Very friendly and nice lady on the front desk, awesome room and amenities central located very reasonable price for peak season, would definitely return again
Located next to 4 excellent restaurants. The beach and water taxi are within walking distance and friendly staff. Will stay again if I ever make it back.
Clean room, close to wharf, restaurants & bars.
Could not use coffee provided in room as it seemed to have been expired which we could not use however great coffee shops in the vicinity. Hand basin in the bathroom is quite low & the vanity cupboard protrudes over it.... inconvenient especially for tall people. Room did not have air conditioning but great fans were provided. Basement parking is very safe but not suitable for a lowered car but can park on the street however it is not secure.
What a fabulous place to stay. The location was excellent, stunning views. The apartment was very clean, with a comfortable bed and had everything I required. Wonderful helpful hosts too.
Would highly recommend and will be back to stay again.
The room was excellent. We also got some discounts off Terry for local restaurants which where also excellent
Location was spot on to get anywhere
Don’t take highest 309 though it’s a gravel road for about 10 miles
Fantastic location, seaview from balcony, easy to walk to restaurants, shops & the beach. Well-appointed apartments including options for wet weather stays. Host very welcoming and friendly. Highly recommend
We had a great stay at Esplanade Apartments, was a shame it was only for 1 night. Great apartment with everything we needed. Terry and Deborah were great and allowed us to check in early with our infant for he could sleep which was awesome. We will definitely be back next time we’re in Whitianga.
Worst accommodation experience we’ve ever had!
We arrived at Esplanade at 7:15pm to check-in, however reception was closed and there was no way to access our apartment. We called and messaged the afterhours contact number several times over the next two hours, but nobody returned our calls.
There was no alternative accommodation available nearby and so, after waiting for several hours, our only option was to drive 2.5 hours back to Auckland that night! The next morning I got hold of Terry. He advised me that they’re not a “hotel” and we should have arrived before 6pm to check in. The check-in deadline was not disclosed to us at the time of booking, and we had no idea of this requirement.
Unbelievably, Terry let me know that he received our messages the night we were trying to access the apartment, but he didn’t bother returning our calls because he was out to dinner and it wasn’t an “emergency”. He couldn’t have been more flippant about the situation.
Although Esplanade had emailed us that day asking us to arrive by 6pm, I wasn’t monitoring my emails on the road (and the email went to junk anyway). God only knows why they didn’t try calling us at any point to let us know about the 6pm deadline. Leaving people stranded without accommodation for the night seems worth a phone call.
Esplanade charged us for the accommodation and is refusing a refund.
We are well seasoned travelers, and this is hands down the worst accommodation experience we’ve ever had. Stay