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Reviews of Arakur Ushuaia Resort & Spa

5 out of 5
Arakur Ushuaia Resort & Spa
Cerro Alarkén 1, Heroes de Malvinas 2617, Ushuaia, Tierra del Fuego

Reviews

9.6

Exceptional

Rating 10 - Excellent. 428 out of 522 reviews" "
Rating 8 - Good. 59 out of 522 reviews" "
Rating 6 - Okay. 20 out of 522 reviews" "
Rating 4 - Poor. 4 out of 522 reviews" "
Rating 2 - Terrible. 11 out of 522 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle Jennifer Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel that sits atop the mountain overlooking all of ushaia. It has a 360 view from mountains to sea. Very relaxing environment. The staff went above and beyond. They were very accomodating, they made my stay definitely an experience worth remembering
Stayed 2 nights in Apr 2024

8/10 Good

david

Travelled with family
Amazing pool area Friendly staff Unfriendly tech
Stayed 3 nights in Mar 2024
Response from Andres Davidson | Reservation Manager on 12 Apr 2024
Hello David, good morning, thank you for taking a few minutes and leaving us your feelings about your experience at the Arakur Hotel.

10/10 Excellent

EUN KYUNG CINDY, Ridgewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Mar 2024
Response from Andres on 27 Mar 2024
Hi! Thank you for taking the time to share your experience with us, I hope you can return soon

10/10 Excellent

joyce metzger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa
Stayed 2 nights in Mar 2024
Response from Andres on 27 Mar 2024
hola Joyce, Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, ojalá puedas regresar pronto.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property and great service. Beautiful rooms. Food was fine, nothing special.
Stayed 2 nights in Feb 2024
Response from Andres Davidson | Reservation Manager on 18 Apr 2024
Hi Alexander. Thank you for taking the time to share your experience with us, I hope you can return soon

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are spectacular and having a spa on site is wonderful, but the staff really makes this place shine - they helped us plan all of our activities and were always available to make recommendations or answer any questions we had.
Stayed 4 nights in Jan 2024

10/10 Excellent

William

Stayed 2 nights in Jan 2024
Response from Andres on 26 Jan 2024
Hi William, Thank you for taking the time to share your experience with us, I hope you can return soon

10/10 Excellent

Philippa

Stayed 2 nights in Jan 2024
Response from Andres on 26 Jan 2024
Hi Phillippa, Thank you for taking the time to share your experience with us, I hope you can return soon

6/10 Okay

Emily

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Amazing location. Poorly managed hotel. Sub-par service and no attention to details makes it not worth the 5 stars title. Our hotel transfer car was 50 minutes late: I asked for tooth paste that did not come until 2 hours later with 3 separate staff members bringing it to me; service at the lobby bar was horrible and staff were incredibly inattentive; the concierge did not seem invested and did quite little in showing us activities. We had a good time and surrounding areas is beautiful and hope the management can step up their game.
Stayed 3 nights in Dec 2023
Response from Andres on 12 Jan 2024
Hi Emily, We are sorry that you did not have a good experience and we appreciate your return. We take it as an opportunity for improvement and we will be reviewing it internally since our priority is to be able to provide excellent service to our guests and visitors.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream
Best hotel I have ever stayed at. Just a complete beauty and the attention to the guest is unmatched
Stayed 3 nights in Dec 2023
Response from Andres on 12 Jan 2024
Hi! We greatly value your words, our priority is to always provide you with excellent service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Andres on 12 Jan 2024
Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, ojalá puedas regresar pronto.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bed covered in bugs
I encountered a deeply troubling issue that significantly impacted the quality of my experience. Upon arrival in my room, I was dismayed to discover an alarming number of dead insects scattered across the pillows, a sight that was both unsightly and unsanitary. Although the housekeeping staff promptly attended to this issue, their efforts proved to be a temporary solution. Throughout the night, additional insects continued to fall from the room's ventilation system, causing considerable discomfort and disrupting our sleep. This persistent problem not only raised concerns about the hotel's cleanliness but also about the effectiveness of their pest control measures. The experience was far from what one would expect from a establishment of this caliber, and it has left me extremely dissatisfied with my stay.
Stayed 1 night in Dec 2023
Response from JUAN FOGLIA PAEZ | Guest Services Manager on 21 Dec 2023
Good morning dear Nassr,I am contacting you on behalf of Arakur Ushuaia Resort & Spa, we appreciate your time in offering us feedback about your stay with us.We are deeply sorry that your experience was not satisfactory regarding the issues with the insects coming out from the air-vents in your room, as you mentioned in your review.Unfortunately during your stay the external filter suffered serious damage due to weather conditions, there was a severe storm a couple days ago. And as we are inside a nature reserve there are different species of insects near the property. I would like to convey tranquility that there is no health threat because these insects are totally harmless. I apologize for the unpleasant experience that you went through.And we wish this matter is not an impediment for you to choose us one more time, so we can prove that we are capable of delivering an exceptional service.Thank you again for your words, this provides us an opportunity to improve and grow.King regards,

