"Had a great stay at The Langham Hong Kong. The room, service, and overall experience were excellent, and everything met expectations. Staff friendly and helpful!
The only issue was with the billing/security deposit process. The hotel charged the deposit to my card and then refunded it after checkout, which resulted in a foreign exchange rate difference and an unnecessary cost. It would have been better to use a pre-authorization hold instead of processing an actual charge and refund. Aside from...
"Had a great stay at The Langham Hong Kong. The room, service, and overall experience were excellent, and everything met expectations. Staff friendly and helpful!
The only issue was with the billing/security deposit process. The hotel charged the deposit to my card and then refunded it after checkout, which resulted in a foreign exchange rate difference and an unnecessary cost. It would have been better to use a pre-authorization hold instead of processing an actual charge and refund. Aside from...
Daryln Sophonpanich