8/10
I’ve been a loyal guest for over 10 years, so I was disappointed by the check-in experience this time. It took nearly 20 minutes and felt unnecessarily long, especially since I had to re-provide all my details despite being a returning customer. There was also no mention of the welcome drink, which we only remembered and asked about at check-out.
On a more positive note, breakfast was enjoyable, though gluten-free options were quite limited. It would have been nice to have complimentary coffee available at some point during the stay—even just basic drip coffee—without needing to purchase the full breakfast.
Overall, while the stay had some pleasant moments, a few small service touches would go a long way toward making the experience feel more welcoming and seamless.
Maud
เข้าพัก 3 คืน, กรกฎาคม 2025