Search Hotels in Western Heights, Cleveland

"Very clean"

"really dirty room - stains all over the bedding and visible hairs & dirt in the shower & bathroom area. towels dirty. pillows dirty. was a tough stay even for one night."

"Overall, service and cleanliness was subpar. I stayed for 7 nights and only requested my room be cleaned one time. They did not change sheets. The only supplies that were restocked were towels. No coffee cups or creamer, no plastic cups, no toiletries, only one roll of toilet paper, no tissues.  One day when requesting a box of tissues I was told they didn't have any! The bathroom cleaning was sloppy as well. Thick layer of dust in the bathroom vent.  Bathtub stopper was broken so the water continued to drain. The bathtub was beat up. The couch and floor needed to be vacuumed. Several lamps but they did not provide adequate lighting. Mini frig was very small and did not have a freezer section.  Furniture, carpet and curtains were old, worn and outdated as well.   No room service and you had to order food at the bar. The kitchen closed at 8:30! The phones in the rooms did not work . Skeleton staff. My key got deactivated one day prematurely and I had to wait in a long line due to only one person at the front desk most of the time.  The elevators were sluggish and at times didn't work.  There was a faulty fire alarm early one morning around ​6 AM and the noise was deafening!​ It was a false alarm due to the​ hotel's faulty fire system​. ​ The hot tub was not hot. A couple of times there were no clean towels by the pool but instead a large pile of used ones. When leaving the pool area one day there was a pile of feces right by the exit gate! Overall very disappointed!"

"Bathroom was very nice, but the room was okay. TV was finicky "

"Room was large comfortable and clean. Bathroom was good sized with ample counter space. "

"Shuttle was convenient, breakfast acceptable. Hotel is clean and spacious. The staff were very helpful. I would come back."

"Very crowded the days we stayed due to a film convention. Could not get towels or my room cleaned"

"Stayed here several times before and the rooms were much cleaner. This time around not so great. The first room we were given was not even clean. It was if the desk didnt know the room had not bn clean since the last person checked out and we checked in at 6p. Anyway asked for another room no problem it was clean just not as clean as what I was expecting. Safe area close to everything. Restaurants shopping depending on what your there for. Bed is comfy could use more pillows everything worked at least. Not bad for the price"

"The staff was super friendly but room was not good at all. It was messy, had dog food in the kitchen."