Search Hotels Near Xcacel-Xcacelito Sanctuary, Tulum

"This is a hard one to review. The property was overall clean, pool was very nice, kids enjoyed the rec room (shout out to Carlos). I feel the staff was fantastic. All worked extremely hard. I've honestly never felt worse for the beach cleaners as i did there. A losing battle with the sea weed. There must be rules against a bobcat with some sort of forks to make their job easier. I got a little off track. If you go on vacation and sit around the pool, then this is a very nice resort. Sitting along the ocean wasn't relaxing with the workers and loaders working on the seaweed. We have a 12 and 9 year old that love to snorkel and this just wasn't the location. There was a spot at the akumal resort but it wasn't great. Maybe it's ok but when comparing to other resorts the kids were bored. The only other complaint was the buffet. It just seemed like it was the same thing every night. All 4 of us really enjoyed the truck though (quick bite food)! The Brazilian restaurant was very good. The indian was ok but nothing to brag about."

"Such an amazing trip. We stayed in the Akumal property and it was so great to be able to use all of the other properties. We all talked about making this an annual trip! Can’t wait to go back."

"Room was beautiful, food great, not much of a beach. "

"There is no significant beach. The rooms are nice, the food and drinks are very poor. The entertainment is nil to none. This is not a five star resort, not even close. "

"it was so funnnnn!! so worth it esp if u have kids. But next time we’re prob gonna stay at the no kids resort "

"Overall, the resort is very beautiful and organized. It’s pleasant to simply be there with the modern design and look. However, the rooms are a bit poorly established: the bathroom did not have a fan so throughout our weekly stay, the smell was pungent. The staff was very nice and respectful, and it was very nice to have a shuttle system traveling 24/7 past all living quarters to pick up and drop off the people vacationing. We really enjoyed the events that were planned throughout our time. It was well prepared for and fantastically performed. I highly recommend this stay to others, overall it’s an amazing location with amazing service to relax and have a lot of fun "

"Pool was nice a little cool but you got used to it. We’re more beach people so we spent most of our time there. Staff is always friendly and helpful. Claudia,Isabelle, Yeplady (?) and Eduardo??, (not sure of the last two’s names sorry) went above and beyond! Rooms were well cleaned daily. Food was great!"

"Loved our stay because it was such an incredible overall experience!!! The staff was fantastic and beyond helpful!"

"Fantastic room, friendly staff. Perfect location with great restaurant right next door."