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"Staff at reception is neither qualified nor professional enough to receive customers and handle their concerns. At check in and check out - both had behavioral issues for such service industry. Therefore, the cost / value relationship for such a high price hotel is not good to justify choosing it again."

"This hotel was exactly what we needed. After a long day travelling the hotel staff couldn’t have been any more helpful. From the airport shuttle to reception/restaurant/bar and spa staff were fabulous. Very helpful and went out of their way to help in any way they could. The pool was a welcome addition on a hot day, dinner and breakfast was fresh and tasty. Thankyou"

"Another great stay at this hotel, I was on business trip but brought my wife along and she made good use of the pool and spa throughout the week. Great location and base to explore the old part of the city."

"Great service"

"Very good budget option for visiting Zagreb. Friendly and supportive staff, 24 hours reception and a nice restaurant in the hotel which was great after a long journey by car. Parking in front of the hotel was free on Saturday evening."

"Very clean rooms, quite decent breakfast though the orange and apple juice are actually tasting like soda, so I dont think there is much juice in there. Comfortable bedding and helpful staff. I needed an iron and they brought the iron and a board in 5 minutes."

"Todo muy bien"