"Our stay was okay and the staff was pleasant. No problems there. We were up for a concert. The rates were through the roof and our room was falling apart. Shower was disgusting. Grout falling out and dirty looking carpet was pulling up in doorways place needs an overhaul ! Would have complained except all the hotels in the area were sold out. We didn't have any options. Should have complained to the staff "
"Hotel was very nice. Hot tub was great. Outlets were nice. Loved that everything is accessible without having to go outside. Staff were very friendly too."
"Great location, great staff, clean room, comfortable bed and nice breakfast. Safe area close to restaurants, shopping and theatre in Hartford Thank you Best Western! 😊"
"The spa was top-notch professional. It had showers and a sauna and a rest room with tea, juice and water. I personally went for a massage which was one of the best I’ve had and i get them regularly. "