Villarrica Park Lake by Enjoy

Property class: 5 and above

Choose dates to view prices

Reviews

9.0 out of 10
Wonderful
A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Villarrica Park Lake by Enjoy. Indulge in a body scrub, a body treatment and a facial at Aquarius, the on-site spa. The on-site international cuisine restaurant, Aguas Verdes, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Lake View

Room

Superior Room, Lake View

  • Lake view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Lake View

Room

Junior Suite, Lake View

  • Lake view
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Lake View

Room

Deluxe Suite, Lake View

  • Lake view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Room

Presidential Suite

  • Lake view
  • 170 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Villarrica, Villarrica Park Lake by Enjoy is on the beach. The area's natural beauty can be seen at Villarrica National Park and Lake Villarrica, while Museo Mapuche Pucon and Villarrica Historical Museum are cultural highlights. Visit our Villarrica travel guide
Map
Camino Villarrica Pucon Km 13, Villarrica, 4930000

What's nearby

  • A lake with kayakers, a forested hill, and a snow-capped mountain in the background.
    Lake Villarrica
    1 min walk - 0.1 km
  • A lake with a mountain in the background.
    La Poza
    15 min drive - 15.3 km
  • A silhouette of a person standing by a body of water during sunset.
    Pucon Beach
    15 min drive - 15.6 km
  • A natural hot spring surrounded by rocks and trees.
    Los Pozones Hot Springs
    58 min drive - 60.4 km
  • Enjoy Pucon Casino
    16 min drive - 15.9 km

Getting around

  • Valdivia (ZAL-Pichoy)
    95 min drive

Restaurants

  • La Maga Parrilla Uruguaya
    11 min drive
  • Piedranegra
    14 min drive
  • Banus
    11 min drive
  • Cornicione
    11 min drive
  • Remanso
    11 min drive

About this property

Villarrica Park Lake by Enjoy

  • Luxury hotel
  • Take advantage of a terrace, a coffee shop/cafe and a garden at Villarrica Park Lake by Enjoy. Indulge in a body scrub, a body treatment and a facial at Aquarius, the on-site spa. The on-site international cuisine restaurant, Aguas Verdes, offers breakfast, lunch and dinner. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An indoor pool and an outdoor pool, along with pool umbrellas
    • Free self-parking
    • A free local area shuttle, a front desk safe and tour/ticket information
    • Free newspapers, a 24-hour front desk and meeting rooms
  • Room features
  • All 70 rooms feature comforts, such as 24-hour room service and furnished balconies, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
  • More conveniences in all rooms include:
    • Bathrooms with deep-soaking baths and free toiletries
    • 42-inch LCD TVs with cable channels
    • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Aguas Verdes

Things to do

  • Billiards/pool table
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 71.31 per day.

Payment types at the property

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 30 per person (one way)
  • Rollaway bed fee: USD 71.31 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

Frequently asked questions

Does Villarrica Park Lake by Enjoy have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Villarrica Park Lake by Enjoy pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Villarrica Park Lake by Enjoy?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Villarrica Park Lake by Enjoy?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Villarrica Park Lake by Enjoy?

Checkout is at noon.

Does Villarrica Park Lake by Enjoy provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30 per person applies.

Where is Villarrica Park Lake by Enjoy located?

This Villarrica hotel is on the beach, steps from Lake Villarrica and within 9 mi (15 km) of La Poza and Pucon Beach. Villarrica Pucara Beach and Villarrica National Park are also within 9 miles (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Villarrica Park Lake by Enjoy Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 74 out of 117 reviews
Rating 8 - Good. 26 out of 117 reviews
Rating 6 - Okay. 8 out of 117 reviews
Rating 4 - Poor. 8 out of 117 reviews
Rating 2 - Terrible. 1 out of 117 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist etwas (aber wirklich "nur etwas") in die Jahre gekommen. Dennoch hat es viel Charme. Wir haben ein Standardzimmer gebucht. Es war schätzungsweise ca. 40-50m2 groß! Wir reisen relativ häufig. Allerdings haben wir ein Zimmer in dieser Größe noch nie zuvor gehabt. Das Bad war genauso großzügig angelegt. Aus dem Zimmer hatten wir einen schönen Blick auf den See. Das Preis-Leistungs-Verhältnis würde ich als hervorragend bezeichnen. Was verbesserungsbedürftig ist: Die Kennzeichnung der Hoteleinfahrt wenn man aus Richtung Villarrica kommt. Unsere GPS-Navigation hat es verpasst und wir haben es nach einer Wende gefunden (kommend aus Richtung Pucon). Was unseren Aufenthalt etwas getrübt hat: Bauarbeiten. Das Hoteldach wurde erneuet. Das führte zu Baulärm von 10:00-18:00. Letzteres dürfte aber nicht die Regel sein und floss daher nicht in die Wertung ein.
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s falling apart Service is not good Meals are deficient in quality and taste Spa only has ONE sauna working, the steam room was inoperative I was not even offered a room upgrade when checking in, despite being Expedia Gold member Breakfast only has cold items, if you want omelettes or fried eggs, you’ll have to pay an extra USD4 (unbelievable) Avoid at all costs
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, room service was delicious, property is excellent condition, comfy beds, beautiful views !
Stayed 5 nights in Nov 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The view is the best part. From every window there is a stunning view of the beautiful lake. The rooms are neglected and worn down...stained carpet, peeling wallpaper, linens that smell bad. The pillows smelled like dirty hair from previous people who had used them. The bed needs to be replaced..it sags on the edges and the middle. I had stuffed the pillows in the closet to get rid of the odor..and when the housekeeper stopped by in the afternoon I told her and showed her the pillows and she brought me 2 clean ones. The housekeeping staff was very nice and helpful. When I made the reaervation I had asked for 2 double beds but they gave me one bed. Then, I called to order room service at 10pm and nobody answered..I called twice and it just rang and rang. I had to eat stale potato chips from the mini bar in the room..$3.50 and I went to sleep hungry. They are also doing major construction at the hotel..there is noise and workers and equipment by the pool area and other common areas. It was not a relaxing stay.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente , comida muy buena , desayuno muy bueno
Stayed 2 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No tienen Vip Acces, no hacen diferencia como en otros hoteles, no ofrecen upgrade, ni trato VIP, me dieron 2 habitaciones en pisos diferentes. Me cancelaron la Hora que tome para el Hot Tub. lo demás es lo esperado para un hotel de esta categoría, buena piscina temperada y un desayuno con jugo y fruta natural, entre otras cosas ricas. Buen nivel el restaurant muy bueno y especial todo lo que pedimos.
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy bueno todo.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente

