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Reviews of Concierge Plaza la Villa

3 out of 5
Concierge Plaza la Villa
Martha Duenas No. 39, Villa de Alvarez, COL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 332 out of 538 reviews" "
Rating 8 - Good. 159 out of 538 reviews" "
Rating 6 - Okay. 38 out of 538 reviews" "
Rating 4 - Poor. 7 out of 538 reviews" "
Rating 2 - Terrible. 2 out of 538 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Stayed 3 nights in Apr 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
J
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and really relax time.
Stayed 2 nights in Mar 2024

10/10 Excellent

lauret, Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel quiet , good location very friendly staff I have stay there many times.
Stayed 2 nights in Feb 2024

8/10 Good

erica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is genuinely nice. The place is very clean and nicely kept. Parking is easy. So many vendors around the area and makes it nice to walk around. There’s a little park that’s perfect for the kids. This is our second time staying here.We would do it again.
Stayed 8 nights in Feb 2024

10/10 Excellent

Myrna, Minnedosa

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely hotel and clean. Also reasonable price.
Stayed 1 night in Feb 2024

10/10 Excellent

Cyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, and security at night made us feel safe. The area was very quiet and hotel room was very clean. We arrived early in the morning and the staff offered to hold our luggage until check in. At check out, they had someone double check to ensure we didn’t forget any of our items. Overall would definitely stay here again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Diana

Stayed 5 nights in Nov 2023

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Staff Concierge on 2 Nov 2023
Gracias Aurora, esperamos nos siga eligiendo, le esperamos pronto.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The mattresses could be updated they are hard.
Stayed 4 nights in Sep 2023
Response from Staff Concierge on 2 Nov 2023
Thank you Ruth, we will take your comment into account to offer better comfort.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I always stay here when I come to Colima. Very clean, very comfortable, near good restaurants, great service! My only issue is the poor wifi.
Stayed 5 nights in Jul 2023
Response from Staff Concierge on 25 Jul 2023
Gracias María, seguimos trabajando para mejorar nuestros servicios.

8/10 Good

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y buen hotel lo único es que no ofrecen habitaciones con camas Queen o King.
Stayed 3 nights in Jul 2023
Response from Staff Concierge on 10 Jul 2023
Gracias Bianca, agradecemos nos haya elegido como su Hotel de descanso. Le esperamos pronto.

10/10 Excellent

Judith

Stayed 3 nights in Apr 2023
Response from Staff Concierge. on 12 May 2023
Gracias Judith, le esperamos pronto.

6/10 Okay

Mirella

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like it was there were saying that they were missing some towels. There was nothing missing. When I did my checked out.
Stayed 4 nights in Apr 2023
Response from Staff Concierge. on 12 May 2023
Thank you for your comment, we will take it into account to enrich our service.

10/10 Excellent

Juan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We always stay in this hotel, I believe it’s the best one, it may be small but very friendly,clean
Stayed 4 nights in Feb 2023
Response from Staff Concierge. on 14 Mar 2023
Thank you for evaluating us and leaving us your comment Juan, it is very important for us to know how your stay was and if we could do anything to improve it. We are waiting for you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Always stay at the Concierge when visiting Colima…one of our favourites!!
Stayed 1 night in Feb 2023
Response from Staff Concierge on 1 Mar 2023
Gracias,le esperamos pronto.

8/10 Good

erica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff is nice and pleasant. The facility is pretty and comforting. There an AC and ceiling fan that work perfectly. The room and hotel is very clean. They do an awesome job at cleaning the room each day. Parking is awesome and surfer used. Only down side there’s no hot water and no elevator.
Stayed 7 nights in Feb 2023
Response from Staff Concierge on 11 Feb 2023
Erica, thank you for taking a few minutes to evaluate us and leave us your comments, which we will take into account to enrich our services.

6/10 Okay

daniel

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed from December 24 to January 2. Limited parking or no parking when hotel is at capacity. Tv remote didnt work. Little holes in front door that are see through. One guest had his vehicle catalitic converter stolen from his vehicle (newer toyota pickup) in hotel parking lot the night of January 1st /morning of January 2nd. He asked me to look under his car to help him confirm it was catalitic convereter. Overall it was a good stay in good location. We’ve stayed here multiple times over the years.
Response from Staff Concierge on 7 Jan 2023
Good afternoon, thank you for taking a few minutes to rate us and leave us your comments. We regret that on this occasion your experience has not been as expected, hopefully it allows us to count on your visit once again and you can see an improvement in our service.