10/10 Excellent

Alejandro, Homestead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel it’s simply amazing. It’s a must if you are in Ushuaia
Stayed 3 nights in Dec 2023
Response from Andres on 21 Dec 2023
Hi Alejandro, We greatly value your words, our priority is to always provide you with excellent service

10/10 Excellent

Adalberto

Stayed 3 nights in Dec 2023
Response from Andres on 21 Dec 2023
Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, ojalá puedas regresar pronto.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andres on 29 Nov 2023
Hi Sean. Thank you for taking the time to share your experience with us, I hope you can return soon

10/10 Excellent

Vladimir, lake tapps

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, hotel, nice pools, hot tubs ouside with nice view,
Stayed 2 nights in Sep 2023
Response from Andres on 11 Oct 2023
Hi VladimirThank you for choosing our hotel to share your experience in Ushuaia, we hope you come back to visit us again.

10/10 Excellent

ruth nancy

Stayed 7 nights in Jul 2023
Response from AD on 28 Aug 2023
Muchas gracias por el reconocimiento Ruth, te esperamos pronto.

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with beautiful views, wonderful staff and amazing amenities!
Stayed 3 nights in Jun 2023

2/10 Terrible

Krishna, Saratoga

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The service was very poor. There was misleading information . The hotel lacks a “human touch”
Stayed 2 nights in Apr 2023

10/10 Excellent

Sarita, Glen Allen

Stayed 2 nights in Apr 2023

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior in every imaginable way. Pool and spa is breath taking. Food was excellent. We had a classical concert on-site. Rooms were large and well appointed
Stayed 3 nights in Mar 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Best views of Ushuaia!
Stayed 1 night in Mar 2023

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location far from city centre. Staff is exceptional
Stayed 1 night in Feb 2023

10/10 Excellent

Adrian

Stayed 3 nights in Jan 2023

6/10 Okay

rahul

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Edwin J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Amazing Ushuaia Resort
The weather was amazing when we arrived and went directly to the hotel. Staff was friendly and helpful with us; entering the hotel you see the most beautiful noon of your life Ushuaia is a magical City and the hotel is in top of a mountain not far from the city. A luxury hotel at its finest. Spotless clean. You can’t leave with out getting into the pool and if you don’t have a swimsuit don’t worry they got you covered it’s an incredible experience.
Endless pool
View from the pool
Inside pool
The views
Stayed 2 nights in Oct 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing pool, the staff was really nice, the breakfast was plentiful and delicious. The hotel is located on top of a mountain with amazing views. The room has electronic blinds and a bathtub. Best hotel views from the pool and spa. We had dinner at the restaurant one night it was good but they sat us after 45 mins from our reservation. I would stay at this hotel again and I would recommend it to anyone going to Ushuaia
Stayed 3 nights in Mar 2022

10/10 Excellent

johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three nights and days to explore the region. This hotel is probably the nicest in Ushuaia. The only downside is that it is located outside of town, about a fifteen minute taxi ride.
Stayed 3 nights in Mar 2022

10/10 Excellent

Krista Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort for a relaxing break. Very far from town but shuttle provided. Pool and spa facilities are great! Staff incredible and kind
Stayed 2 nights in Jan 2022

2/10 Terrible

Christina

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty hotel. Windows mucky, tiles all fallen off pool, toilets of bedroom weren’t flushed upon arrival, we purchased Day excursions and no vouchers were given to us, food really crappy! Front desk was always empty, no staff ever to help. A total scam the hotel!
Stayed 5 nights in Dec 2021

8/10 Good

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury up in the mountains
The hotel is situated beautifully, and truly impressive. The hot tubs are great, and make for a very relaxing evening after any activities. The location of the hotel, however, does throw up some difficulties: the shuttle runs every hour (or less) which is limiting, and - as we were staying over the festive period - we encountered real difficulties getting taxis (to the point where a LOVELY bell boy had to drive us to the airport himself!) The hotel is certainly a nice place to stay, and I imagine if you had a car, or were simply doing organised tours that picked you up and dropped you off, that it would be wonderful, but it's worth considering what type of activities you want to do before you book.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent on all accounts ,
Stayed 1 night in Feb 2020

10/10 Excellent

Kylie

Stayed 1 night in Mar 2020
Response from Andres on 6 Nov 2023
Gracias por la puntuacion!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A MUST stay place in Ushuaia.It has nice room, awesome view and great restaurant.
Stayed 2 nights in Feb 2020
Response from Rodolfo Barrio on 13 Mar 2020
Thank you for taking the time to tell us about your stay at Arakur Ushuaia Resort & Spa. We appreciate your comments regarding your stay at Arakur Ushuaia Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to assist you in the future. Warm regards,

