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"In one word: amazing!. We booked two nights at Ozen Resort in October. I was a bit anxious when driving there because the accommodation is fairly new and there were limited info online and was not really sure what to expect. I could not have been more positively surprised. The resort is in an incredible location 20 mins from Paro (great paved road to get there), with sweeping views of the mountains and super quiet. There are 12 villas, we were upgraded to a 3 floors one which was insanely large,...

"I am from the US. This is my first time here. Excellent customer service. Especially the welcoming culture is very friendly. Made me feel very welcome. Every welcoming staff I encountered was well trained. Well trained staff."

"New hotel with excellent interiors. Rustic but luxurious decor. Very comfortable with modern technology. I was treated very well by all the staff! Very reasonably priced. I would stay there again. "

"Delicious food, friendly staff, comfortable rooms. This has the whole package. Had loads of fun staying here. Had some problems with the bill payment but the staff went the extra mile to help me through the process. The owner is a fantastic man. My go-to place for whenever I return to Thimphu for sure!"

"Most staff are teenager and young adult sillyhearts. They have no initiative. This property does not provide tour guides nor get you connected with one. Constant bathroom leaks and backfiring showerhead during my stay. Water flying all over the bathroom at any time! The take hours to reply by Whatsapp or room phone. You will not get your food for at least an hour. Literally caught staff hanging up the staff phone and dancing for social media. There's nothing around this property. Would be better...

"A unique setting in the mountains with wonderful views. The deluxe rooms offered a lot of privacy. Excellent service. Since the resort is out of town, the best place for dinners is at their expensive hotel restaurant."

"Service and staff"