Search Hotels in West End, Aspen

"Reception staff were able to accommodate an earlier check in time. Lovely sized room with balcony. Great sized bed and very comfortable. Shuttle service to and pick up from Aspen was just a 10min drive and excellent communication. Drivers very good and recommended places to eat and see. Our only disappointment was finding that the pool was unavailable due to maintenance from the day after I booked. When I asked why we were not informed told I should have checked their own website. My booking was made through Expedia not directly with them."

"Very clean room and bathrooms, lovely relaxing property, quick walk to downtown Aspen! "

"Staying here was an amazing, relaxing experience. The staff went above and beyond to make our stay one of the best I ever had. There are not enough stars to accurately rate this stay."

"Place is cute in a great location. The shower floors are slimy and need a good scrubbing. Stayed several weeks so started taking our own cleaner and scrubber to clean the shower floor before using. Overall whole place could use a good deep clean but is okay. The require a physical card only to run even with special instructions and permissions added on Expedia. We booked all of our travel on one card and every other hotel ran that card to our presence whether it was physically present or not. I usually keep the card and my husband travels. Basalt Mountain Inn won’t accommodate our special request in that regard but we worked out another solution. "

"We went during off season period when the hotel was practically empty. They gave us one of the worst rooms over the garage where you literally hear the grinding door open each time any guest arrives at all hours of the day or night and wakes you up. The refrigerator was stacked with a heavy safe on top, and then a microwave on top of that - so you can't even open the refrigerator door. Who does that? Even 3rd world countries have better amenities. The lounge has the WORST chairs that are ALL ragged and you don't even want to sit on them. The pool has tiles falling apart where I scratched my back getting into the pool. This property is a hazard and I am not even sure why its open. They say they are remodeling ... yet they make your stay miserable. It is one THE worst hotels I have ever stayed. The managers John and Kayle are not suitable front office staff. They refused to give me a printed receipt for incidentals to make sure they did not charge me even though they charged my credit card. They told me to talk to Expedia. Horrendous courtesy for guests. I would not recommend this hotel to anyone. "

"Clean, comfortable and convenient! Would stay again. "

"Staff was excellent as was the property"

"We stayed in the Presidential Suite and while the room was amazing, it was not super clean. Also the tub and record player did not work. "

"Stayed here with two children and really liked having three separate beds in the room. The room was clean and had an updated bathroom and flooring. The hotel is right off Main Street and parking easy. Convenient to get to grocery store and walk to restaurants."