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Dear David,Thank you for your recent stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel to be of very good value for the money.Providing excellent value and quality service to our guests is always our top priority, and we're delighted that we met your expectations in this regard.Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay.Warm regards,Ramy Agaiby,General Manager
Dear Miriam,Thank you for your recent stay with us and for sharing your feedback regarding our shuttle service. We're thrilled to hear that you found it convenient!Ensuring our guests have a seamless and comfortable stay is our top priority, and we're glad that our shuttle service contributed to your positive experience.If there's anything else we can assist you with during your stay or if you have any further feedback to share, please feel free to let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Ramy Agaiby,General Manager
Dear Deborah,Thank you for choosing to stay with us and for taking the time to share your feedback about our free airport shuttle service. We're thrilled to hear that it was a great experience for you!Providing convenient transportation options for our guests is a priority for us, and we're delighted that our shuttle service met your expectations.If there's anything else we can assist you with during your stay or if you have any further feedback to share, please feel free to let us know.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Ramy Agaiby,General Manager
Dear Denise,Thank you for awarding us with a 5-star rating! Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service to all our guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,Ramy Agaiby,General Manager
Dear Ryan,Thank you for awarding us with a 5-star rating! Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service to all our guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,Ramy Agaiby,General Manager
10/10 Excellent
Verna
28 Apr 2024
Liked: Property conditions & facilities
Verna
Stayed 1 night in Apr 2024
Response from Ramy on 1 May 2024
Dear Verna,Thank you for awarding us with a 5-star rating! Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service to all our guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,Ramy Agaiby,General Manager
Dear Noah,Thank you for choosing to stay with us and for sharing your feedback regarding the television options during your stay. We appreciate your input, as it helps us identify areas for improvement.We apologize if the TV offerings did not fully meet your expectations. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to enhance our guests' experiences.If there's anything else we can assist you with during your stay or if you have any further suggestions, please feel free to let us know. We want to ensure that your future visits with us are even more enjoyable.We look forward to the opportunity to welcome you back and provide you with an improved experience.Warm regards,Ramy Agaiby,general Manager
Dear Wallace,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel to be a good value for money!Providing excellent value and quality service to our guests is always our goal, and we're glad that we met your expectations in this regard.If there's anything else we can assist you with during your stay or if you have any further feedback to share, please feel free to let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Ramy Agaiby,general Manager
6/10 Okay
Ernest
Travelled with partner
27 Apr 2024
They always give us a handicap room not sure why ?
Ernest
Stayed 1 night in Apr 2024
Response from Ramy on 1 May 2024
Dear Ernest,Thank you for choosing to stay with us and for bringing your concern to our attention regarding the room assignment.We apologize for any inconvenience you may have experienced with consistently receiving a handicap-accessible room. Your comfort and satisfaction are our utmost priorities, and we want to ensure that your accommodation meets your preferences.Please rest assured that we will investigate this matter further to understand why this has been the case. We strive to accommodate our guests' requests and preferences to the best of our ability, and we will do everything possible to address this issue promptly.If you have any specific preferences for your future stays with us, please let us know, and we will make every effort to accommodate your needs.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more tailored and enjoyable stay in the future.Warm regards,Ramy Agaiby,General Manager
10/10 Excellent
April
Travelled with family
27 Apr 2024
Liked: Property conditions & facilities
Check-in was a breeze. Always my go to when needing a hotel near the airport. Not here for a long time, but it was a good time.
