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Reviews of Bandara Phuket Beach Resort

4 out of 5
Bandara Phuket Beach Resort
98 Moo 8, Wichit, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 329 reviews" "
Rating 8 - Good. 125 out of 329 reviews" "
Rating 6 - Okay. 33 out of 329 reviews" "
Rating 4 - Poor. 7 out of 329 reviews" "
Rating 2 - Terrible. 11 out of 329 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jarrod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great
Stayed 3 nights in Feb 2024
Response from Yao on 4 May 2024
Dear Jarrod,The hotel would like to thank you for the comments on both the hotel and the service of the staff. And we are grateful that you appreciate the service of our staff. We look forward to welcoming you back in the future.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and the rooftop pool was amazing. Loved the beach.
Stayed 18 nights in Mar 2024
Response from Yao on 19 Apr 2024
Dear Alex, The hotel is pleased to know that this vacation is for you and your family. Go happily. The hotel would like to thank you for your comments on your stay. We look forward to welcoming you back to stay again in the near future.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Gavin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent, except the driver to the airport. I'm not sure if he hadn't slept for 2 days or was drunk but couldn't keep the vehicle in the line had to apologize at the end of the trip because of his terrible driving
Stayed 6 nights in Mar 2024
Response from Anchaleeporn Thokul / Guest Service Manager on 24 Mar 2024
Dear Mr. Gavin,Thank you for taking the time to share your feedback on your last visit. We are grateful for any constructive comment on how to improve services at Bandara Phuket Beach Resort even further! We are extremely sorry for the issues in transportation that is a local company service, We have already addressed and taken action with the company concerned. Until we have the pleasure of welcoming you back to Bandara Phuket again, we remain.With best wishes & regardsAnchaleeporn ThokulGuest Service Manager

10/10 Excellent

phachara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍
Stayed 4 nights in Mar 2024
Response from Anchaleeporn Thokul / Guest Service Manager on 21 Mar 2024
Dear Khun Phachara,Thank you so much for your full score review. We are delighted to hear that you had a positive experience with us at Bandara Phuket Beach Resort. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, the staff were very friendly and helpful. The rooms are very clean and the bed was an extra large king. The breakfast buffet was excellent but the Flamingo restaurant was avoided because their music volume was excessive and refused to lower it.
Stayed 7 nights in Feb 2024
Response from Yao on 14 Mar 2024
Dear Mr. Matthew,Thank you for taking a moment to share your experience at Bandara Phuket Beach Resort. We are so pleased to hear you found our room, swimming pool and service to your liking. We look forward to welcoming you back again soon.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Bruce, Collingwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was located in a great area! Close to restaurants and right on the ocean! Friendly staff made our stay!!
Stayed 7 nights in Feb 2024
Response from Anchaleeporn Thokul Guest Service Manager on 4 Mar 2024
Dear Bruce,Thank you for taking a moment to share your experience at Bandara Phuket Beach Resort. We are so pleased to hear you found location, restaurants and service to your liking. We look forward to welcoming you back again soon.Best regards,

8/10 Good

Susan Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set on beautiful beach . Good restaurant.cocktails Few restaurants around and of course Thai massage. 7/11 etc. Breakfast buffet was really good especially the egg station good mix of local and international breakfast Staff lovey but no sun loungers or parasols on the beach which really did spoil the experience. Some people left towels on the few sun loungers upstairs near pool and went out for trip or lunch etc . So two days couldn’t sit on beach or pool at all . Also I slipped on the steps getting in the pool hurt my wrist . Was very nervous after so my husband helped me in and out of the pool. Read in reviews that it had happened to others and two other people fell while we were there . We spent time outside hotel trips etc but would be nice to be able to sit by beach and pool and relax.
Stayed 11 nights in Feb 2024
Response from Anchaleeporn Thokul /Guest Service Manager on 4 Mar 2024
Dear Thank you for taking the time to share your feedback on your last visit. We are grateful for any constructive comment on how to improve services at Bandara Phuket Beach Resort even further! We are extremely sorry for the issues with the main pool as we have planned the near future to improve and provide a handrail for entering the swimming pool also adding anti-slip sheets . We have already addressed and taken action with the department concerned. Until we have the pleasure of welcoming you back to Badara Phuket again, we hope to see you again.Best regards,

