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Francis,We're thrilled to hear about the positive experience you had while visiting our resort. We hope you return again in the future so we may have an opportunity to provide continued great service.
Super comfortable bed, great shower, solid dinner. Convenient to interstate- but remote.
Christine
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Christine, We appreciate your 5 out of 5 rating of our resort and are glad to hear that you found our location convenient for your traveling needs. We hope you return again soon.
Amazing property. So clean and the bedrooms are amazing!!! Soo comfortable! Definitely coming back
Andrea
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Andrea, We're thrilled to hear how much you enjoyed your visit to our resort and we appreciate you sharing this with fellow guests. We hope you return again soon.
Mark,We appreciate your feedback and are glad to hear about the excellent experience you had while visiting our resort. We hope you will return again in the near future.
8/10 Good
Cali
Travelled with partner
11 May 2024
Good stay
Cali
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
Cali, We appreciate your feedback and are thrilled to hear about your great stay!
Very clean , staff was friendly , the beds a comfy!!
Jacquelyn
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Jacquelyn,We appreciate your feedback and are glad to hear you had a clean and comfortable stay. Our team members look forward to warmly welcoming you back again in the near future.
High quality everything! Staff, spa, restaurants, casino, rooms were all very modern and top notch! Can’t wait to go back!
Lisa
Stayed 2 nights in May 2024
Response from Hotel Management on 10 May 2024
Lisa,We are elated to have received such positive feedback. Our team members strive to provide every guest who walks through our doors with a great experience, such as the one you had. We hope you return again soon.
the hotel was good. The bathroom was nice. Beds comfortable. The room could have used a good dusting!
Janice
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Janice,We appreciate your feedback and are glad to hear about your overall positive experience. We hope you return again soon.
4/10 Poor
Shannon, Riches
Travelled with partner
28 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Carpet and upholstery in the room needed to be replaced or deep cleaned also the furniture was old and scratched up. The bed linen wasn’t properly on the bed no fitted sheet just a few flat sheets. Robe and towels was rough and scratchy.
Shannon
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Shannon, We regret to be receiving negative feedback as our team makes every effort possible to ensure that our guests have a comfortable and satisfactory visit to our resort. We do not use a fitted sheet on our beds; there should be three flat sheets (two would encapsulate the comforter and the third sheet would cover the mattress protector). We hope you will consider staying with us again in the future as we would appreciate the opportunity to provide you with a better experience.
Couldn’t get through when dialing the room service phone number, had to contact front desk for help.
Jodi
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Jodi, We appreciate your feedback. We would like to extend our apologies for the issues you had related with contacting room service, however, we're happy to hear how our Front Desk staff was able to rectify the issue. We hope you return again soon!
The rooms are spacious, beds are comfortable and it's very quiet. The casino is very easy to navigate and the staff is friendly. The food offerings are plentiful and delicious.
Cindy
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Cindy,We're thrilled to hear that you had a comfortable stay with us. We appreciate your praise of our team members and hope you return again soon.
THE PROPERTY IS LOVELY ONLY ISSUE IS NOWHERE TO WALK TO
Karen
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Karen, We appreciate your feedback and are glad to hear about your great stay. The Hotel Front Desk staff is always more than happy to provide you with contact information for local taxi services should you need this information. We hope you return again soon.
We stayed on our trip after a long day of driving. Close to the highway, very nice room, and we had a late dinner in the sports bar. It was good!
Sharrell
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Sharrell,We appreciate your feedback and are glad to hear about your great stay and how you found our proximity to the New York State Thruway convenient for your traveling needs. We hope you return again soon.
Nancy, We appreciate your feedback and are glad to hear that you found our proximity to the New York State Thruway to be convenient for your traveling needs. We look forward to future visits should your travels bring you back through the Finger Lakes region of New York!
Rooms are very clean and the beds are comfortable. The staff is very nice and accommodating. We enjoyed our stay here and would come back again.
BERNADETTE
Stayed 1 night in Apr 2024
Response from Hotel Management on 20 Apr 2024
Bernadette, We are thrilled to hear about your great experience while visiting our resort. Our team strives to provide the best possible hospitality to our guests and we hope you return again soon!
Del Lago is warmly decorated and the rooms in the hotel are very comfortable. The beds were especially comfortable. Would definately come back.
Carol
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Carol, We appreciate your feedback and are thrilled to hear that you plan on visiting our resort again. We look forward to welcoming you back as a return guest; hopefully for many stays!
10/10 Excellent
Robert
19 Apr 2024
Xxx
Robert
Stayed 1 night in Apr 2024
Response from Hotel Management on 21 Apr 2024
Robert, We're glad to hear about your great stay and hope you return again in the future.
Rooms are large and well decorated. Casino was quite large also. Had a great dinner at Sociale Cafe. Fairly close to the outlet shopping
Heather
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Heather, We're glad to hear about your great visit to our resort and that you found our location convenient to the Waterloo Premium Outlets. We hope you return again soon.
