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Reviews of Hazelbrook

3 out of 5
Hazelbrook
No. 10 The Vee, Cork Road, Waterford, County Waterford

Reviews

7.2

Good

Rating 10 - Excellent. 38 out of 99 reviews" "
Rating 8 - Good. 22 out of 99 reviews" "
Rating 6 - Okay. 13 out of 99 reviews" "
Rating 4 - Poor. 10 out of 99 reviews" "
Rating 2 - Terrible. 16 out of 99 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michaela

Stayed 1 night in Aug 2023

6/10 Okay

Mary

Stayed 1 night in Jul 2023

2/10 Terrible

Brian

Stayed 1 night in Sep 2022

10/10 Excellent

Benjamin

Liked: Staff & service
Although I didn't ultimately stay at Hazelbrook, I would like to commend the manager, Graham, for his professionalism & resilience, in twice finding alternative accommodation when it proved not to be possible for me to stay there, then understanding when my own plans changed at the last moment. This was a most impressive example of excellent customer service in challenging circumstances.
Stayed 2 nights in Sep 2022

2/10 Terrible

Baudilio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They contacted me 4 days before my arrival date to say that the location to stay changed, they when I arrived no one seemed to know about my reservation, I drove back to the B&B and the host said that he was mad about the situation but there was no room for me. Expedia never answered me either. At least they arranged to find another location to stay at night, it was under construction building but at least a place to sleep, this was the worst experience for sure.
Stayed 1 night in Sep 2022

2/10 Terrible

Danielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for college as i only had 2 weeks and when i received a call confirmation i realised that it was for a different BnB, which i had been moved to without notice or permission.
Stayed 5 nights in Sep 2022

6/10 Okay

Niamh

Stayed 1 night in Sep 2022

8/10 Good

Tara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was a bit worn, but clean and comfortable as well as close to downtown Waterford. A nice and affordable choice.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The host was gracious and accommodating though we were surprised to find they only accepted cash payment. The room itself was quite small, and modestly outfitted. Bedding was stained and threadbare, no toiletry amenities, and shower was in poor condition. The room appeared “cleaned”, but bed/pillows were worn and rather uncomfortable (not to mention the stains on linens that were off putting).
Stayed 1 night in Aug 2022

4/10 Poor

John

Stayed 1 night in Aug 2022

8/10 Good

Eddie

Stayed 2 nights in Aug 2022

4/10 Poor

B

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience…
Awful experience. Got shunted to an unauthorised sub standard house a few days beforehand. Lady insisted on cash only and wouldn’t provide breakfast. My booking clearly states breakfast included. I am not willing to be taken advantage of so left.. Shame on you greedy @hazelbrook
Stayed 1 night in Aug 2022

2/10 Terrible

Martin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very basic. It was just about ok for our one night stay. Didn’t get the 4 person room I reserved. Instead got split across 2 rooms, one was a double room with a fold up bed on the floor other was an attic room where you couldn’t standup (looked like it had been just set up for us). Host insisted on cash up on arrival, bathroom were unclean and a little smelly. Rooms where dusty with visible mould. We literally slept over night and moved on so it was ok, glad we weren’t staying longer. It was the only place I could reserve on that night but wouldn’t recommend this location.
Stayed 1 night in Aug 2022

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness
I didn't realize how far this was from the key areas of Waterford or that it was such a basic accommodation. It is fine if you understand these factors.
Stayed 1 night in Jul 2022

6/10 Okay

Rhoda

Stayed 2 nights in Jul 2022

4/10 Poor

Jennifer

Stayed 1 night in Jul 2022

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID! Upon arrival, the owner insisted on cash and that we would receive no breakfast even though our receipt clearly acknowledged our reservation which included free breakfast. In our room on the back of the door there was another sign indicating what time breakfast was being served, yet we were excluded and others were receiving breakfast the next morning. Our room was tiny, dirty and I killed numerous insects within the first couple of hours. The bed was a very old box spring, which had springs protruding out of the fabric so sharply that my hand actually got caught on the spring while moving my hand across the bed. The bathroom was dirty, had no soap and had towels so old and rough I wouldn’t even use them to wash my car. There was no Wi-Fi, there were people yelling and children running around the hallways until past 11 pm. All of this, and an atmosphere that reminded me of a funeral home while also being in a terrible location. There is a Travelodge down the street.
Stayed 1 night in Jul 2022

10/10 Excellent

Lynn, Lake Wylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n comfy. Nice quit sun room to relax in
Stayed 1 night in Jun 2022

2/10 Terrible

JOHN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED! Room was tired to say the least. The Bathroom/ shower room was the main problem with the accommodation, water pressure was none existence, you had to be pretty fit to open & close the shower doors. The toiletwas appalling with sewerage smell continual. On arrival the proprietor requested cash and advising no breakfast was avaliable. And suggesting the card was only a fall back, I advised that I would sort in the morning, he said he had heard that before, I can understand why, if you spent a night in that room, the payment of the full amout might become an issue.
Stayed 1 night in Jun 2022