April
Stayed 1 night in Apr 2024
Response from Ramy on 1 May 2024
Dear April,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that your check-in process was smooth and that our hotel is your go-to choice when needing accommodation near the airport.We're glad that even though your stay was brief, you had a good time with us. Providing efficient service and ensuring a comfortable experience for our guests is our priority, and we're pleased that we met your expectations.Should you need accommodation near the airport in the future, we would be honored to welcome you back for another enjoyable stay.Warm regards,Ramy Agaiby,General Manager
Dear Reede,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be clean, conveniently located, and offering reasonable rates.Providing a clean and comfortable environment at an affordable price in a convenient location is our goal, and we're glad that we met your expectations in these areas.If you have any further feedback or if there's anything specific we can do to enhance your experience in the future, please feel free to let us know. We're always here to ensure your satisfaction.We look forward to welcoming you back for another pleasant stay with us.Warm regards,Ramy Agaiby,General Manager
4/10 Poor
Natalie
26 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was more like a $90 motel room, not a $180 per night hotel. Bring your own pillow.
Natalie
Stayed 1 night in Apr 2024
Response from Ramy on 1 May 2024
Dear Natalie,Thank you for sharing your experience with us. We regret to hear that your recent stay did not meet your expectations and that you found it more akin to a budget motel room than a hotel room.Your feedback regarding the value for money and the condition of the room amenities, such as the pillows, is important to us. We strive to provide a comfortable and pleasant experience for all our guests, and we apologize if we fell short of this during your stay.Please know that we take your feedback seriously, and we will review our pricing and amenities to ensure that they align with the value we aim to offer our guests.If you would like to discuss your concerns further or if there's anything specific we can do to improve your experience, please don't hesitate to reach out.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Ramy Agaiby,General Manager
Like having a restaurant on site. Room is quiet. Airport shuttle . Will stay here again
Mary
Stayed 1 night in Apr 2024
Response from Ramy on 1 May 2024
Dear Mary,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay and that our hotel amenities, including the on-site restaurant, quiet rooms, and airport shuttle service, met your needs.Ensuring a comfortable and convenient experience for our guests is our priority, and we're delighted that we succeeded in providing you with a pleasant stay.We truly appreciate your kind words and your decision to stay with us again in the future. We look forward to welcoming you back and providing you with another enjoyable experience.Warm regards,Ramy Agaiby,General Manager
Dear Noel,Thank you for choosing to stay with us and for your kind words regarding our staff. We're delighted to hear that you found our team to be customer service-oriented.Providing exceptional service and ensuring our guests feel welcome and cared for is our top priority, and we're thrilled that our staff's dedication contributed to your positive experience.We truly appreciate your feedback and the recognition of our team's efforts. Should you need anything further during your stay or if there's anything we can assist you with in the future, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another wonderful stay.Warm regards,Ramy Agaiby,General Manager
Dear Kyle,Thank you for awarding us with a 5-star rating! Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service to all our guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,Ramy Agaiby,General Manager
Dear Flordeliza,Thank you for choosing to stay with us and for your kind words regarding your recent experience. We're delighted to hear that you found our hotel well-maintained and clean, and that our staff were friendly.Maintaining a clean and welcoming environment for our guests is a top priority, and we're thrilled that we met your expectations in these areas.Your feedback is greatly appreciated, and we will be sure to pass along your compliments to our team. We're grateful for the opportunity to have hosted you, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Ramy Agaiby,General Manager
6/10 Okay
Parminder
Travelled with family
22 Apr 2024
Liked: Staff & service
room too small
Parminder
Stayed 1 night in Apr 2024
Response from Ramy on 1 May 2024
Dear Parminder,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, as it helps us understand how we can continue to improve our services.If you have any specific comments or suggestions you'd like to share with us to help enhance your experience in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Ramy Agaiby,general Manager
8/10 Good
Aggie
Travelled with partner
21 Apr 2024
Liked: Cleanliness, staff & service
Your commode is too low and ran and ran
Aggie
Stayed 1 night in Apr 2024
Response from Ramy on 1 May 2024
