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"Such a nice aesthetic good location and very clean beautiful rooms."

"Breakfast buffet wasn’t great as food ran out and took a while to refill. Staff was great overall. Rooms was clean and large but AC wasn’t cooling enough. Great location and valet was amazing yet expensive. Great hotel to stay at just couple of tweaks here and there"

"I enjoy the space. And maintenance can be better."

"The location was perfect. It's a clean hotel. You have to add breakfast to your reservation; otherwise, you can't request it. Breakfast isn't a buffet; they give you a few options. The room has a refrigerator. The problem was that they charged me $500, claiming they detected smoke in the room. Nobody smoked in the room. I called for over two weeks to dispute the charge. They answered a month later, saying they would contact me, but nobody did. Be careful!"

"air conditioner"

"Great location and friendly staff. However, the housekeeping never cleaned our room, they just emptied the trash in the very small trash cans and put clean towels in the room. We had to bring down additional trash to keep our room clean. Used towels were also not picked up. We were at the sight for almost a week, so this should have been done."

"Unfortunately, this was one of the most disappointing hotel stays we’ve had. We booked two rooms, but from the moment we arrived there were constant issues: one room was missing the advertised sofa bed, there was no complimentary water despite being told it would be provided, no slippers, an empty shower gel dispenser, a broken bedside lamp, a wardrobe door that wouldn’t close properly, and one of the showers wasn’t working. When I reported the shower, I was told nobody was available to fix it...

"Good"

"Clean room. Love the flooring - no carpets! Staff very helpful. Even able to leave our luggage for several hours after checking out."

"Great property and great rooms - terrible service!"

"After check-in it took 20 minutes to access one of three elevators,upon entry to room it had a foul odor,food was left in the small fridge/cooler which was off,we were gagging from the smell. After several calls to a rude associate we finally git a new room.The rooms walls are paper thin could hear normal conversations of people next door, hallway was echo noisy. Will NOT stay here again!!!"

"Excellent"

"Wonderful hotel with very nice staff, easy check in and check out, clean, large room that lacked for nothing except a fridge. I love the location on the upper west side, near to the natural history museum and Central Park. Nice Matin offers nice meals throughout the day with a hotel discount. The price is half what the same room would be on the east side. They do not have valet parking but the parking lot they recommend gives a big discount if you are staying at the Lucerne. "

"Rooms were small but clean and well maintained. Out of 3 lifts, 2 were really small but not the end of the world. Location is prime and I love my stay. I would recommend this hotel."

"Enjoyed the stay. Good location. Staff was nice and friendly. Gym was okay."

"Great experience 🌟"

"Like the bathroom simple yet modern design"