El servicio es excelente, todos son muy amables y serviciales. Las vistas del hotel son espectaculares.
Stayed 2 nights in Aug 2019
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Requiere de reparación, se nota que no se han realizado las mantenciones en las distintas instalaciones, tienen un problema de presión o algo así q hace que las llaves del baño emitan un ruido muy molesto.
Stayed 5 nights in Jun 2019
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Mala atención en recepción. On el checkin
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities

Mala administración de ENJOY. Deterior progresivo

Desde la recepción en adelante la impresion es deficiente; no hay personal entrenado ni de buen trato. Las instalaciones son antiguas, se han deteriorado y no muestran mantención; calidad del desayuno muy mala, o peor si se considera que el hotel se clasifica 5 estrellas, bollería prefabricada y de mala calidad. Escaso personal en comedor; nadie se preocupa de reponer los alimentos y todo hay que pedirlo y esperarlo; se privilegia eventos externos sin consideración a pasajeros del hotel; spa deteriorado, servicios que no funcionan. En general, deterioro progresivo, cada vez peor desde que lo administra ENJOY. Relación precio/calidad deficiente. Sólo se mantiene por falta de competencia de buen nivel.
Stayed 3 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Viaje hermoso, hotel en buena ubicación, lindo paisaje. Hotel con todas las comodidades pero no bien mantenido. Alfombras muy manchadas , servicio de desayuno no óptimo
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infelizmente , não gostamos da comida servida no restaurante . Estava incomível . Os funcionários foram perfeitos inclusive se adiantaram em não combrar a despesa do prato.
Stayed 2 nights in Apr 2019
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service

Decepcionado

La habitación que decía tener vista al lago, tenía tapada la vista con árboles, tuvimos que pagar por cambio de habitación para tener vista. Luego el día sábado no pudimos utilizar cómodamente el sector de la piscina ya que había organizado un matrimonio por lo que el sector del pasto para tomar sol no estaba disponible eso sumado a la imvodidad de estar en traje de baño a metros de un matrimonio con gente en tenida formal.
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was wonderful ! Needed extra time for the use of Spa..!
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
A localização, a vista para o lago, atendimento dos funcionários.
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel distante 10 minutos do centro de Pucon, mas localizado em frente ao lago. Vista incrível. O bar da piscina em frente ao lago infelizmente estava inoperante. Dá a impressão que o hotel não está funcionando a plena carga. Quarto grande e muito bom. Serviço é bom mas não diria excepcional.
Stayed 5 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general buena, pero con carencias graves como no tener comedor el Domingo en la noche, situación que no fue advertida sino sólo hasta quf llegó el momento de ir a comer
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent location with good views out over the lake. However I was disappointed in the restaurant and the waiting staff as well as the ability to get extras like ice in the room
Stayed 2 nights in Feb 2019
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Overall the rooms are nice, the location and the amenities are great. There are couple of things, that I did not liked during my stay. First, I was not able to get towels at the pool, I did asked 6 times during 3 days and only one time I was lucky to get a clean towel. Secondly, we had a bad experience at the lounge bar, after 25 minutes no one went to take our order, I had to order directly to the bartender. Then another 20 minutes for a couple of Mojitos and another 15 minutes for a salad and a chicken plate. The breakfast is fine and included with the stay.
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gran destino

vacaciones familiares. excelente hotel, sólo el entorno es un poco inhóspito (pésimo camino Villarrica-Pucón, sin berma, sin ciclovía) lo que no es culpa del hotel, pero la zona entera se beneficiaría con una mejora a la vía.
Stayed 1 night in Jan 2019
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nos habian reservado una pieza en el altillo del hoyel, igual el precio era caro. Despues de presionar nis dieron una habitacion para inválidos. La foto que Muestran de la habitacion superior no correspodia .
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar para el descanso

Muy bien, cómodo, excelente Buffett . Un poco caro y poco variado el Bar
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location. Amazing view!!! Love the place!
Stayed 4 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with suburb views
Stayed 1 night in Jan 2019