Dear Aggie,Thank you for bringing the issue with the commode to our attention. We sincerely apologize for any inconvenience caused by the low height and the running water.Ensuring the comfort and satisfaction of our guests is paramount to us, and we regret that we fell short in meeting your expectations in this instance. Please rest assured that we will promptly address the issue with the commode to prevent any recurrence in the future.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you taking the time to share your experience with us.If there's anything else we can assist you with during your stay or if you have any further feedback to share, please feel free to let us know. We're here to ensure that the remainder of your stay is as comfortable as possible.Warm regards,Ramy Agaiby,General Manager
Dear Wendel,We greatly appreciate you taking the time to rate your recent stay with us. Your 5-star rating means a lot to us, and we're thrilled to see that you had an excellent experience.If there's anything specific that stood out to you during your stay or if you have any feedback or suggestions for us, please feel free to share. We're always looking for ways to enhance our guests' experiences, and your input is invaluable to us.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,
The front desk was super accommodating for us to check in Early because I have my toddler with me and she Was getting restless after the flight. Very friendly staff, I will definitely return
Ngoc Kha Tu
Stayed 4 nights in Apr 2024
Response from Ramy on 1 May 2024
Dear Ngoc,Thank you for choosing to stay with us and for sharing your wonderful experience. We're delighted to hear that our front desk staff was able to accommodate your early check-in request, especially considering your toddler's restlessness after the flight.Ensuring a smooth and comfortable experience for our guests, especially those traveling with little ones, is our priority, and we're thrilled that we could assist you in this regard. We're also pleased to hear that our staff's friendliness left a positive impression on you.We truly appreciate your kind words and your decision to return. It would be our pleasure to welcome you back for another enjoyable stay in the future.Warm regards,Ramy Agaiby,general Manager
6/10 Okay
Tim
Business traveller
18 Apr 2024
Liked: Staff & service
This property is nice but it he facilitates are worn and dated. The gym is in desperate need of update.
Tim
Stayed 3 nights in Apr 2024
Response from Ramy on 1 May 2024
Dear Tim,Thank you for choosing to stay with us and for sharing your feedback regarding your recent experience. We appreciate your kind words about our property and want to extend our apologies for any inconvenience caused by the worn and dated facilities, particularly the gym.We understand the importance of maintaining modern and up-to-date facilities for our guests' comfort and convenience. Rest assured, your feedback has been shared with the relevant teams, and we will work diligently to address these areas for improvement.We value your input, as it helps us identify areas where we can enhance our guests' experiences. If there's anything else you would like to share or if there's anything we can do to make your next stay more enjoyable, please don't hesitate to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Ramy Agaiby,General Manager
Hotel is 10 minutes ride from
Airport. I could hear other room flushing toilet from inside room. Maybe that’s just my room?
Edwin
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Dear Edwin,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance from neighboring rooms. We'll certainly look into this matter to ensure it's addressed promptly. We appreciate your feedback and hope to have the opportunity to provide you with a more peaceful stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager
Dear Krystyna,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and we're glad to see that you had a positive experience overall.If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. Your satisfaction is our priority, and we're committed to providing you with the best possible experience during your time with us.We look forward to welcoming you back for another great stay in the future.Warm regards,Ramy Agaiby,General Manager
Dear Beverly,We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words, and we hope to welcome you back again soon for another wonderful experience. Regards,Ramy Agaiby, General Manager
Dear Jay,Thank you for your 4-star rating! We're glad you enjoyed your stay with us. If there's anything we can improve on to earn that extra star next time, please let us know. We appreciate your feedback and hope to see you again soon!Regards,Ramy Agaiby,General Manager
10/10 Excellent
Mike
16 Apr 2024
Liked: Property conditions & facilities
Nice
Mike
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Dear Mike,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager
Dear Dahir,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager
Great hotel!! Very quiet, nice staff, good pool and the deepest hot tub I’ve ever been in!
Really nice having Moxies attached to the hotel for a delicious dinner.
I got the $8.00 breakfast box which was perfect for the morning.
Overall we really enjoyed our stay!
