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Reviews of Turtle Cay Resort

2.5 out of 5
Turtle Cay Resort
600 Atlantic Ave, Virginia Beach, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 457 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 77 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in the people are very nice, they explain absolutely everything you could possibly even think of. The rooms are nice and clean. The pools are great as well.
Stayed 1 night in Apr 2024
Response from C. Bright on 29 Apr 2024
Thank You for visiting us! Hope to see you in the future

4/10 Poor

Deep

Travelled with family and small children
Disliked: Property conditions & facilities
The resort was under a good bit of construction but we did not know until we arrived unfortunately. The staff was friendly upon check in. The parking garage will not accommodate a large truck so we were told to park at the check in parking lot, we received a call from the front desk at 11:30 waking us up demanding we move the vehicle, very unprofessional and uncourteous. The shower had discoloration and cracking in the shower pan. Balconies sealed off.
Stayed 1 night in Apr 2024
Response from C. Bright on 29 Apr 2024
Good Morning Mr. Deep and thank you for your feedback! I've spoken with the team about the parking the incident and I will take full responsibility for not telling you about parking in our overflow lot when you asked where to park due to the height of your truck. So sincerely apologize. Also, on all of our booking sites it does state the balconies are inaccessible due to renovations. Thank You for visiting Turtle Cay Resort

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going thru some repairs & renovations. Will be great when completed!
Stayed 2 nights in Apr 2024
Response from C. Bright on 28 Apr 2024
Thank you for the feedback!

10/10 Excellent

Marie

Stayed 4 nights in Apr 2024
Response from Tiffani D. - Front Office Manager on 21 Apr 2024
Thank you so much for the 5 star rating!

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were small issues with cleanliness but nothing that would deter me from staying here again. Room was spacious and comfortable and the kitchen was nice..not well stocked but stocked enough to get the job done. The balconies were undergoing renovations but they seemed super nice. The pool grounds were very nice and made you feel like you weren’t in Virginia but maybe somewhere more tropical like. Easy walking distance to some great restaurants especially a breakfast joint called Sunnyside (you get a discount if stay at Turtle Cay).
Stayed 2 nights in Apr 2024
Response from Tiffani D. - Front Office Manager on 17 Apr 2024
Thank you for taking the time to rate and review your recent stay with us at Turtle Cay Resort. I am happy to hear we were able to meet your needs and expectations. Please come back to see us for another local get-away.

10/10 Excellent

Mackenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so nice for our three night stay. It was clean and offered many amenities. The pool area was well maintained and enjoyable for everyone. The room was spacious with a full kitchen area and large living room area. The staff were pleasant and attentive. I will definitely stay here again!
Stayed 3 nights in Apr 2024
Response from C. Bright on 10 Apr 2024
Thank you for the feedback! We look forward to seeing you again.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities
The staff was very nice, and helpful. The pools were really nice, as well as the whirlpool. The room was nice and spacious. I would definitely remember this property.
Stayed 3 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 8 Apr 2024
Thank you for taking the time to rate and review your recent stay with us at Turtle Cay Resort. I am elated to hear our staff and accommodations exceeded your expectations. We look forward to having you back for another enjoyable stay.

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Sweet!
Stayed 3 nights in Apr 2024
Response from Tiffani D. - Front Office Manager on 8 Apr 2024
So happy to see you enjoyed your time at Turtle Cay Resort! Thank you for taking the time to rate and review our property.

4/10 Poor

Elizabeth D.

Travelled with partner
The grounds rules are handed to you at check-in. Big red letters, no smoking or Marijuana use while on grounds. Open door to our room and strong smell of Marijuana throughout the room. Stayed that way entire weekend. Also, noise of people running down hallways into late hours. Not an enjoyable stay.
Stayed 2 nights in Apr 2024
Response from Tiffani D. - Front Office Manager on 8 Apr 2024
Thank you for taking the time to review your recent stay with us. Please accept our sincerest apologies for the experience as well as the odor in your room. I've passed along your comments, to the appropriate department leaders, so we may review and hopefully improve our current process. I sincerely appreciate you taking the time to provide feedback as it is integral to our success. Thank you again for choosing Turtle Cay Resort.

10/10 Excellent

Tita

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice size suite. The staff that greeted me was super friendly and helpful.
Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 6 Apr 2024
Thank you for the rate and review of your recent stay at Turtle Cay Resort. We are happy to hear our accommodations met your needs and our staff exceeded expectations. We hope to welcome you back in the future for another enjoyable visit.