10/10 Excellent

Peter

Stayed 4 nights in Jan 2024
Response from Anchaleeporn Thokul /Guest Service Manager on 21 Mar 2024
Dear Peter,Thank you so much for your full score review. We are delighted to hear that you had a positive experience with us at Bandara Phuket Beach Resort. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Christian

Stayed 2 nights in Jan 2024
Response from Best wishes & regards Anchaleeporn Thokul on 6 Feb 2024
Dear Christian,Thank you so much for your full score review. We are delighted to hear that you had a positive experience with us at Bandara Phuket Beach Resort. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.Best regards,Anchaleeporn ThokulGuest Service Manager

6/10 Okay

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Best wishes & regards Anchaleeporn Thokul on 6 Feb 2024
Dear Darryl,The hotel would like to thank you for your comments on your stay. And it's nice to know that this vacation has been a happy one. We look forward to welcoming you back to stay again in the near future.Best regards,Anchaleeporn ThokulGuest Service Manager

8/10 Good

michelle

The roof top pool was small with limited chairs and umbrellas. People would put there towels on the chairs at 6am. Then not return until 10 or 11am. The hotel should have a policy that if a chair is unoccupied for 30 minutes they clear the chair for others. The bar tender at the pool was great!
Stayed 5 nights in Dec 2023
Response from Best wishes & regards Anchaleeporn Thokul Guest Se on 6 Feb 2024
Dear Mr. Michelle,Thank you so much for your review of our hotel. For the inconvenience that occurred during your stay, we sincerely appreciate your feedback. We take this feedback seriously to improve our hotel. We wish that we will have an opportunity to welcome you to Bandara Phuket Beach Resort again.Best regards,Anchaleeporn ThokulGuest Service Manager

2/10 Terrible

Helder Sisney

Disliked: Cleanliness, property conditions & facilities, room comfort
Phuket: A Series of Deception
Awful bedroom: smelly and not like what we’ve seen in the pictures. Hotels.com should audit some of the hotels, especially the 4* +.
Stayed 2 nights in Dec 2023
Response from Yao on 4 Jan 2024
Dear Mr. Helder Sisney,We very much appreciate your comments regarding your stay at Bandara Phuket Beach Resort. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Nyaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Yao on 4 Jan 2024
Dear Nyaw,Thank you so much for your full score review. We are delighted to hear that you had a positive experience with us at Bandara Phuket Beach Resort. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.Best wishes & regards Anchaleeporn Thokul Guest Service Manager

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent staff members, they are sooo nice and really available to help. Super patient and helpful. They really do recomend the best of the best
Stayed 4 nights in Dec 2023
Response from Yao on 4 Jan 2024
Dear Alfonso,Many thanks for having shared such a positive review.We are most delighted to read that you have spent a great time in our beautiful hotel and you have fully enjoyed the hotel facilities. It was a real pleasure to host you in Bandara Phuket Beach Resort and thank you again for your kind and encouraging comments towards the services provided by our staff.We are looking forward to welcome you back soon.Best wishes & regards Anchaleeporn Thokul Guest Service Manager

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Yao on 4 Jan 2024
Dear Spencer,Thank you so much for your full score review. We are delighted to hear that you had a positive experience with us at Bandara Phuket Beach Resort. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.Best regards,Anchaleeporn ThokulGuest Service Manager

6/10 Okay

Simon

Stayed 5 nights in Nov 2023
Response from Anchaleeporn Thokul (Guest Service Manager) on 22 Nov 2023
Dear Simon,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Bandara Phuket Beach Resort. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.Best regards,

