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"We have stayed a few times but before the hotel was closed for a few months we always enjoyed it here. We got into the room and the TV wasn’t working properly, staff did come to try fix it then the maintenance man. He couldn’t fix it so said he would speak to reception and ask for us to be moved, we waited an hour then went to reception the message had not been passed on. We then moved rooms, the tv worked for 30 minutes then the same thing happened at this point we just gave up. We then went to...

"No bin or coat hangers in room. Felt very dark and empty. In all communial spaces.No main light in room so very dark as only bedside lights. Had breakfast two days. But today it was all cold. Free parking is good"

"I have now stayed here 3times in 6 weeks I love the place staff brilliant I travel to watch Wigan at rugby league 230 miles each time as for the beds the most comfortable I have had and I do not stay in the same room different each time wake up really refreshed love the place"

"Lots of onsite parking and hotel adjacent to the pub. Very pleasant staff all round and good selection of beers. Food was good quality and very hot. Breakfast was great and a wide selection to choose from. Our room was ground floor as requested and was nice and warm. Very large bed and whole room and bathroom was excellent. Great value for money and will definitely be back on our next trip to Wigan."

"Good location, comfy bed, decent shower, clean room and easy check in process. Perfect for my stay in Wigan!"

"Clean room .good reception "

"Room was newly renovated and very spacious. Gym and pool were excellent, best gym I’ve ever seen as a hotel. The staff were very friendly and helpful. Unfortunately, we slept awfully, the hotel/room above us was so noisy. All we could hear all evening and through the night was the tv, banging and snoring. "

"The main part of the hotel was stunning. The room I was in & the grounds needs a little TLC and. But overall comfortable night. The lates and resivour was lovely to walk around and spot local wildlife etc. "

"Charged twice for room. Nobody answered phone or played messages. Big zero for customer care. "

"Good breakfast. Easy parking "

"The breakfast was top-notch, one of the best so far at the different hotels I've booked when I travel. The service was professional and courteous, including the neatness of the room and toilet. I will surely book this hotel whenever I visit Manchester."

"Good 1 night stay "

"Hotel needs an update. Staff were nice enough and all the bits you need were there but the customer experience was lacking. Our room was lovely, if cold. The radiators only work part of the time. The characterful bathroom did not have a big enough radiator - no lingering in the bath with just a tidgy towel rail to heat you ( a tall ceiling and giant window.) There was very little phone signal (not their fault of course), but the wifi was atrocious, barely there and dropping out regularly -...

"Room was filthy, dirt on floor. Towels were dirty. No staff around to complain too. No coffee or tea in room either! Definitely not family friendly. I was staying alone and would not recommend "

"Very good "

"Best hotel in England"

"Stayed here a few times now and generally love it , but some things now letting it down in terms of maintenance and upkeep . Showers in the spa need urgent work"

"Yes breakfast was amamzing "