2/10 Terrible

kellie

Disliked: Cleanliness, staff & service, property conditions & facilities
They rent rooms to drug addicts!! It’s super outdated and very scary at night. The rooms have mold and are filthy. People were knocking on our doors late to play games in their room. They appeared to be on drugs because it was 2am. Staff and managers seemed to be so unbothered and did nothing to help. They had the worst customer service I have ever seen.
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 6 Apr 2024
Thank you for taking the time to review your stay at Turtle Cay Resort. The experience you've mentioned is very alarming and we would like to discuss this with you in more detail. Service and security are of utmost priority to us here. Please reach out to the resort directly, at your earliest convenience.

10/10 Excellent

Evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really did enjoy myself. I would stay again.
Stayed 1 night in Apr 2024
Response from Tiffani D. - Front Office Manager on 4 Apr 2024
Thank you for the 5-star review!. We are so happy to hear that you enjoyed your stay.

6/10 Okay

Ashley

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We booked this place for a one night stay because all of the reviews said it was clean and nice. Our first room had a clogged toilet and the beds were completely unmade when we pulled back the covers. They moved us to a new room which was fine, but there were hairs in the sheets. By that point we gave up and went to our event. We got back pretty late to a raging party next door that lasted for hours. Overall, would not recommend. Should have paid the extra $20 to stay at the Hilton across the street.
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 4 Apr 2024
Thank you for taking the time to review your recent experience with us at Turtle Cay Resort. I sincerely apologize for the inconveniences experienced. We pride ourselves on providing our guests a clean and comfortable stay and I am disappointed to hear this was not your encounter with us. I have shared your note with our housekeeping manager to ensure this remains an isolated occurrence. We appreciate your feedback as it is integral to our improvement & success. Thank you again for choosing Turtle Cay Resort.

10/10 Excellent

Cathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turtle Cay is a great, safe place to vacation with your family and friends. Reasonable in price too!
Stayed 5 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 31 Mar 2024
Thank you for taking the time to share your recent experience. We are so glad to hear you enjoyed your time with us. We thank you for choosing Turtle Cay Resort and do look forward to your next stay.

2/10 Terrible

Jana

Disliked: Cleanliness, staff & service, property conditions & facilities
First off the entire place is under construction. The indoor pool and spa is across the street in their sister location. The laundry facilities was broken down. The beds were literally falling out of the bedframe. The carpets were disgusting we ended up checking out after the first night and we had it booked for five days. Oh, and be prepared to be solicited to listen to their time share spiel because that’s what people want to do on vacation is listen to a 90 minute presentation about their timeshare.
Stayed 4 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 31 Mar 2024
Thank you for taking the time to rate your stay with Turtle Cay Resort. We pride ourselves on providing our guests with a clean, comfortable, and enjoyable stay and I am disheartened to hear this was not your experience. Please accept our sincerest apologies for a less than ideal stay. We hope to have you back for a more relaxing stay in the future.

4/10 Poor

Kurt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Construction on the interior units, no balconies, lots of flies. Just not up to my expectations.
Stayed 3 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 31 Mar 2024
Thank you for taking the time to share your recent experience. I do apologize that your experience was heavily impacted by these closures. We appreciate your patience and understanding and do hope to have you back, once "the dust settles".

10/10 Excellent

Shakeem

Liked: Cleanliness, staff & service
Beautiful place to be. Need some updating
Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 31 Mar 2024
Thank you for taking the time to review your recent stay at Turtle Cay Resort. We are happy to hear that you enjoyed your time with us. We look forward to having you back for another relaxing visit.

2/10 Terrible

Chandra Shekhar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy and renovation work going on. No room service, no hospitality. Did not like the property, there are better choices.
Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 23 Mar 2024
Thank you for taking the time to review your recent stay. Please accept our sincerest apologies for a less than ideal experience. If you'd like to discuss the details, please reach out to us at the resort directly, as feedback such as yours is integral to our success. We thank you for choosing Turtle Cay Resort.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use better sound insulation along Pacific Ave.
Stayed 3 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 23 Mar 2024
Thank you for the 5-star review! We're glad to see you enjoyed your stay with us.

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our fridge and mini kitchen, close to the beach easy access.
Stayed 3 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 23 Mar 2024
Thank you for the 5-star review! We're glad to see you enjoyed your stay with us.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was reasonably priced, and I wasn’t expecting much for a one night stay. However, the staff was outstanding, and while the property is a bit dated, it was absolutely perfect for my party of three. We will most definitely be returning to Turtle Cay when we travel to Virginia Beach!
Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 23 Mar 2024
Thank you for the 5-star review! We're glad to see you enjoyed your stay with us.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like checking in later in the day to find out there was no body wash or shampoo. A lot of other things in the room or covered in dust and dead bugs but other than that not too bad of a day.
Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 23 Mar 2024
Thank you for the 5-star review! We're glad to see you enjoyed your stay with us.

