Search Hotels in Western Heights, Cleveland

"Horrible! We had three rooms and each room was nice enough and clean, but that is where the good ends. We had had various maintenance issues. One room had to switch rooms because the sink collapsed into the cabinet, the fan and light above the stove weren’t working, the kitchen sink barely drained and the door lock would stick. Our daughter’s room had her garbage disposal break and sink/dishwasher not work plus her shower stopped working all in the same day. That was fixed, only by the good graces of the maintenance man Nate. The staff was mean and not helpful. The did not care about the issues with the room and it was always a battle to get them to do anything. We also had two packages lost by the front desk that they couldn’t find mysteriously. The property outside was not on the best shape, plus the property is split into different building. It was a several minute walk outside to do laundry. Overall, never again will we stay here "

"Bed bug alert! At first glance the hotel seemed to be clean enough to spend one night while my parent was hospitalized at Cleveland clinic. The staff was nice enough and you truly get what you pay for. However when I woke up in the morning there was a bed bug- live crawling on the bed. I had checked the mattresses the night before when I first arrived and no signs. The front desk clerk was very nice when I presented the dead bed bug. She said they have done things to get rid of them but it happens. They gave me trash bags for all my belongings and said they would reimburse my room. However they never did what they needed to on their end for Expedia to refund mr. Despite calls to the hotel. My $59 room cost a purse, suitcase, and clothes that needed to be thrown away. Bad choice on my end- you get what you pay for."

"The rooms were clean, staff was friendly and the water pressure in the shower was top tier! I stay at this hotel several times a year and its great. "

"Great location with easy freeway access nearby to an office complex we were visiting."

"This is a great option for an early or late flight. There is a shuttle that runs every 30 minutes, versus some hotels only runs every hour. Also, there is a restaurant/bar on property. Rooms are spacious and staff was extremely friendly. "

"The room was clean, staff is friendly. The parking and free airport shuttle was very convenient. "

"Easy check-in and lived the spacious room "

"Staff was fantastic—welcoming and attentive. However, management needs to fix broken toaster in breakfast room, clogged drain in shower, assortment of non-working coffee makers, empty soap dispensers, remotes that don’t work,…"

"good the prices"