2/10 แย่มาก
Samantha
25 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I never write reviews, but this stay was extremely disappointing and even worse, my attempts to speak with management about my issues were ignored.
When we arrived to our room, our AC wouldn't kick on. We set it to low and left for a couple hours to hope it just took some time, but when we returned, it was stuffy inside. I called and maintenance came to our room about 20 mins later. They were not able to fix it, and tried to offer me a fan as a supplement. There wasn't even an offer us switching rooms. After I told them I want a new room instead of a fan being wheeled in, they changed my room. It did not seem like they wanted to even offer it.
Getting into our new room around 11pm, we wanted to shower - about 2 mins into my shower I realized the shower doesn't drain at all and I had to stand in my own bath water the entire time. Even worse, I had another person in my party who couldn't even shower after me because it took so long to drain. He was not able to shower that night.
Upon trying to resolve my concerns and issues with management, I was told for 4 days straight that a manager would call me back that same day. NO call yet. It is extremely frustrating to be blown off continuously!
Samantha
เข้าพัก 1 คืน, กรกฎาคม 2025
