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Reviews of Holiday Inn Express Walnut Creek, an IHG Hotel

2.5 out of 5
Holiday Inn Express Walnut Creek, an IHG Hotel
2730 N Main St, Walnut Creek, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 502 out of 1007 reviews" "
Rating 8 - Good. 285 out of 1007 reviews" "
Rating 6 - Okay. 111 out of 1007 reviews" "
Rating 4 - Poor. 59 out of 1007 reviews" "
Rating 2 - Terrible. 50 out of 1007 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian, Atwater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay when we work out of town in the Bay Area
Stayed 1 night in May 2024

8/10 Good

Ornin, Folsom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely noisy room. Rooms could be cleaner.
Stayed 1 night in May 2024

8/10 Good

Paul

Liked: Staff & service
Place was nice, a little dated but it was comfortable.
Stayed 3 nights in May 2024

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness
Room was dirty with red stains on carpet, shower grip mat dingy and looked unusable. Breakfast only unhealthy options
Stayed 1 night in Apr 2024

10/10 Excellent

Xiaojuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast, convenient location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, will definitely stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Chauntelle

Stayed 2 nights in Apr 2024

10/10 Excellent

argiro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Lucia

Travelled with partner
Liked: Property conditions & facilities
very nice & clean . Love that they offered coffee & breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Jessyka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff
Stayed 1 night in Mar 2024

6/10 Okay

Katherine, Fair Oaks

Liked: Cleanliness, staff & service
We were on the first floor. When the guests on the second floor ran the shower or flushed the toilet the pipes hammered so loudly they woke me up.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Roger

Travelled with family and small children, Business traveller
Decent place but fire alarm went off around 1:30am for about 2 hrs.. Couldn't get a discount since it had been booked through expedia
Stayed 1 night in Mar 2024

4/10 Poor

David

Business traveller
Disliked: Cleanliness
Room 235 is noisy and you have a 15.00 per night parking fee when booking it appeared to be free but is not
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stuff
Stayed 1 night in Feb 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old run down
Stayed 1 night in Feb 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service
Good staff
Stayed 4 nights in Feb 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff people
Stayed 1 night in Feb 2024

8/10 Good

kenneth

Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but nice rooms and amenities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice stuff
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Review
Met our needs for clean, convenient stay. The room met our need for special assistance very well.
Stayed 2 nights in Feb 2024

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Older Property
The property was outdated. Relatively clean and service was fair. It was raining when I arrived and no luggage racks were found. I didn't realize the property was "pet-friendly" and my room had a strong dog odor upon arrival. The front desk was able to switch my room.
Stayed 1 night in Jan 2024

8/10 Good

Kristina

Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff Are great
Stayed 1 night in Jan 2024

8/10 Good

Villa

Stayed 1 night in Jan 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best for me yet super clean very nice people enjoyed it very much room was very well equipped will definitely stay again
Stayed 2 nights in Jan 2024

4/10 Poor

Jennifer

Our room and the hallways smelled like stale cigarette and weed smoke. There was red staining on the bathtub like it wasn’t properly washed. WiFi was non existent. If you park anywhere but the front when you check in, the security will give you a warning for that. The only pluses were the microwave fridge, and plentiful garage parking.
Stayed 1 night in Jan 2024

6/10 Okay

Virginia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We were surprised that we had to pay even for handicap parking! Don’t know if that is legal in CA
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

Yumi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Susie

Stayed 1 night in Jan 2024

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024

10/10 Excellent

Malik

Travelled with partner
Liked: Amenities
Stayed 5 nights in Dec 2023

10/10 Excellent

Niesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Catherine

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was clean and comfortable, with nice decor. However, our room was not cleaned after our first night, and we checked out as planned after our second night. This is the reason for the "poor" and "average" ratings above. The desk staff was efficient, pleasant, and attentive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

RENEE M

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023