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"The room was excellent, offering stunning lake and mountain views from the 4th floor of Building 2. The accommodations were comfortable, well maintained, and truly the highlight of our stay. However, the overall service experience was disappointing. Aside from the shuttle driver, who was very helpful and assisted us with our luggage, most staff members appeared unfriendly and unhelpful. The hotel is spread across three buildings connected by steep rocky streets, and the absence of elevators made access challenging, particularly when carrying luggage. While the scenery and room quality were outstanding, the level of hospitality did not meet expectations. Unfortunately, it was not worth the 3.5-hour drive from Vienna for us to return."

"Room was spacious with a view of the lake. It is run down a little bit but we were satisfied with the interior. It is up the hill, and thr parking is far and challenging, just as they communicated in an email before we arrived. We were able to find parking at P1 and take a shuttle to the the common area to walk up to the hotel. "

"Loved that it was off the beaten track. Had to travel to Hallstatt. Easy. The solitude of the property and beauty of the surroundings was perfect. Highly recommend."

"Best ski hotel ever"

"Great stay"

"Das Zimmer entsprach den auf der Website dargestellten Fotos nicht. Dieses Zimmer ist zudem in den öffentlich zugänglichen Bildmaterialien des Hotels nicht abgebildet. Auf unsere Beschwerde an der Rezeption konnte kein adäquates Lösungskonzept angeboten werden. Ein Mitarbeiter teilte uns lediglich mit, dass die Fotos auf der Website bereits aktualisiert worden seien, die Renovierungsarbeiten jedoch nicht in allen Zimmern durchgeführt wurden."