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and spa
We split our stay in Ushuaia between here and staying in town, and Arakur was far better. The views are amazing, the room was comfortable and quiet, and the food in the restaurant really good. We also appreciated being able to have an early breakfast as we had an early-morning excursion. The trails through the forest were also lovely and easy to follow. Would love to stay here again!
Stayed 2 nights in Jan 2020
Response from Rodolfo Barrio on 13 Mar 2020
Thank you for taking the time to tell us about your stay at Arakur Ushuaia Resort & Spa. We appreciate your comments regarding your stay at Arakur Ushuaia Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to assist you in the future. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property. Very modern and luxurious. The rooms are fantastic. The views from the property are amazing. The pools are wonderful, with impressive views of town and the Beagle channel below. The food at the restaurant is very good .
Stayed 3 nights in Jan 2020
Response from Rodolfo Barrio on 13 Mar 2020
Thank you for taking the time to tell us about your stay at Arakur Ushuaia Resort & Spa. We appreciate your comments regarding your stay at Arakur Ushuaia Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to assist you in the future. Warm regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel. Staff are extremely helpful and friendly. Beautiful property.
Stayed 1 night in Feb 2020
Response from Rodolfo Barrio on 13 Mar 2020
Thank you for taking the time to tell us about your stay at Arakur Ushuaia Resort & Spa. We appreciate your comments regarding your stay at Arakur Ushuaia Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to assist you in the future. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Chic and extremely clean plus the food was fantastic as well as having a great wine selection. The bath products were a nice treat. A little far from the airport but the hotel provides transportation into the town and back on a shuttle.
Stayed 2 nights in Nov 2019
Response from Rodolfo Barrio on 13 Mar 2020
Thank you for taking the time to tell us about your stay at Arakur Ushuaia Resort & Spa. We appreciate your comments regarding your stay at Arakur Ushuaia Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to assist you in the future. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Rodolfo Barrio on 13 Mar 2020
¡Muchas gracias por compartir su experiencia! Nos complace que haya disfrutado de los servicios y le agradecemos sus sugerencias de mejora. Esperamos poder recibirlos nuevamente. Saludos,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a delight to be looked after the serving staff at b'fast. They were keen to look after you and always with a smile. Unfortunately the Catering Manager and General Manager were most unhelpful by not providing ANY vegetarian option in the hot buffet as part of the inclusive rate. This is the FIRST hotel we have visited where not one of the following was provided: baked beans, hash browns, spinach or stir-fried vegetables. They have fallen well short of the values expected from management of a member of "The Leading Hotels of the World". Shame
Stayed 2 nights in Dec 2019

2/10 Terrible

Biggles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great building, terrible service. Very high usage rate when the cruise ships are about to leave or have just come back. Checked in after a cruise at 10.15am, was told one of our two rooms would be ready in an hour, finally got into rooms at 4.45pm! Took half an hour to get a coffee at 11am, ordered three lunches but only two turned up. The Fawlty Towers of Tierra del Fuego!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Beautiful views, but loud rooms due to thin walls
This hotel has great views, but that’s about it. The walls were thin and we could hear everyone’s conversations, when they flushed, and when they came and went. They were by all means not even loud. The thin walls really made it seem like were were in communal living rather than an upscale hotel. The breakfast foods were tired and not fresh. It came free with out stay and I wouldn’t recommend paying for it. Front staff was unfriendly and at best, indifferent. We didn’t have a good experience and wouldn’t recommend it.
Stayed 2 nights in Dec 2019

10/10 Excellent

FeeGee, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end boutique feel. Pool and spa was very nice. Room decor modern and contemporary. Would definitely stay here again.
Stayed 1 night in Dec 2019
Response from Rodolfo Barrio on 1 Jan 2020
Thank you for your kind comments! Warm regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Dr Louis P Kruger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. So beautiful with such amazing views of the city. It truly was a relaxing experience and the hotel staff was very friendly. I highly recommend this hotel.
Stayed 4 nights in Nov 2019
Response from Rodolfo Barrio on 13 Dec 2019
Thank you for taking the time to tell us about your stay at Arakur Ushuaia Resort & Spa. We appreciate your comments regarding your stay at Arakur Ushuaia Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to assist you in the future. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was amazing and friendliness of employees made entire visit very relaxing and peaceful
Stayed 1 night in Nov 2019
Response from Rodolfo Barrio on 13 Dec 2019
Thank you for taking the time to tell us about your stay at Arakur Ushuaia Resort & Spa. We appreciate your comments regarding your stay at Arakur Ushuaia Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to assist you in the future. Warm regards,