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Reviews of Hi Valley Motor Inn

2.5 out of 5
Hi Valley Motor Inn
4001 Highway Street, Valleyview, AB

Reviews

6.0
Rating 10 - Excellent. 11 out of 76 reviews" "
Rating 8 - Good. 19 out of 76 reviews" "
Rating 6 - Okay. 18 out of 76 reviews" "
Rating 4 - Poor. 8 out of 76 reviews" "
Rating 2 - Terrible. 20 out of 76 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ron, Bonnyville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the second time I’ve stayed here it’s good value
Stayed 1 night in Apr 2024
Response from Tammy on 6 Apr 2024
Thanks Ron! We are happy to have you back!

2/10 Terrible

Galin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
That I was able to sleep
Stayed 1 night in Jan 2024

8/10 Good

Gerald

Liked: Staff & service
Stayed 6 nights in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay
Stayed 1 night in Sep 2023
Response from Tammy on 1 Oct 2023
Thanks Joanne

4/10 Poor

chris

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unfriendly front desk lady , bloody hand print on lampshade , property supposedly renovated not sure when.
Stayed 1 night in Sep 2023
Response from Tammy on 15 Sep 2023
Hi Chris. My apologies for the issues you had with your stay with us. I was not here yesterday, as it was my day off, but I can assure you that someone will speak with the staff member in this regard. As for the bloody handprint on the lampshade, I went and checked it for myself, and although i am not sure that it is actually blood -- it is more likely to have been caused by oil. We have a lot of guests from the oil field, staying here on a regular basis. However, be that as it may, I have replaced the lampshade with a brand new one. Thank you for bringing this to our attention.

2/10 Terrible

Brad

Stayed 1 night in Aug 2023

6/10 Okay

Shelly

Stayed 1 night in Aug 2023

4/10 Poor

Randall

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Place needs repairs and it is rather run-down
Stayed 1 night in Aug 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As we approached through the huge potholes in the pavement and saw the tall weeds everywhere, glanced at the building and saw that some pieces of siding had fallen off of the building, realizing this property was misrepresented on the ad on Expedia. I went into the lobby and noticed a disgusting dank smell, rang the bell to get attention of a clerk who eventually came over and I explained that we would not be staying as even the windows in the entrance were disgusting and filthy dirty as was the entrance to the lobby. Admittedly I did not view the room but with the property being as run down on the exterior and the smell in the lobby, there seemed to me no need. I was assured by the clerk that a full refund would be forthcoming. I went outside and he saw I took some pictures and he meekly objected and I responded that I needed proof to provide to Visa in case the credit was not forthcoming. DO NOT stay at this property as the pictures on Expedia are not representative of what you think you are getting.
Stayed 1 night in Aug 2023

6/10 Okay

Ken

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s start with the things I did like, because it’s a shorter list. The bed was comfortable, some sheets were marked however. It does have a big fridge/freezer, microwave and TV. The bad things; stain on the only big string chair. No plugs in the bathroom. The outlets were very few in the room. The outlet behind the bed had no cover on it and the gap around the receptacle was big enough to put your finger. Reserved through Expedia and when I got there they gave me a higher price. I told them this is what I booked and showed her on my phone, so she agreed to the price. Her boss came in and he was ticked, he said “ the rate it too low and he has told Expedia before. The lady said she had already rung us in for the lower price. He said no that’s fine, I am just talking about future guests. This was an inappropriate thing to be arguing about in front of a customer. The view out our window was terrible, wires hanging off the roof, grass never cut all year, doors laying in grass or old faded deck, ladders up to roof etc. if I could add photos I would. I know that we won’t ever stay here again no matter how low the price is. I better check out and turn in the plastic door key card (with the room number written on it with a marker, so if you loose your key and a stranger finds it, they’ll have a place to stay. The towels and wash rags (from the 80s) were very worn , not even one bath towel. We should have know by the outdoor appearance, the rundown entrance and soiled hall carpets
Stayed 1 night in Jul 2023

4/10 Poor

Denise

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stained carpets, garbage in the hallways. Water stains and swollen wood in the bathroom. Grass had bot been mowed this year
Stayed 1 night in Jun 2023

2/10 Terrible

Stephonie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worst hotel I have stayed in :( Ladies at the front were nice and helpful. Bed felt like an old sponge, the carpets in the hallways were wet and stained. The bathroom had lots of water damage. The floor under my bed wasn't clean but I only noticed it when I was looking for bugs. Thankfully I didn't see any but didn't sleep under the blankets. Loud crash from the owners suite around 1am woke me up and couldn't get back to sleep. Won't be back
Stayed 1 night in May 2023

10/10 Excellent

Luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Frenesi Anne

Stayed 1 night in Feb 2023
Response from Front Desk on 27 Feb 2023
Thanks!

2/10 Terrible

Bruce

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Robin

Liked: Staff & service, amenities
Stayed 1 night in Sep 2022

2/10 Terrible

Joe

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness was questionable at best. Insects roaming around and musty smell.
Stayed 1 night in Sep 2022

8/10 Good

Mike

Stayed 1 night in Aug 2022

10/10 Excellent

Velma

Stayed 1 night in May 2022
Response from Tammy on 19 May 2022
Thanks so much!

