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"Do not stay here. We found earwigs, spiders, and flies in our room. We were told that we could speak to Expedia and get a refund from a woman named Jabi but when Expedia tries to call hotel, a woman named Stephanie keeps answering and saying that they don’t give refunds. The shower was gross (it had mildew in it) and did not drain so I was standing dirty water when I’m trying to shower. The sheets and towels were dirty. Wish I would’ve seen the negative reviews before I booked… advertised as a...

"We had a great stay overall. Everything was very clean, and the staff was incredibly friendly and welcoming. The room was comfortable, and we really appreciated the excellent service. The only constructive feedback I’d like to share is about the toiletries. The soap and shampoo provided were very low quality and came in very small amounts. Unfortunately, they caused some skin irritation for me. Considering the price of the hotel, I think it would be worth investing in better-quality toiletries....

"Bottom bedsheets not fitted & bunched up at night. Tub had a very high srepover. No microwave in the room. No overhead lights in the room."

"Great staff and an easy location for accessing many different travel entertainment options"

"The hotel was very clean and the staff was super friendly and helpful!"

"Parking was easy. The grounds and room were clean. It was 5 minutes away from the Jamesport Triathlon."

"My five-year-old and I arrived at the hotel around 6 PM. The hotel's location in Flanders/Riverhead offers convenient access to both Main Street (East and West) and the Riverside Walkway. While these are attractive features, it is important to note that the immediate vicinity remains somewhat questionable, situated between the Aquarium and the Train Station.(As close to Fun as the Danger...) As life long Southold residents we knew its past but we anticipated that the hotel's quality would...

"I liked the grounds and cottages. However, the AC was very loud and the room had large ants."

"PROPERTY WAS CLEAN WITH EXCELLENT CARE FOR COTTAGE POOL AND GROUNDS"

"Property was new and excellently maintained. Confusing check-in for less computer savvy seniors. No parking a big bummer. Excellent downtown location. We would recommend with these considerations."

"The sheets on one of the queen-sized beds were dirty. I was given new ones to use. We lost poor during a storm a few times during one of the nights that we stayed there."

"Very bad experience. We left the hotel since the bed was terrible. We escalated to onsite manager and she acknowledged the bed condition and mentioned they had ordered new matrices. However, we had to drive back to NYC since it was not possible to sleep at all. We escalated to Expedia and requested a full refund. There was also an issue with temperature - room was extremely cold and manager suggested to provide us with a heater. However, we didn’t take this option and drove back home. We...

"Clean room Friendly staff"

"The staff at check in and check out were helpful and friendly. The suite was beautiful and felt like home. Also the entire room was extremely clean. The bed sheets were so soft! Most hotels they are like sand paper. Wish I traveled to this area more so I could stay there again. Wonderful experience."

"The best experience I had with my family!"

"Danielle at the front desk was the best"