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly! This hotel is always our first choice when we visit Colima!
Response from Staff Concierge. on 4 Dec 2022
Gracias Sra. Delia, siempre es un placer recibrlos.

10/10 Excellent

Emanuel, Ogden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean staff really helpful and caring !
Stayed 3 nights in Sep 2022
Response from Staff Concierge on 5 Oct 2022
Emanuel thank you for take a few minutes of your time to evaluate us and let your comments, is a pleasure to us know how was you stay and if We could do something to improve it. We hope on your next visit!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Siempre me siento bienvenido - siempre muy bien atendido por Dorian y Jesús en el restaurante. También una persona que he visto al pendiente de las necesidades de los huéspedes el Sr. Miguel Ángel Flores. Gracias, siempre me hacen sentir en casa.
Stayed 1 night in Aug 2022
Response from Staff Concierge on 10 Oct 2022
Juan, gracias por tomar unos minutos de su tiempo para evaluarnos y dejarnos sus comentarios; es muy importante para nosotros saber cómo estuvo su estancia y si pudimos hacer algo para mejorarla. Le esperamos en su siguiente visita a la ciudad de Villa de Álvarez.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to compliment Jesus and Dorian from the restaurant, always very attentive and excellent customer service skills
Stayed 3 nights in Aug 2022

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and attentive!
Stayed 6 nights in Jul 2022
Response from Staff Concierge on 7 Sep 2022
Thank you Delia, as always is a pleasure to attend and receive you; is very important to us, to know how was your stay and if we could do something to improve.

4/10 Poor

liset

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself is great the staff not welcoming at all they seem to punish you for booking with Expedia
Stayed 3 nights in Jun 2022

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that they actually had GOOD TOILET PAPER, didn’t like the fact that I was almost assaulted while drinking a beer on there premises. Overall Good Hotel GREAT STAFF they just need too beef up their SECURITY !
Stayed 4 nights in May 2022

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is nice, no elevator though. When we first check in, we thought the service was bad, but we like giving second chances. We didn't eat at the restaurant, just snacked and drank. The service at the bar and restaurant was not great, except from the head waiter. He was really nice and attentive. We mentioned to him that the other employees' service wasn't great because they don't even pay attention to us. After that, the service improved, but not at the reception. The service at the counter continued to be really bad. They wouldn't acknowledge us, even if we're standing there right in front of them. The two employees there were talking at one point, pretending to be working. I heard one of them say something like let's continue after you take care of them, and the other one who was supposed to help us said, no it's ok. After a minute or two the second employee left and the one on the counter was just looking at some papers or in my opinion just pretending to work. After another minute, she asked if we were waiting on her, I said yes. Of course, I was waiting on her, why else would I be standing there. I like this hotel because of where it is, but the service I don't like, with the exception of a couple of the waiters. The cleaning ladies are also nice and do a great job.
Stayed 2 nights in May 2022
Response from Staff Concierge on 13 May 2022
Good morning Patricia, thank you for taking a few minutes to evaluate us and leave us your comments. It is important for us to know how your stay was and if we could do something else to improve; we will take into account what happened to enrich our service. We hope that despite this bad experience you will consider giving us another chance.

10/10 Excellent

Martha Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Apr 2022
Response from Staff Concierge on 2 May 2022
Thank you Martha.

10/10 Excellent

fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, AC and cable worked maid service did a wonderful job, the area around was fun with plenty of amazing food. I will be back
Stayed 4 nights in Feb 2022
Response from Staff Concierge on 14 Mar 2022
Fabian, thank you for taking a few minutes to rate us and leave a comment. Is very important for us to know how your stay was and if we do anything to improve it. We hope see you soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I love it really nice place.
Stayed 4 nights in Feb 2022
Response from Staff Concierge on 9 Feb 2022
Elizabeth, thank you very much for taking a few minutes to leave us your comments and evaluate us; It is very important for us to know how your stay was and if we could do something else to improve it, we hope to see you soon.

10/10 Excellent

Christian

Stayed 4 nights in Jan 2022

10/10 Excellent

Joe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their cleaning staff is amazing, they keep this place spotless. Staff is very kind and respectful. Great customer service. (One suggestion- replace/clean shower heads) Avobe standard service overall
Stayed 3 nights in Jan 2022
Response from Staff Concierge on 17 Jan 2022
Good morning, thank you very much Joe for taking a few minutes to leave us your comments and evaluate us, for us it is very important to know how your stay with us was and if we could have done something else to improve it. We hope on your next visit, you continue to choose us as your rest hotel.

