4/10
The place was so cute and charming and the town is amazing! But grand pine doesn’t have emergency support overnight- their staff leaves at 8pm and comes back at 10am (at least when we were there) so if you have a faulty fire alarm during the night with a dying battery, you either have to listen to it chirp all night or have no fire alarm (in violation of California fire code). They refused a discount or refund- even if the $35 they charged to check in 30 minutes early or $3 for water. Wouldn’t stay again just because if something happens overnight I want to know there’s someone that can help me. I know what happened to us wasn’t common at all but the way they handled it was awful and I feel that when everything goes right, it’s easy to provide good service but when something goes wrong that’s when you have a chance to show who you are as a company and they sure showed me.
Terry
เข้าพัก 1 คืน, มิถุนายน 2025