Brenda, Your continued loyalty and patronage is always appreciated. Our team understands the importance of delivering the best possible experience for our guests. We look forward to continue visits and additional opportunities to provide great service!
Michelle,Your feedback is greatly appreciated and we're glad to hear you enjoyed the complimentary beverage stations offered on the gaming floor. We hope you return again soon.
Alexis at check in was awesome! The hotel is smoke free which we love, esp as a cancer survivor.
Linda
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Linda, We appreciate your feedback about your Hotel stay and are elated to hear about your great check-in experience. Positive comments regarding team members is always uplifting and puts a smile on their face. We've shared your comments with the appropriate team member! Based on your great experience, we hope you choose to return again soon.
10/10 Excellent
Michael J.
Travelled with partner
16 Apr 2024
Good time
Michael J.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Michael J., We appreciate your feedback and are glad to hear you had a good time. We hope you return again soon.
Richard, We appreciate your glowing review of our resort. Our team works diligently to ensure our guests have the best possible experience during their visit. We hope you plan on returning again in the near future!
the front desk employees are wonderful, helpful and accommodating.
Love the rooms and hotel
Heather
Stayed 1 night in Apr 2024
Response from Hotel Management on 14 Apr 2024
Heather, We appreciate your feedback regarding our resort and we're thrilled to hear that our Front Desk staff provided exceptional guest service. We understand the importance of first impressions, and we hope you'll plan on visiting our resort again in the future.
10/10 Excellent
Paula
11 Apr 2024
Paula
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Paula, We appreciate your feedback and are glad to hear you enjoyed your visit. We hope you return again soon!
10/10 Excellent
Carolyn
11 Apr 2024
Liked: Amenities
Always a must stay when I visit NY
Carolyn
Stayed 2 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Carolyn, We appreciate your continued loyalty and patronage and look forward to future visits.
Gerry, We appreciate you staying with us and hope you return again soon should your travels bring you to the area.
8/10 Good
Courtney
9 Apr 2024
Liked: Staff & service
Courtney
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Apr 2024
Courtney, We appreciate your 4 out of 5 rating. While it seems we met the mark in many areas, there may still be areas where we can improve for future stays. We hope you return again soon!
Room was beautiful, very comfortable, clean inside and out. The shower was great, nice ahower head, came with comfortable robes, very private feeling bathroom, would recommend
Dayna
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Dayna, We sincerely appreciate your feedback and are thrilled to hear about the great stay you had with us. Our team strives to provide excellent guest service and an exemplary experience. We appreciate your recommendation to fellow guests to stay at our resort.
Aneel, We appreciate your feedback and are thrilled to hear about your great stay! We hope you return again soon!
4/10 Poor
Michelle
Travelled with partner
8 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked a junior Suite and although larger than regular room it had no wear to sit besides 3 desk chairs—so not worth the extra money and did not provide extra seating as would be accustomed
To a junior suite. The room was poorly designed and the bed the most uncomfortable we have slept in.
Michelle
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Michelle, We truly regret to hear that you did not have best possible stay while visiting our resort. Typically, our guests view the Hotel beds in high regard and state how comfortable they are; and we are sorry to hear that this wasn't the case. We hope you will consider giving us another opportunity to better serve you in the future. We are pleased to offer a King Deluxe Suite which features a partially separated living room area that has a sectional couch and oversized chair. Your honest and candid feedback is appreciated.
8/10 Good
Franklyn
8 Apr 2024
Franklyn
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Franklyn,We're pleased to hear about your satisfactory experience while visiting our resort. We take guest comfort and satisfaction extremely seriously and hope you will stay with us again in the future so we can provide a 5 out of 5 experience.
The decor in the room was falling apart. Scratches on furniture, wallpaper peeling from walls, tv not working well, and limited channels, mostly sports. Tiny water bottles, no microwave. Room service but no way to heat anything
Johanne
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Johanne, We regret to hear that we did not exceed your expectations throughout your visit at our resort. Our team strives to provide the best possible accommodations and will work to correct the issues you have noted. We hope you will consider staying at our resort again in the future so we can provide a better experience.
10/10 Excellent
Ivelisse
Travelled with partner
7 Apr 2024
Liked: Amenities
Comfortable rooms, multiple amenities.
Ivelisse
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Ivelisse, We appreciate your feedback and we are glad to hear you had a great experience with us. We hope you return again soon!
Wonderful stay, the beds were very comfy, staff super accommodating and friendly….cannot complain about anything.
Denise
Stayed 1 night in Apr 2024
Response from Hotel Management on 5 Apr 2024
Denise, We truly appreciate your feedback and are happy to hear about what a great stay you had with us. Our team takes pride and providing the best possible service to our guests to make them want to return frequently. We hope you return again soon!