8/10 Good

Oscar

Stayed 1 night in May 2022

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities
It was a god rate for a good property
Stayed 1 night in Feb 2022

10/10 Excellent

Cheyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Virendra

Stayed 1 night in Feb 2022

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to outside parking has no sweep so the 1.25” gap at bottom lets the winter in. The breaker for the two electrical oitlets of the room kept turning off. In the 5 days food dropped in hallway on the floor showed no cleaning ever done. I watched staff step over it. The parking lot never cleaned of snow. Vehicles getting stuck.
Stayed 7 nights in Jan 2022

2/10 Terrible

Dwayne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Found an old sock in the bed. Hair in the bathtub. Greasy fingerprints on the light switches. Was not impressed.
Stayed 1 night in Jan 2022
Response from Front Desk on 12 Jan 2022
Apologies for the shape of the room. However, if you would have informed the Front Desk staff at the time, they would have been happy to have you move to a different room.

8/10 Good

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough.
Stayed 1 night in Dec 2021

6/10 Okay

Avis

Liked: Staff & service
Disliked: Property conditions & facilities
Staff I dealt with were friendly and courteous. The room was recently renovated - carpet removed and laminate installed, freshly painted and clean. Bathroom is old but functional and clean. Bed was very comfortable and I slept well. Very quiet where my room was. Heater/air conditioner worked well but did blow on the bed which I rectified by moving the bed. Fridge worked fine. TV didn’t work but was quickly fixed when I mentioned it. The property is old and could use a facelift at the entrance. I felt it was value received for what I paid.
Stayed 7 nights in Sep 2021
Response from ssing ssing on 6 Oct 2021
We are grateful to your satisfaction. Even if we cannot afford to provide good condition of environment. We will progress our service and facility to fulfill customer's needs. Thank you for your thoughtful interesting once more.

8/10 Good

Mike

Stayed 1 night in Sep 2021

6/10 Okay

daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bedspread. Difficulty getting into the room due to no staff available.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope Nope Nope!
Checked into 1st room (after being charged more than quoted), which was relatively clean, only to be moved to another room 5 minutes later because apparently the TV didn't work. Second room was not clean; beds were made but toilet/sink/tub were not even wiped down, and the tub drain was so full pf hair you showered in standing water. There was dirty linen and dustbunnies under beds, the second bed had a severly broken boxspring. The internet only worked about 10% of the time. Most concerning was that the main lobby doors which were locked from the inside whenever the desk clerk was away (front desk hours are from 4:30 PM to ???) so you could not exit or enter through the front door. None of the doors have keycard access. The only other exit door was a back one, which locked behind you unless you propped it open with a stick (with 3 sxrews sticking oit of it) left conveniently on the ground outside. This door also has a latch installed so it could potentially be padlocked from the outside!!!
Stayed 7 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Was just ok
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
It was easy to find off the higjway. Bland and inviting inside. Hard to know what the main lobby was.
Stayed 1 night in Aug 2021

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. Great price.
Stayed 1 night in Jul 2021
Response from Tammy on 15 Jul 2021
Thanks Colin

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The owners were very polite and helpful with making sure myself and my daughters stay was enjoyable
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
No Hot water as well as room heater was not functioning.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place to stay,lobby doors locked at night,no way in or out of main doors. Went out of room at 7 am to start vehicle and then card would not open door. Took till 1:30 pm to find someone to let me in so I could get luggage. No apologies,nothing!! Heat turned off in room on arrival,it was -25,room so cold I had to sleep with clothes and coat on. By morning it had finally warmed to about 18 in room. No one would answer the phone,left messages,no response!
Stayed 1 night in Feb 2021

8/10 Good

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Jody

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
Big banner on outside of building that states "Newly Renovated". It's not. When I checked in the desk clerk told me he was going to upgrade my room to a double which Idid not require as I was alone. I parked outside my room and used the outside door to go in. Upon opening the very narrow door I immediately walked into one of the beds. The was no light switch located anywhere near the door and it was dark out when I checked in. I had to use a flashlight to navigate my way through the room to the other entry where the main light switch was located. The room had not been updated in probably 15 years. The beds were made and the towels were clean but the rest of the room was disgusting. The cleanliness of the room was appalling especially when you consider we are in the midst of a pandemic. There were spills on the floor, the tv remotes were covered in some sort of residue, dead bugs and dirt wherever I looked. The floor was very cold and the heater didn't shut off once.
Stayed 1 night in Dec 2020

6/10 Okay

Adam

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2020

6/10 Okay

Wendy

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled old beds and furniture in hallways Bathtub had disgusting dirty ring in it. it hadn’t been washed in a long time Place was in rough shape Wouldn’t stay again Front counter staff was the only thing that was ok
Stayed 1 night in Oct 2019

8/10 Good

Dennis, Lethbridge

Travelled with family
Liked: Cleanliness, staff & service
It had a fridge, microwave, and coffee maker. They changed our towels every day even though we were staying longer.
Stayed 5 nights in Sep 2019

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities, room comfort
awesome
this is a good place to be
Stayed 1 night in Sep 2019

2/10 Terrible

kel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst place ever to stay at ! Run down dive , stained carpets , room smelled so bad I left after the first night . I paid for 2 . Cleaning staff just thru the covers on the bed. Didnt even empty garbage. I am not sure if I will even use hotels .com again.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The main floor appears to have flooded recently. We were in room 105 and the rugs were still wet and there is damage, dirt, and mold along the base boards. The paint was partly pealed off the tub and the bathroom door was too swelled to shut. There was no exhaust fan in the bathroom and the windows don't open, so you can's air it out or dry it out if you tried. It's too bad because the place has potential to be nice, but it needs a great deal of work.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and tidy. The room had everything you need including a mini fridge.
Stayed 1 night in Jul 2019

4/10 Poor

Herb

Disliked: Staff & service, property conditions & facilities
good thing it was cheap
the room was large and clean but the rest of the hotel was stuck in the 50's not in a nice way... the outside of the hotel needs a complete upgrade, restaurant is closed, bar is closed...
Stayed 1 night in Jun 2019