We sincerely apologize for the disappointing experience you had during your stay. Your feedback is deeply concerning, and we take such matters seriously. We will investigate these issues immediately and take necessary actions to rectify them. Please rest assured that this does not reflect our usual standards, and we appreciate you bringing it to our attention. We hope to have the opportunity to restore your faith in our hotel in the future.

Dear Guest,Thank you for your kind words. Please do visit us again soon. We are also working on improving the toiletry kit based on your feedback.