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"The staff are wonderful and helpful. Most certainly a boutique style accommodation."

"Very happy with the room. Cosy bar/lounge area. Staff very helpful"

"The location and "

"shower excellent shower head just needs a clean "

"The breakfast was good but, need to be hotter. Staffs were excellent, good quality service. We did not experience any evening meals unfortunately, we arrived Sunday and stays till Wednesday morning. The hotel only serves dinners from Wednesday evening to Saturday 😟 We weren’t aware until we made the booking. We were also we’re not aware of any extra parking space at the back of the hotel? I has messaged the hotel about parking earlier but was told to park at Westgate Carpark! Only after we had...

"Difficult to find and very problematic checking in. Digital check in never opened for me. The only way I was able to get into my room was that I was let in by a management person. I didn’t leave for dinner because I was afraid I’d be locked out. I wanted to drop my luggage around noon so I could see the sites without suitcase in tow but since there is no on site staff and no check in until 4 that was not possible. Please come up with a solution for travelers who need to store luggage. "

"Staff lovely and very helpful "

"Overall very good"

"Room was lovely and clean, all I needed for a one night solo stay. Loved that there were breakfast options provided and plenty of tea bags and milk! No complaints and would happily stay again in future!"

"This was a lovely hotel and deserves more than a 3*. The staff were very friendly and helpful and the hotel rooms were very clean and inviting. The restaurant was excellent"

"Hotel and spa really nice, staff were amazing couldn’t do enough for you"

"A one night stay and I only need somewhere to sleep. A nice comfortable room, coffee making is available, a comfortable bed and a very good price."

"The hotel is in a good central location. My room was clean and very comfortable. It had really good facilities (including fridge, safe, kettle, toiletries etc), and free parking nearby."

"Great location at top of the Steep Hill and a few minutes walk from both the Cathedral and Castle. 4* finish to hotel and amenities. "