The staff was extremely nice and helpful. The rooms were ok but not the cleanest. There was some mold on the shower and the room had a musty smell to it. Wasn’t terrible and was good for the purpose for an overnight visit.
The room was not cleaned daily. I had to request cleaning, towel replace and trash removal. The plumbing in the bathtub did not drain properly and the elevator did not work properly. The breakfast and cafeteria staff was very good. The staff at the front desk was helpful.
The staff was pleasant and accommodating but the room wasn’t ready by check in time and the elevator had to be manually opened by a staff member from the maintenance room.
Very happy customer from the welcome (check in process), the stay and the check out process. Everything was clean, comfortable and spacious. Enjoyed dinner at a local restaurant (walking distance). The staff was very friendly and helpful. I did wish this Holiday Inn served complimentary breakfast however the price of $4.99 per person was not bad. (I heard that kids 12 and under are free with each respective paying adult). Again, very happy customer!
Worst holiday inn we have stayed in. The room was showing its age with missing baseboards and cracked tiles. The carpet was damp and musty and I’m not even sure it has been vacuumed in some time. The bed was surprising nice with very clean linens. Everything else was just very disgusting. Won’t be staying here ever again.
The staff is super kind and as helpful as they can be. The problem doesn't lie with the staff, it lies with corporate or whomever controls the purse strings. The rooms have well exceeded their sell by date. The carpets are so worn out and, in some places, sticky - yes sticky!. The curtains are stained from years of humidity and rarely do they close completely. I thought my stay recently may have been a one off and came back again the next week. It was not a one off! I went to the first room and it reeked of smoke and the carpets were sticky. The bathroom looked like it had come out of a nursing home and it was clear the counter top had a very poor glue job. I requested another room and the lady at the desk was kind enough to accommodate. The new room was almost as bad as the first. I've decided I won't be visiting them again until a remodel is advertised.
We checked in very later but room was booked in advance. We got the last room and carpet was wet and dirty/smelly. However , staff was helpful. Don’t recommend!
Arrived at hotel and room was already prepaid. Took staff member at front desk over 30mins to check me in. She could not figure out how to check in a prepaid room from expedia. The next morning I check and she has charged me a second time for the room aswell. All the elevators were broken and the room was old, outdated and not very clean. As someone for loves IHG hotels, this is the worst one we have ever stayed at!