments or suggestions, please don't hesitate to share them with us. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing our hotel.

Dear MathieuThank you for taking the time to leave us this great feedback. Your appreciation means a lot to us.Should you have any additional comments or suggestions, please don't hesitate to share them with us. We value your input as it helps us enhance our services.We look forward to the opportunity of welcoming you back in the future.Kind regardsHotel Josef