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"An extended stay in the Buxton area due to changes with work, meant another nights stay at the Palace Hotel. As before, check-in was quick and easy. This time I was on the second floor and again my room was clean & tidy. Unfortunately this room was as hot as the last, again despite the radiator being off. The same problem of un-lagged/insulated heating pipes in the room was the cause. Hopefully this is a easy and simple fix for the the hotel."

"The room was fine. Very comfy bed and bedding. Cleaning could have been a bit more thorough. There were some cobwebs on the ceiling and a few long black strands of hair (not ours) on the bathroom floor. "

"Room very tired looking and needed updating. Bathroom smelt. Not very pleasant ! Toilet tool holder hanging off the wall but cleanliness was the big issue for me personally"

"Clean and tidy. Night time staff not so sure of what they needed to do. For example, I paid for parking but they didn’t give us a ticket to display in the car which could have resulted in a fine for us. It was only after we asked that a ticket was produced. "

"We took our little dog with us and the only place we could eat whilst with her was the conservatory. This is a nice space but the floor was not cleaned from when we arrived and had something to eat there (a chip was dropped on the floor). It was still there with other crumbs late morning Sunday which didnt seem very sanitary. The spa was terrible - overcrowded, not the peaceful hushed space described in the leaflet. My husband refused to attend all of his sessions due to this. He could not even find a place to sit in there let alone get access to the facilities, as it was full of giggling women toting glasses of champagne and taking up all available space. Very poor indeed and we wont be returning. "

"Nice, spacious room, and great location, enjoyed pool also"

"Sadly the friendliness and helpful nature of the staff cannot excuse some of the basic fundamental issues that I have experienced over the last few stays at this hotel. I decided to stay here as I am a keen swimmer and the facilities here are great in that regard. Unfortunately I seem to be unable to get the same quality of room between stays even though I always book the same room type. If it’s not noisy pipes it is television sets that don’t work properly or some other basic requirement that is lacking. It’s a real shame as it has the potential to be a really great hotel but is being mis-managed with not enough emphasis on hotel maintenance. A special mention should be made to Sanda, Megan and Felicity on the desk who all went out of their way to make up for the hotel’s shortcomings, and I can’t praise them enough. Hotel management however need to stay behind."