2/10 Terrible

King

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel room smelled like sewer the whole time we stayed. The bed had sand all over the comforters and towels were damp. A/c machine constantly leaked water and felt unsafe to use.Getting around the hotel is very confusing and hallways are dark. Washing clothes is very difficult with only 1 dryer in the entire hotel. Staff is very nice and curtious otherwise.
Stayed 2 nights in Nov 2023
Response from Anchaleeporn Thokul (Guest Service Manager) on 16 Nov 2023
Dear Mr. King,We very much appreciate your comments regarding your stay at Bandara Phuket Beach Resort. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.Best regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice beachfront hotel. Rooms good size, clean and well maintained. Breakfast has adequate options and taken in the lobby area. Flamingo Bar set on the beach offers happy hour drinks and a good food and drink menu. Roof top pool provides very nice views and is serviced by its own bar and small dining area. I would definitely return to the Bandara again
Stayed 4 nights in Jul 2023
Response from Anchaleeporn Thokul/ Guest Service Manager on 31 Jul 2023
Dear Gary Jiggins,Thank you so much for your full score review. We are delighted to hear that you had a positive experience with us at Bandara Phuket Beach Resort. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Christina

Stayed 8 nights in Mar 2023
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Christina, Thank you for sharing a review of your recent experience. Our team here at Bandara Phuket Beach Resort is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

YU-HSIANG

Stayed 5 nights in Feb 2023
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Yu-Hsiang,Thank you for sharing a review of your recent experience. Our team here at Bandara Phuket Beach Resort is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Piers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing hotel
Lovely hotel. Relaxing stay.
Stayed 5 nights in Jan 2023
Response from Wan (Operation Manager) on 16 Mar 2023
Thank you for your response. We hope you may come back to stay with us again in the near future.

10/10 Excellent

Andrew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Direct access to a stunning & quiet beach. Good sized room, excellent staff.
Response from Wan (Operation Manager) on 16 Mar 2023
Thank you so much for your response. We are thrilled to hear that you've enjoyed your stay with us.

10/10 Excellent

Duc

Response from Anchaleeporn Thokul (Guest Service Manager) on 16 Nov 2023
Dear Denesia Lopez,Thank you so much for your full score review. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.Best regards,

8/10 Good

russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area, decent hotel for the price, great beach on the doorstep, very friendly and helpful staff.
Response from Wan (Operation Manager) on 4 Feb 2023
Dear Russell,Thank you for writing a review here on Expedia. We appreciate the praise from you. We hope to welcome you back here again in the near future.Best Regards,Ampiwan BurapamongkolchaiOperation Manager

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Will definitely be back again!
Stayed 2 nights in Dec 2022
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Polina,Thank you for sharing a review of your recent experience. Our team here at Bandara Phuket Beach Resort is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

siriporn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Nice place to stay :):): beautiful view
Stayed 1 night in Nov 2022
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Siriporn,Thank you for taking a moment to share your experience at Bandara Phuket Beach Resort. We are so pleased to hear you found our restaurant and service to your liking. We look forward to welcoming you back again soon.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Elke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern hotel on beach
Very nice hotel with clean, modern rooms, directly on the beach. Nice roof top pool with amazing views and good cocktails - try the signature cocktail called Red Velvet. The restaurant (Flamingo) which is on the beach had a good selection of very good dishes. We had amazing pasta. The breakfast was good but basic - really good omelette. There are a few restaurants nearby but you will need transport if you want to explore further.
Room
Rooftop pool
Rooftop pool and bar
Flamingo restaurant
Stayed 3 nights in Jul 2022
Response from Chris, RM on 6 Aug 2022
Dear Elke, Great feedback, thank you very much for sharing a review and rating us. We are pleased you were happy with our services and facilities. Our associates and management thank you for choosing us and wish to welcome you back again. Kind regards, Christopher Adams Resident Manager

10/10 Excellent

Motunrayo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Motunrayo, The hotel would like to thank you for your stay. And it's nice to know that this vacation has been a happy one. We look forward to welcoming you back to stay again in the near future.Best regards,Anchaleeporn ThokulGuest Service Manager

