Dear ,Thanks so much for sharing your 5-star experience with us. We hope to see you again soon.Best regards,

Dear Rhiannon ,Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Expedia. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is a true paradise that offers both relaxing times with its sandy beach and swimming pool on the lake, but also offers water activities for your enjoyment. We are pleased to hear that you appreciated our rooms and the facilities. Our rooms are very comfortable, ergonomic with a sober and modern design. We are enthusiastically forwarding your comment to our manager, Alexandre and his team they will be enchanted to hear that you had a good time with us during your stay. We hope to have the pleasure of welcoming you once again soon, Best Regards,

Dear Customer, Thank you for taking the time to post a comment on our Expedia page. My team and I are very disappointed to hear that we were not able to meet your expectations. We'll do everything needed to improve our service. For this, I am personally committed to convey the purpose of your inconvenience to the department concerned to find an appropriate solution and future outcome. It is true that the hotel is situated approximately 25km from Vang Vieng, away from the hustle and bustle. We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool. Be sure, however, that we continually work on improving our services to reach the satisfaction of our valued customers. That is why, feedback is highly appreciated. Hoping sincerely to welcome you again and show that we have been able to consider your comments and work on our miss outs. I wish to apologize once again on behalf of the team for the inconvenience caused. We nevertheless, do hope to welcome you again very soon. Meanwhile, Sanctuary Hotels and Resorts and I wish you a pleasant stay in Laos. Best regards,

Dear customers, Thank you very much for your interest in our hotel, and the kind review that you posted on us. We were delighted to be able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. Also thank you for sharing with us the issue concerning an issue smell. Be sure, that I will personally take care to relay it to the technical service concerned. We will do our best to resolve it as soon as possible. We would like, on behalf of the whole team, to present our sincere apologies for the inconvenience. Hoping to welcome you again very soon at the Sanctuary Namngum Beach resort. My team and I wish you all the best.

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Expedia page. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is a true paradise that offers both relaxing times with its sandy beach and swimming pool on the lake, but also offers water activities for your enjoyment and help the guest to organise the transportation as well. We are enthusiastically forwarding your comment to our helpful staff, they will be delighted to have been able to bring you satisfaction and that you have passed an agreeable stay among us! We do hope to welcome you again very soon. Meanwhile, Sanctuary hotels and resorts and I wish you a pleasant stay in Laos. Best regards,

Dear customers, Thank you for having left a comment on Expedia for the Sanctuary Nam Ngum Beach Resort and for sharing your experience. The team and I are delighted to have been able to bring you satisfaction Indeed, it is fundamental for us to satisfy our valued customers and we do our best to ensure a service worthy of your expectations. Given the inconvenience you have experienced, I personally will take care of relaying the problem to the service concerned. We will do our best to resolve it as soon as possible. I would like, on behalf of the whole team, to send you our sincere apologies for the inconvenience. Sincerely, The Sanctuary Hotels & Resorts team

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on us. It has made our day. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool. We do hope to welcome you again very soon. Meanwhile, Sanctuary hotels and resorts and I wish you a pleasant stay in Laos. Best regards,

Dear customers, Thank you for taking the time to post a comment on our Expedia page. My team and I are very disappointed to hear that we were not able to meet your expectations. It is true that the hotel is located approximately 25km from Vang Vieng, away from the hustle and bustle. We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities, swimming pool and much more. Plus, if you had wanted to head for the center, we could have been more than pleased to help you organize your transport for the day. Concerning your booking, we do have flash promotional campaigns, which are indeed non-refundable in the event of a cancellation but intended to be money savers when staying with us. However our commitment is also that our customers find total satisfaction, therefore, should you wish to renew the Sanctuary experience we will not fail to suggest an unbeatable offer. We do hope to welcome you again very soon to prove that we have been able to consider your comments, please accept our respectful greetings.

Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team, we wanted to thank you for the glowing comment posted on us. We are pleased to hear that you appreciated the peaceful setting, as well as the services, and activities offered by the Sanctuary Nam Ngum Resort. We are delighted that you appreciated the menu of our restaurant. We are enthusiastically forwarding your comment to our chef, Greg and his team. They will be pleased to hear that you have a pleasant stay with us! Looking forward to welcoming you again very soon, Sincerely, The Sanctuary Hotels & Resorts team

Chers Jean, Au nom de toute l'équipe Sanctuary Hotels and Resorts, nous tenons à vous remercier pour votre aimable commentaire. Nous sommes ravis d'avoir pu vous apporter entière satisfaction. En effet, votre satisfaction est également la nôtre, nous faisons de notre mieux pour vous fournir les meilleurs services possibles. Nous sommes heureux d'apprendre que vous avez apprécié l'environnement et les services offerts par nous. Votre message positif à été partagé avec toute notre équipe! Merci encore de nous avoir choisis pour votre escale dans notre hôtel et nous espérons vous revoir bientôt, toute l'équipe de Sanctuary Hotels and Resorts vous souhaite une agréable journée.

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Expedia. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort It is true that the hotel is situated approximately 25km from Vang Vieng, away. We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool. As you mentioned, the resort also offers free transportation to Vang Vieng with the time Schedule twce a day depart from the Resort in the morning time and picking up in the front of BCEL Bank ( VangVieng) in the end of afternoon, We hope to welcome you again very soon, Best Regard,

Dear guests, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day. We are pleased to have been able to bring you satisfaction and that you have passed an agreeable stay among us. It is true that the hotel is situated approximately 25km from Vang Vieng, away from the hustle and bustle. We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool. We nevertheless, do hope to welcome you again very soon. Meanwhile, Sanctuary Hotels and Resorts and I wish you a pleasant stay in Laos. Best Regard,

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Expedia page. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is true that the hotel is situated approximately 30 minnutes from Vang Vieng. We opted for a calm and serene atmosphere as our aim was to offer our customers a place to relaxation as a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool. We hope to have the pleasure of welcoming you once again soon, Best regard,

Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Booking.com page. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is a true paradise that offers both relaxing times with its sandy beach and swimming pool on the lake, but also offers water activities for your enjoyment. We do hope to welcome you again very soon. Meanwhile, Sanctuary hotels and resorts and I wish you a pleasant stay in Laos. Best regards,

On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us. We are pleased to hear that you appreciated our cooking and helpful staff. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our entire team. Best Regards,

Dear Customer Thank you for taking the time to post a comment on our Booking.com page. My team and I are very disappointed to hear that we were not able to meet your expectations. We'll do everything needed to improve our service. For this, I am personally committed to convey the purpose of your inconvenience to the department concerned to find an appropriate solution and future outcome. Be sure, however, that we continually work on improving our services to reach the satisfaction of our valued customers. That is why, feedback is highly appreciated. Hoping sincerely to welcome you again and show that we have been able to consider your comments and work on our miss outs. I wish to apologize once again on behalf of the team for the inconvenience caused. We nevertheless, do hope to welcome you again very soon. Meanwhile, Sanctuary Hotels and Resorts and I wish you a pleasant stay in Laos.