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from the shopping center and Waterford Crystal. Very quiet area and our host was very caring and helpful.
Stayed 1 night in Jun 2022

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

GANGADHARAN

Stayed 1 night in May 2022

2/10 Terrible

Christina

Stayed 1 night in May 2022

2/10 Terrible

Paul

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very good stay, the service was great and even allowed me to store luggage in the morning, long before check in, so that I could explore the city less the baggage. The room was large and the beds were comfortable and clean.
Stayed 1 night in May 2022

10/10 Excellent

Julia

Stayed 2 nights in May 2022

2/10 Terrible

Brendan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Was disappointed to learn upon arrival that payment was due in cash and they were not serving breakfast even tho it was advertised as a BnB. Coffee and wrapped pastries could have been provided. Furniture in sun room needs attention. The host was very friendly and polite
Stayed 1 night in Apr 2022

10/10 Excellent

Francesco

Stayed 1 night in Mar 2022

8/10 Good

Jean Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When booking I booked for a private bathroom, unfortunately there was a sharing bathroom.
Stayed 1 night in Jan 2022

2/10 Terrible

JOBIN

Stayed 1 night in Oct 2021

6/10 Okay

Roshin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star ⭐️
Great atmosphere and very friendly service felt at home 🏡
Stayed 1 night in Sep 2021

6/10 Okay

dawn

Liked: Staff & service
The stay was adequate. The shower was antiquated, There was either scalding hot, or freezing cold water, no in between. The host was available and responded to requests. Breakfast was not included. He said it was due to Covid. Covid has been around for over a year. He should change the Breakfast Included amenity on the booking site.
Stayed 1 night in Aug 2021

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Joanne

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Had to pay cash. Not stated on app. As a business traveller this caused issues. Room not overly clean and damp smell
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location- clean and comfortable
Stayed 2 nights in Jul 2021

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2021

4/10 Poor

Tariq

Disliked: Room comfort
You're better off elsewhere!
So first let me say the manager was friendly when I arrived but it went downhill from there. I wasn't put in a room in this B&B but rather another one a few doors down the street. I had also booked a family room because it had a desk and a chair in the room (handy for eating and doing some work) but I was put into a small room with just a bed that took up most of the room. I was in a bit of a rush so I said I would address it when I got back, but it was late by the time I returned so I just hopped into the bed. I found several hairs in the bed which wasn't pleasant. On the topic of cleanliness the room was clean but everything was fairly outdated, wallpaper peeling off, a stale smell in the en suite, the lamp didn't work and the blinds definitely needed a clean. I figured though look I'm not paying a lot I'll let most of that stuff slide but I soon found out that the place must have been student accommodation or something because when I was in bed the second night there must have been a party because they other tenants were all talking to each other in the hallway until after 2am (there was a communal bathroom right outside my room as well which kept having its door slammed). Then I was woken up at 7am by more noise. Had to cancel my plans off hiking with friends I was so tired. Called the manager to use the iron & ironing board, they didn't have one even though it's listed here. Finally parking is very tight. If other people are staying don't expect to get out easy!
Stayed 2 nights in May 2021

6/10 Okay

Yvonne

Liked: Cleanliness, property conditions & facilities
all ok apart from hotel. com taking the fee for the room and also paid cash on arrival as requested.... still waiting for refund
Stayed 1 night in May 2021

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Location to city center was great. Graham was accommodating to let us check in a bit early and having a car area in front was a great convenience. Breakfast was delicious! Check out was listed as 11, but while I was out, my son was kicked out of the room at 10 and I did not have time to check for left items. As it turned out, I did leave 2 valuable items that I asked to get back, but no answer from my e mail request.
Stayed 1 night in Sep 2019

10/10 Excellent

I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waterford Business Trip
First class again. Graham couldn’t do more.
Stayed 1 night in Oct 2019

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room with lovely facilities. Tasty breakfast and wonderful helpful host.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Parking was tight depending on the number of guests staying at the property. Graham was pleasant and helpful. Overall the place felt a little tired, missing light bulbs, old bedding and carpets. Nothing major, had a pleasant stay regardless.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful garden! Graham very informative. Fabulous bed and linens
Stayed 2 nights in Sep 2019

8/10 Good

Melisa, Edmonton, AB Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and the guest host was very gracious. The food was really good too. It was closer to a 20 minute walk into the downtown core. The bathroom was tiny. It reminded me of an RV bathroom. Parking was difficult, but it seemed to be throughout Ireland.
Stayed 2 nights in Sep 2019

10/10 Excellent

Christopher

Stayed 6 nights in Aug 2019