Unfortunately was overcharged and it took four days of phone calls to get refund even though hotel admitted fault. Bills sent by email, which I didn’t receive until after leaving. Would advise asking for printouts before leaving.
A truly beautiful venue, in a glorious setting. My ground floor room was spacious and aesthetically pleasing apart from the shower which didn’t drain and lack of hot water even at no peak times. The reception team and restaurant staff were very customer focused and professional. Unfortunately the spa team (apart from Kieran) could do with an attitude adjustment. It’s clear there is tension amongst themselves which shouldn’t be obvious to clients.
Good service lovely room good food
However it is a wedding venue and the bar is open until 12pm, the noise was unbelievable and our expensive room was basically above the bar and next to the stairs, complained twice but nothing was done. Suggested customers were told when
Weddingswere taking place so they are aware and they ask to stay far from bar and staircase. Its our second visit but told receptionist we wouldnt visit again, they just said fair enough???
A lovely venerable property with superb pool and spa, and a great restaurant.
Gary
เข้าพัก 1 คืน, เมษายน 2025
6/10 พอใช้
Andrew
เดินทางกับคู่รัก
18 เม.ย. 2025
ชื่นชอบ: ความสะอาด
Stayed several times before without issue. On this occasion there was a wedding and as such it was noisy well into the early morning. We were not part of the wedding party and our room overlooked the venue. There was no communication about this prior to arrival or when checking in. It would have changed our decision on staying for a relaxing evening and spa trip. Even if we were told prior to arrival and given a room away from the wedding would have made a difference. It was just down to the lack of communication, despite receiving several generic emails about our stay. Also despite selecting a superior double room, this felt tired and older than other rooms we have stayed in previously.
Andrew
เข้าพัก 1 คืน, เมษายน 2025
10/10 ดีเลิศ
Sally-Ann
เดินทางกับคู่รัก
11 เม.ย. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
Historic building,beautiful peaceful grounds and a general unpretentious friendly atmosphere.
A 2 night family trip would have been perfect if not for being disturbed in the mornings at 07:25(Friday morning) & 08:10 (Saturday am).
When checking in, the hotel did offer us another room, however the room was over 2 floors and travelling with a 2 year old without a stair gate we unfortunately couldn’t accept it.
Wardrobes from the room above, left outside our room entrance.
Breakfast was brilliant.
The pool and spa are also amazing.
Staff across the hotel were all very welcoming and friendly.
We had problems finding it by satnav/post code, but it was well worth this frustration
Lovely old buildings with lots of original features. Our room was fairly small, but very nice with a balcony overlooking the gardens and lake.
Fortunately, from our point of view, no major events (eg. weddings) were being celebrated, so all was relatively peaceful. Having said this, I’m sure it would be perfect for weddings, etc.
Lovely property with Friendly staff.
Food very good In restaurant.
Just a little thought needed within the bedroom to position of tv etc.
Otherwise a lovely stay.
The studio rooms were fabulous our party had 3 of these rooms. Large beds, settee and casual chair in each studio, fabulous bathrooms with lovely quality toiletries.
A lovely weekend break for our 50th wedding anniversary, helpful and friendly staff and the choices at breakfast was great.
The spa was nice but small so had to book sessions which i did not know before arriving which resulted in not always being able to use the pool when i wanted too