8/10 Good

amex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Amex, The hotel would like to thank you for your stay. And it's nice to know that this vacation has been a happy one. We look forward to welcoming you back to stay again in the near future.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2020
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Anonymous, The hotel would like to thank you for your stay. And it's nice to know that this vacation has been a happy one. We look forward to welcoming you back to stay again in the near future.Best regards,Anchaleeporn ThokulGuest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 17 nights in Mar 2020
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Anonymous, The hotel would like to thank you for your stay. And it's nice to know that this vacation has been a happy one. We look forward to welcoming you back to stay again in the near future.Best regards,Anchaleeporn ThokulGuest Service Manager

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Anchaleeporn Thokul (Guest Service Manager) on 11 Jul 2023
Dear Angela, The hotel would like to thank you for your stay. And it's nice to know that this vacation has been a happy one. We look forward to welcoming you back to stay again in the near future.Best regards,Anchaleeporn ThokulGuest Service Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool was amazing and the views were spectacular. The only problem was the glass around the pool was really dirty and you couldn’t see through it to the view. You had to look over it. I wanted to offer to clean it myself. The staff was very friendly and accommodating and spoke pretty good English. The walls surrounding the bathrooms in the rooms were all glass which was weird. Just a shade to give privacy. The beach was a one minute walk down the hill and there are several restaurants and mini marts close by. Overall I would recommend staying at this hotel.
Stayed 2 nights in Feb 2020
Response from Waraluck on 23 Feb 2020
Dear Valued Guest, Thank you so much for sharing your comment to us for our improvement and really nice to know you enjoyed stay with us. We hope to welcome you back again. Best Regards Waraluck C. Executive Assistant Manager

10/10 Excellent

Fai, Bangkok

Liked: Cleanliness, staff & service
Relax and not busy location. Nice and friendly staff there.
Stayed 2 nights in Jan 2020
Response from Waraluck on 23 Feb 2020
Dear Fai, Thank you so much for staying with us and your review. We hope to welcome you back again. Best Regards Waraluck C. Executive Assistant Manager

8/10 Good

DG, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is the best part of this hotel. Breakfast was great and overall for the price the room was good. Location wise it is next to a great massage spot on the beach and also a little travel agent so that was convenient and the massages were truly the best! We enjoyed our time there.
Stayed 4 nights in Jan 2020
Response from Waraluck on 26 Jan 2020
Dear DG, Thank you for staying with us and your kind review. It is our hope you will come back again in the near future. Best Regards, Waraluck C. Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a nice stay (3 days 2 nights) at Bandara Phuket Beach Resort - spacious room, cleanliness, quiet, good location and all staffs are polite & full of serviced mind. This hotel is recommended if you are peaceful person
Stayed 2 nights in Jan 2020
Response from Waraluck on 26 Jan 2020
Dear Valued Guest, Great to know you enjoyed stay at our hotel. It is our hope you will come back and visit us again in the near future Best Regards, Waraluck C. Executive Assistant Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Waraluck on 16 Dec 2019
Dear Valued Guest, Thank you for staying with us and rating our hotel. It is our hope to welcome you back again in the future. Best Regards, Waraluck C. Executive Assistant Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The hotel is very clean and pleasing. Very relaxing pool area.
Stayed 8 nights in Nov 2019
Response from Waraluck on 1 Dec 2019
Dear Sir/Madam, Thank you for staying with us and your kind review. It is our hope you will come back and visit us again in the near future Best Regards, Waraluck C. Executive Assistant Manager

10/10 Excellent

Susana, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view, great location and excellent service
Stayed 5 nights in Nov 2019
Response from Waraluck on 1 Dec 2019
Dear Susana, Thank you for staying with us and your kind review. It is our hope you will come back and visit us again in the near future Best Regards, Waraluck C. Executive Assistant Manager

