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"Overall very average. I didn’t get the room I booked. No one was around to sort anything out."

"I had a room booked for me and I am disabled ,so a while later rang to make sure it was accessible and had to pay extra(disability discrimination?) on arrival was assured it was a “deluxe room” .The bathroom was run down with copious mould ,dust from quite a while built up on skirting boards ,and behind bed heads. Dirty crumpled paper under mattress topper?,milk and drink accessories not topped up daily . Picnic tables 6 ft from room windows so very noisy at night. Dead plants and plastic flower...

"The room was large, bright and clean with the added bonus of a fan. Staff were polite and helpful. Evening meal was superb. If we are in Harpenden again we will definitely stay here again."

"I would advise other travellers to be cautious, especially if arriving late or making a last-minute booking. I should also mention that I was told I would not be offered breakfast because I had booked last minute or arrived late. My experience with the reception staff made me feel very unwelcome and uncomfortable. Regardless of the price paid for a room, every guest should be treated with basic courtesy and respect. Unfortunately, based on my experience, I would not stay here again."

"The rooms were truly remarkable, offering ample space and pristine cleanliness. However, what truly left a lasting impression was the generous assortment and diversity of products provided. The selection included tea, water, snacks, cereal, and even shower gel. Despite having experienced seven-star accommodations, I have never encountered such a welcoming package."