Excellent room itself, with great attention to detail in design and facilities, and fantastic location overlooking main square. Parking was 10 mins walk away, which was a bit of a pain - and can only park car at a street a few minutes walk away, which inconvenient with luggage.
Customer service let down the experience. We asked to extend our stay by 1 night and were changed significantly more than the Expedia rate, despite being mid week. They then didn't keep a record that we'd asked to extend and banged on the door not once but twice along us to firstly checkout, and then to make immediate credit card payment, after being told we could pay on checkout.
Finally despite checkout being an hour earlier than most other hotels, they refused our initial request for later checkout, saying we'd need to check on the day of checkout - which defeats the point. They did eventually grant a late checkout, but the dance was an unnecessary headache.