8/10 Good

Maria, Vancouver, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and relax. Nice if you are in a honeymoon:) I was not. Hotel seems too far away from everywhere. Transportation only by expensive taxis.
Stayed 4 nights in Oct 2019
Response from Waraluck on 21 Nov 2019
Dear Maria, Thank you for sharing your comment about your recent stay with us. Nice to hear that you enjoyed the overall stay at our hotel. It is our hope you will come back and visit us again in the near future Best Regards, Waraluck C. Executive Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Waraluck on 21 Nov 2019
Dear Valued Guest, Thank you for staying with us. It is our hope you will come back and visit us again in the near future Best Regards, Waraluck C. Executive Assistant Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from zack on 31 Oct 2019
Dear Elizabeth, Many thanks for the review and rating. Regards, Chalermsak / RM

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was isolated from other hotels and a great view of the harbour
Stayed 2 nights in Sep 2019
Response from Wara on 22 Sep 2019
Dear Valued Guest, Thank you for your kind review. We are delighted to know that we could meet your expectation and enjoyed stay with us. We look forward to welcoming you again in the future. Best Regards, Waraluck C. Executive Assistant Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open plan room set out lovely design very modern throughout 👍
Stayed 9 nights in Sep 2019
Response from Waraluck on 18 Sep 2019
Dear Valued Guest, We highly appreciate your feedback and look forward to welcoming you back in the near future Best Regards, Waraluck C. Executive Assistant Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place, very clean and staff very promptly to help you!
Stayed 3 nights in Aug 2019
Response from Waraluck on 8 Sep 2019
Dear Valued Guest, Thank you for visiting us at Bandara Phuket Beach Resort and much appreciated you review. Look forward to welcoming you again in the future. Best Regards, Waraluck C. Executive Assistant Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE the peace and tranquillity of this hotel. It's like a hidden gem. (Let's keep it hidden hehe)
Stayed 7 nights in Aug 2019
Response from Zack on 22 Aug 2019
Dear Valued Guest, Thank you so much for your review and rating. Regards, Chalermsak Lengthong Resort Manager

10/10 Excellent

Iliana, Lynwood CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service, food and place. The staff was very nice and helpful
Stayed 5 nights in Jul 2019
Response from Zack on 6 Aug 2019
Thank you so much. Bandara Team

10/10 Excellent

Jazz, Los Angeles

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Resort. The staff was amazing especially Dev in the pool bar. Breakfast every morning was amazing, and there was a great variety of food. The pool and happy hour specials were great.
Stayed 3 nights in Jul 2019
Response from Zack on 15 Jul 2019
Dear Jazz, Many thanks for your review and rating. Regards, Chalermsak Lengthong Resort Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Cute quiet area with not much nearby
Beautiful beach you can walk on but misleading photos that make the property appear more upscale than it is. The stairwells are very smelly and not maintained, the workout room is swelteringly hot and only had 3 pieces of equipment with a tv that doesn’t work. The breakfast which was included, cane with an inquisition every morning while I had my mouth full of what my room number was to make sure I was entitled to the food i was already eating. Not sure if they planned to repossess it if I wasn’t? Also, when I tried to check out they asked me to wait while they checked to make sure I hadn’t taken anything from the mini bar, even though I said I hadn’t, and they had already taken a Sr unity deposit from my card. Time to start trusting your customers. Lovely restaurant right next door and an amazing tiki bar right down the street too. Those are the only things that made the stay worthwhile, and the beach.
Stayed 6 nights in Jul 2019
Response from Zack on 15 Jul 2019
Dear Sir/Madam, Thank you for sharing your experience with us. We apologize that our breakfast procedure caused inconvenience for you as well as check out. In order to ensure that our guest has nothing left behind when they leave, our team will check the room and safety box thoroughly because if they have some valuable item left behind, it will cost time and money for yourself to get it back. So it is our job to avoid that. Regards, Chalermsak Lengthong Resort Manager

6/10 Okay

Hrag

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019
Response from PRM on 8 Jul 2019
Dear Hrag, Thank you for taking the time to give us a rating. Thanks also for staying with us. Regards, Bandara Phuket Management