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"Comfortable stay"

"Clean room, good staff, everything we needed. All good"

"The property wasn’t ready when we arrived for 3pm, eventually ready at 5pm. When we arrived the fridge was not turned on so we could not refrigerate anything for several hours, the doors were left closed so when opened the fridge smelled awful & very unhygienic. Cutlery & utensils were rusty & in very poor condition. All the beds were broken in some way & extremely uncomfortable, no decent nights sleep were had by the 6 of us. 1 room had a burnt out extension lead. Dark coloured futon with...

"Lovely hotel and Jewel on reception was so friendly and helpful."

"This small family owned hotel is lovely with personalized service. Rooms are clean, beds are very comfortable and needs are always met."

"Clean room excellent service "

"Loved our entire experience here. Food was amazing. Staff was friendly. Perfect location. "

"Great place. Lovely staff."

"Clean room , great facilities , cheap and affordable 10th stay here and will keep coming on staying , brilliant hotel . Thank you : ) "

"Friendly welcome, clean and comfortable room"

"Excellent, food and staff just perfect."

"Room spotless. Staff efficient and friendly"

"A great stay as always. "

"What really stood out was how incredibly fast the team reacted when we realised the bedding contained feathers – entirely our oversight for not requesting a change before arrival. The staff were unfailingly kind and accommodating throughout our stay. It’s a beautiful hotel, and our suite was absolutely gigantic. We loved it! "

"Staff brilliant made you feel welcomed After a long day it was nice to meet nice people friendly nice and easy "

"Room was spotless,never met such a great team of staff here at holiday Inn Runcorn,nothing is too much trouble to make your stay here perfect,they are great X"

"Amazing "

"Very good"

"Great sized room, clean and "

"Room very very spacious, hotel restaurant was great and reasonable priced. "