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"Very friendly and welcoming "

"While the room was cheap it wasn’t very clean the shower was filthy the windows was filthy the vinyl the soap dispensers was very dirty, had a hand towel with the edges all frailed at the ends no light as you come out the room onto the landing I was left a soft brown banana that was left for the breakfast two days in a row and a slight brown apple . The breakfast sandwich was a cold defrosted bacon and sausage sandwich with the date it was frozen or defrosted on it I can’t remember. I’ve stayed...

"Wonderful customer service. I phoned to say that I would be late for final check in (10pm) and Alexandra, the lovely lady on the front desk, made sure I was checked in dignity and made me feel so safe about arriving late. This was my second time visiting The Swan for work trips to Blyton Park track. Couldn’t recommend this B&B enough. Perfect for solo female travellers."

"Through Expedia, I've been able to secure several nice stays for budget prices. This was a different, inferior experience. They tried to make it seem 'economy' .I was annoyed by automatic messages from 'Harry' telling me to text after 2 for a code, when check in started and when I'd arrive by pre-arranged means. I needed to swiftly check in but when I texted a little earlier to ensure my instructions arrived on time, I got an immediate response "19 mins and counting!" Then, when in the adjacent...

"Nice room. Breakfast overpriced with no reduction for continental option - we didn't choose this and went to the local cafe! Dinner was a shambles. Clearly a good chef and helpful and hard-working staff .... but spoilt by lack of management and understaffing."

"Guys we are in the middle of a heat wave I said it’s appresive in the room came back after work the next day still no fan in the room Don’t stay here if there is a heat warning - also didn’t help having the maintenance team scrapping banging under my room after the first night. Would I stay again - yes if there’s air con - staff have been very good."