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stays at this hotel are always great! The staff is friendly. The pool needs a little more attention, the water looks cloudy, not clear but overall this hotel is awesome!
Stayed 10 nights in Dec 2021
Response from Staff Concierge on 4 Feb 2022
Thank you Delia, it is a pleasure to attend you. We appreciate your comments because help us to improve and that you follow select us as your rest Hotel.

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location and very clean.
Stayed 2 nights in Dec 2021
Response from Staff Concierge on 17 Jan 2022
Good morning, thank you very much for taking a few minutes to leave us your comments and evaluate us, for us it is very important to know how your stay with us was and if we could have done something else to improve it. We hope on your next visit, you continue to choose us as your rest hotel.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very attentive.
Stayed 8 nights in Dec 2021
Response from Staff Concierge on 31 Dec 2021
Good afternoon, thank you very much for taking a few minutes to leave us your comments and evaluate us, for us it is very important to know how your stay with us was and if we could have done something else to improve it. We look forward to your next visit, keep choosing us as your hotel of rest.

10/10 Excellent

Juan C. Sanchez de

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Very nice location in front of a church.
Stayed 1 night in Dec 2021
Response from Staff Concierge on 22 Dec 2021
Thank you for taking a few minutes to rate us. We wait for you soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pueden mejorar
Tuvimos un inconveniente al ingresar... no consideraron las peticiones especiales, que al final pudieron resolver. El hotel es sumamente ruidoso, escuchas todo lo que sucede fuera de tu habitación... tuvimos que pagar por personas adicionales y nos cuestionaron la entrega de toallas limpias, sabanas y colchas duras.
Stayed 3 nights in Nov 2021
Response from Staff Concierge on 22 Dec 2021
Gracias por tomarse unos minutos para evaluarnos. Tomaremos en cuenta los comentarios para mejorar.

8/10 Good

Ricardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants and church nearby
Stayed 10 nights in Oct 2021

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hospitality of their employees
Stayed 3 nights in Oct 2021
Response from Staff Concierge on 16 Oct 2021
Good morning, thank you very much for taking a few minutes to leave us your comments and evaluate us, for us it is very important to know how your stay with us was and if we could have done something else to improve it.

10/10 Excellent

Billy

Stayed 1 night in Sep 2021
Response from Staff Concierge on 16 Oct 2021
Muchas gracias por tomarse unos minutos para dejarnos sus comentarios y evaluarnos, para nosotros es muy importante saber cómo estuvo su estancia con nosotros y si pudimos haber hecho algo más para mejorarla. Los esperamos pronto!

10/10 Excellent

Delia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Delia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite place to stay in Colima for sure!! The location is perfect, the staff is always welcoming and friendly!
Stayed 2 nights in Sep 2021
Response from Staff Concierge on 8 Sep 2021
Thank you for evaluating us Ms. De La Mora, it is important for us to know how your stay was and if we can do something to improve the service. We wait for you soon!

6/10 Okay

Susana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff have no idea how to handle online reservations and cancellations, they were never able to resolve a duplicated reservation already paid through expedia and said they had no idea how to cancel the second reservation to expedia so we lost the money!!! When I contacted expedia they insisted that the hotel needed to send them notification of the cancellation and the hotel never helped with it.
Stayed 3 nights in Aug 2021

8/10 Good

Pedro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, walking distance to restaurants, shops and nice places to go. The staff is very friendly and helpful, although the restaurant service is very slow and the food is not as good as we expected. Very good hotel for the money you pay.
Stayed 4 nights in Aug 2021
Response from Staff Concierge on 31 Aug 2021
Thank you very much for taking a few minutes to leave us your comments and evaluate us, for us it is very important to know how your stay with us was and if we could have done something else to improve it. We wait for you soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend this hotel
Stayed 3 nights in Aug 2021
Response from Staff Concierge on 26 Aug 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scotty

Stayed 1 night in Aug 2021

10/10 Excellent

Armida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel, I’m very happy to have chosen this place.
Stayed 4 nights in Jul 2021

2/10 Terrible

Amelia

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel has been my to go to place since it open. It’s really convenient for me because it’s close to my family members house. Little by little I have notice that the service as well as the maintenance has been going downhill.
Stayed 5 nights in Jul 2021

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, but the only problem i had the wifi was very poor
Stayed 5 nights in Jul 2021
Response from Staff Concierge on 23 Jul 2021
thank you for taking a few minutes to leave us your comments and evaluate us according to your experience, we regret the inconveniences that have occurred with the service; We hope that on your next visit, our service will make a difference and improve your stay with us.