Barbara
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Dear BarbaraWe're thrilled to hear that you had a great experience during your stay with us! It's wonderful to know that you found our hotel quiet, our staff nice, and our amenities such as the pool and hot tub enjoyable. We're also glad you had a delicious dinner at Moxies and found the breakfast box to be a perfect start to your day. Your kind words mean a lot to us, and we appreciate you choosing to stay with us. We can't wait to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please let us know. Regards,Ramy Agaiby,General Manager
10/10 Excellent
MM Sanduni
Travelled with partner
15 Apr 2024
Liked: Amenities
*
MM Sanduni
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Dear MM Sanduni,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager
10/10 Excellent
Aviva
15 Apr 2024
Liked: Amenities
Nice to have a fridge and microwave in the room, and grocery store and restaurants in walking distance. Did not like the old carpets, felt dirty although they must be clean.
Aviva
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Dear Aviva,We're glad to hear that you found the amenities in your room convenient and enjoyed the nearby amenities such as the grocery store and restaurants. However, we apologize if the condition of the carpets didn't meet your expectations. Your feedback is valuable to us, and we'll certainly look into addressing this issue to ensure a more comfortable and enjoyable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager
Staff was very friendly and helpful, and the rooms were clean
Kody
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Dear Kody,We're thrilled to hear that you found our staff friendly and helpful, and that you appreciated the cleanliness of our rooms during your stay. Providing exceptional service and a comfortable environment are top priorities for us, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please let us know.Regards,Ramy Agaiby,general Manager
Dear Jingya,We're glad to hear that you found our shuttle bus service convenient during your stay. Providing convenient transportation options for our guests is important to us, and we're delighted that you had a positive experience with it. Thank you for sharing your feedback, and we look forward to welcoming you back for another great stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager
We arrived after midnight after we missed a flight connection at the airport. The employee at the front desk was super friendly and helpful despite the late hour and made sure we had seats booked on the shuttle back to the airport early the next morning.
Sylvia
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Hi Sylvia,We're sorry to hear about your missed flight connection, but we're glad that our staff could make your late arrival as smooth as possible. Providing excellent service, especially during unexpected situations, is something we take pride in. We're pleased to hear that our front desk employee was super friendly and helpful in assisting you with shuttle arrangements for the next morning. Your comfort and convenience are always our top priority, and we appreciate you taking the time to share your positive experience. We hope to have the opportunity to welcome you back under better circumstances in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager
Dear Jeremy,Thank you for your 5-star rating! We're delighted to know that you had an excellent experience with us. Looking forward to welcoming you back soon!Regards,Ramy Agaiby,General Manager
Dear Debra,We're thrilled to hear that you found our beds and pillows to be exceptionally comfortable during your stay! Providing a restful and rejuvenating experience for our guests is one of our top priorities, and we're delighted that we could meet your expectations in this regard. Your kind words mean a lot to us, and we look forward to welcoming you back for another cozy stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager
10/10 Excellent
James
Travelled with family
14 Apr 2024
Liked: Cleanliness, staff & service
Staff was great. Noticed hallways weren’t clean. HVAC controls did not work in our room.
James
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Dear James,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be great during your stay. However, we apologize for the inconvenience caused by the cleanliness of the hallways and the HVAC controls not working in your room. Your comments have been noted, and we'll address these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,Ramy Agaiby,General Manager
Dear Jesus,We're delighted to hear that you found our free airport shuttle service convenient during your stay! Providing seamless transportation options for our guests is important to us, and we're pleased that you had a positive experience with it. Your comfort and convenience are always our top priorities, and we appreciate you highlighting this aspect of your stay. We hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Regards,Ramy Agaiby,General Manager
6/10 Okay
Scott
13 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Scott
Stayed 1 night in Apr 2024
Response from Ramy on 19 Apr 2024
Dear Scott,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If there's anything specific you believe we can improve upon, please feel free to share. We value your input and aim to continuously enhance our guests' experiences.Regards,Ramy Agaiby,General Manager