10/10 Excellent

DraShana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and the staff was wonderful.
Stayed 2 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 16 Mar 2024
Thank you so much for your kind words regarding our staff. We are happy to hear you enjoyed your stay with us at Turtle Cay Resort.

8/10 Good

Jenny

Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 4 Apr 2024
Thank you for rating your recent stay with us. We are glad you enjoyed your stay at Turtle Cay Resort.

8/10 Good

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the way the rooms were
Response from Tiffani D. - Front Office Manager on 16 Mar 2024
Thank you for taking the time to review your recent stay with us at Turtle Cay Resort. We are happy to hear you enjoyed your visit. We do hope to have you back next time travel bring you to Virginia Beach Oceanfront.

2/10 Terrible

King

Stayed 3 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 31 Mar 2024
Thank you for taking the time to rate your experience. I am sorry to hear your stay was less than ideal and would love to further discuss if you have the time.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
it was not fun walking across in cold and rain to have to use pool and hoyy tub in sister resort
Stayed 3 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 16 Mar 2024
Thank you for taking the time to share your recent experience. We thank you for choosing Turtle Cay Resort and do look forward to your next stay.

2/10 Terrible

Kevaughn

Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 31 Mar 2024
Thank you for taking the time to rate your experience. I am sorry to hear your stay was less than ideal and would love to further discuss if you have the time.

10/10 Excellent

Marisa

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 9 Mar 2024
Thank you for the 5-star review! We are glad to hear that you enjoyed your stay with us.

10/10 Excellent

Angela

Liked: Property conditions & facilities
Every thing was great
Stayed 2 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 9 Mar 2024
Thank you for the 5-star rating! We look forward to having you back.

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room but there was renovation that we were not aware of on the patio. I like the security of the location
Stayed 2 nights in Mar 2024
Response from Tiffani D. - Front Office Manager on 9 Mar 2024
Thank you for taking the time to share your recent experience. We are so glad to hear you enjoyed your time with us. Our sincerest apologize for any inconvenience caused by our scheduled balcony closures, we do truly appreciate your patience and understanding. We thank you for choosing Turtle Cay Resort and do look forward to your next stay.

10/10 Excellent

Niko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying but will not be the last.
Stayed 1 night in Mar 2024
Response from Tiffani D. - Front Office Manager on 3 Mar 2024
Thank you for taking the time to share your recent experience. We are so glad to hear you enjoyed your time with us. We thank you for choosing Turtle Cay Resort and do look forward to your next stay.

10/10 Excellent

Pam

Travelled with family
Liked: Amenities
Very friendly and accommodating staff. Room was very clean and comfy
Stayed 3 nights in Feb 2024
Response from Tiffani D. - Front Office Manager on 3 Mar 2024
Thank you for taking the time to share your recent experience. We pride ourselves on providing our guests with a clean, comfortable, and enjoyable stay and I am elated to hear this was your experience. Your kind comments regarding our staff are appreciated and will be passed along to ensure we continue to provide optimal service. We thank you for choosing Turtle Cay Resort and do look forward to your next stay.

6/10 Okay

Michael

Disliked: Property conditions & facilities
Lack of hot water in shower (Luke warm is not hot) was my main complaint. Too many undesirables staying there as well.
Stayed 2 nights in Feb 2024
Response from Tiffani D. - Front Office Manager on 3 Mar 2024
Thank you for taking the time to share your recent experience. We pride ourselves on providing our guests with a comfortable and enjoyable stay and I am disheartened to hear this was not your experience. I'd like to sincerely apologize for any maintenance issue experienced while on property. We hope to have you back for a more relaxing stay in the future.

2/10 Terrible

Mendell

Travelled with family
Disliked: Cleanliness, amenities
Nothing
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 3 Mar 2024
Thank you for taking the time to rate your experience. I am sorry to hear your stay was less than ideal and would love to further discuss if you have the time.

6/10 Okay

Sydnie

Stayed 2 nights in Feb 2024
Response from Tiffani D. - Front Office Manager on 3 Mar 2024
Thank you for taking the time to share your recent experience. We’d love to discuss the details, if you have a moment to call us at the resort directly.

4/10 Poor

karolyn, PORTSMOUTH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checked into my suite and kitchen had ants all over the counter. Was transferred to another room and the kitchen was dirty, cabinets had dried food, etc. I let the morning staff know because I was too tired once we got in and I just needed to sleep.
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 3 Mar 2024
Thank you for taking the time to rate your experience. I am sorry to hear your stay was less than ideal and would love to further discuss if you have the time. Additionally, I've passed along your comments to the appropriate department leaders as a training tool to ensure this remains an isolated occurrence.

