It has to be said that the house and grounds are superb and Met my desire to have my friend wake up on her 80th birthday in palatial surroundings. However I have just been informed at the end of breakfast that it is not included in my Expedia booking! There is no warning of that whatsoever and I think that it is deceitful and deceptive.
Loved the super shower & comfy bed.
Fabulous grounds. Well maintained & clearly signposted.
Info on systems & procedures online not ideal.I prefer paper docs.
Thought the building beautiful. The receptionist went out of her way to be helpful, in fact a number of times.Bar meal excellent and staff great.
I was woken up at 2.30am first by two people arguing and then by a group joining them, not the hotel’s fault I suppose but it took myself and my husband quite sometime to settle.
Disappointed there wasn’t a lift as my husband finds the stairs difficult.We we’re asked if we could manage and of course we said yes!!!!
Didn’t like the “ side” shower .
Overall we enjoyed ourselves.
The hotel was great, rooms clean, staff really helpful and friendly and the grounds of the hotel were beautiful with a Japanese garden located within. Would definitely recommend
Hotel was way overpriced. It was really a 3* hotel in a grand old building. The modern restaurant extension looked and felt like the restaurant at Tebay motorway services. The only hot breakfast choice was a congealed and unappetising fry-up (why no other/healthier choices when even most B&Bs offer that?). The business is clearly designed around weddings and conferences - the main bar is a function bar, the bar for general use is shoved around the corner. If you are not there as part of a wedding, you feel like you are in the way.
The garden was nice (formal garden and Japanese water garden). My advice is don’t stay here but, if you are nearby, spend an hour walking round the gardens.
The room was very small for the price , the paint on the walls was very poor (you could see the old colour through it) and the light switch was dirty 😩
The food was excellent. Staff attentive and very helpful. A little disappointing not to have a lift, especially with heavy luggage. Cleanliness was good - took a bit of getting used to, having to put a sign on the door to say your room needed cleaning - not done daily otherwise. Bed was very firm - a difficulty with arthritis, option of a softer bed topper would have been nice.
Elizabeth
เข้าพัก 1 คืน, พฤษภาคม 2021
2/10 แย่มาก
ผู้เข้าพักจริง
เดินทางกับคู่รัก
23 พ.ค. 2021
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
The location and the grounds of the hotel were beautiful. The room itself was not as expected small, smelly and claustrophobic. I don’t know what it was but just had a musty smell due to that couldn’t sleep. The room didn’t look like been given a good clean. The grounds were the best thing. Reception staff were really nice when checked in.