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"Dear Management / Guest Relations Team, I am writing to formally log a serious complaint and request a full refund regarding my two-night stay in Room 624 at the Hampton by Hilton Rochdale (October 15 to October 17, 2026). I paid a total of £163 for the room, plus additional parking charges of £5 per day. Having completed 12 days of hard work, I booked this stay specifically looking for a peaceful environment to rest and sleep. Instead, the accommodation and service experienced fell...

"Great stay for i night, good location for Albert Halls, very helpful and politr reception and waiting on staff. Comfortable clean room, comfy bed and well equipped bathroom, excellent shower. Great breakfast all in all a great stay"

"We had a party of 11 and each one of us enjoyed our stay at the hotel.we enjoyed the spa and the hotel complex will be recomending to friends and family"

"Hotel is fine, giving the basic facilities for a comfortable business stay."

"Great stay the hotel has an excellent atmosphere. Staff weee extremely helpful and always happy to assist where they could. Food in the restaurant at night was superb as was the full emglybreakfast. Rooms are small but functional but clean and all that you need. Bed was comfortable shower was great."

"Friendly staff. Good food and bar service. Did not use pool and gym services. What was not up to par was condition of property. Black mold and a leak in corner of lounge area. Room very strange door on bathroom and worn furnishings."

"Excellent service and a very good value for money. Free parking was a bonus"

"Great value and good breakfast"

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"Absolutely lovely stay again the staff were friendly and were genuinely interested in your stay and ensuring you was having a great time. Rooms were spotless as always and was able to park with ease."

"I feel very comfortable staying here"

"Stayed in the shepherd huts, view was stunning and breakfast was lovely! Staff were really friendly"

"The staff were absolutely lovely BUT I booked this hotel for the night as I need to get some work done and it turns out their WiFi wasn’t working because a gardener trimmed through the wire? So it defeated the object of why I was staying. Then when I wanted to sleep I had both rooms either side with their TV on full blast (fire alarm went off around 10pm too). Woke up with a terrible headache and no work done… so not a successful stay sadly."