2/10 Terrible

kellie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are filled with mold and have faulty electrical outlets. The carpets are so old and filthy. The amount of crazy people On drugs that live at this property is disturbing. We literally got no sleep and we’re in fear for our lives at this property.
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 25 Feb 2024
Thank you for taking the time to share your recent experience at Turtle Cay Resort. We pride ourselves on providing our guests with a clean, comfortable, and enjoyable stay and I am disheartened to hear this was not your experience. Upon review of your account, I do see you spoke with management and a refund has been applied to your account to compensate for the issues mentioned. Please note that all concerns have been shared with the appropriate managers so we may continue to improve. If you would like to discuss this further, please contact the property directly.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and nice. Not allot of TV selections (No smart TV's) in my room anyway. The adjoining rooms only have one door so each room can hear each ohter really well did not like that much.
Stayed 2 nights in Feb 2024
Response from Tiffani D. - Front Office Manager on 22 Feb 2024
Thank you for taking the time to review your stay. Your specific comments regarding TV's and the connector rooms have been notated, so we may be sure to improve with the changes to come. We appreciate your patronage to Turtle Cay Resort and do hope to have you back in the future.

10/10 Excellent

Kaylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the stay was great, everyone was very accommodating. There was an employee that did give us attitude for asking a question the night before our check out but other then that it was great
Stayed 4 nights in Feb 2024
Response from Tiffani D. - Front Office Manager on 22 Feb 2024
Thank you for taking the time to rate and review your recent stay with us. We are so glad to hear you enjoyed your time with us. We look forward to your next visit to Turtle Cay Resort.

10/10 Excellent

Mrsz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Turtle Cay was absolutely amazing 😍😍 me and my girl really enjoyed ourselves for Valentine's Day ❤️❤️ we will definitely be back!!!
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 18 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We are elated to hear you enjoyed your stay and had a relaxing Valetine's experience. We are so excited to have you back to Turtle Cay Resort in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 12 Feb 2024
Thank you for taking the time to rate your recent stay with us. We are glad to hear you enjoyed the space. We thank you again for choosing Turtle Cay Resort.

8/10 Good

Timothy

Travelled with family
We left another hotel due to cleanliness and were welcomed by the great and friendly staff.
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 12 Feb 2024
Thank you for taking the time to review your recent experience with us. I am happy to hear Turtle Cay Resort was able to provide you with clean and comfortable accommodations. We hope to have you back for another relaxing stay.

10/10 Excellent

TJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charlie was a huge help! Not only checking us in, but helping us with whatever else we needed, and when we extended our stay by another day, she made it very easy
Stayed 1 night in Feb 2024
Response from Tiffani D. - Front Office Manager on 12 Feb 2024
Thank you for taking the time to review your recent stay with us. I am elated to hear Charlie was able to be of service to you during your visit, we will be sure to share your kind words. Thank you for choosing Turtle Cay Resort and do look forward to your next stay.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in Va Beach
The "Resort" is clean. The bathrooms are a bit dated with those big ugly tubs but the living/eating area is great!! Very comfortable. They need to update their lamps and such to include USB ports for charging. Really no excuse for not keeping technology current; esp. at such a small expense. I was really disappointed that the balconies were closed!! The locks were removed so you couldn't go out. We arrived at night and didn't know why until the next morning. They are doing repairs on the balconies!! I get it that these things need done and off-season is the best itme to do it BUT I should have been informed BEFORE booking the room (Hotels.com!) I would have ABSOLUTELY chosen a different hotel. Trtle Cay staff said nothing about it when I checked in. NOT happy about that.
Stayed 1 night in Jan 2024
Response from Tiffani D. - Front Office Manager on 5 Feb 2024
Thank you for taking the time to rate your experience. I am sorry to hear your stay was less than ideal and would love to further discuss if you have the time.

10/10 Excellent

Zaniah

Stayed 2 nights in Jan 2024
Response from Tiffani D. - Front Office Manager on 23 Mar 2024
Thank you for the 5-star review! We're glad to see you enjoyed your stay with us.

8/10 Good

Roosevelt, Chesapeake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tiffani D. - Front Office Manager on 5 Feb 2024
Thank you for taking the time to rate your recent experience.

2/10 Terrible

Allen

Stayed 1 night in Jan 2024
Response from Tiffani D. - Front Office Manager on 5 Feb 2024
Thank you for taking the time to rate your experience. I am sorry to hear your stay was less than ideal and would love to further discuss if you have the time.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool area was nice & the staff was very friendly.
Stayed 2 nights in Jan 2024
Response from C. Bright on 17 Jan 2024
Thank You! Glad you enjoyed your visit with us. Looking forward to seeing you on your next visit.

8/10 Good

Rhonda

Stayed 3 nights in Jan 2024
Response from C. Bright on 17 Jan 2024
Thank You so much for the feedback. We're excited to have you back in the future!