The property is a great location. The rooms are comfortable. The low point was that room was not as clean as it could be. My teenager found nicotine patches and food crumbs in the couch/day bed where she was sleeping on the night we stayed. For a Marriot property, I expect a clean room including the edges of the carpet/corners/couches.
Heidi
เข้าพัก 1 คืน, พฤษภาคม 2024
6/10 พอใช้
KJ
14 พ.ค. 2024
Hotel has been slowly getting tired due to poor janitorial management and maintenance
Just a fantastic place to stay in Truckee. The General Manager Spring Untalan was very much involved in being sure that everything worked out great! My recommendation would be to stay at the Sprinhill Suites Truckee California.
The management is just superb. Very friendly and helpful. Housekeeping was equally friendly and accommodating... as were the front desk staff both at check in with parking recommendations as well as a late check out. Just outstanding and I've been recommending the Truckee Springhill suites to many people interested in visiting. Thanks!!
Ove stayed in plenty of nice hotels and the rooms here are really nice. Job well done, cheap material and furniture was not used. They spent the extra $$ making this place nice, and the breakfast thats included was well done.
Loved the hot tub on a cold snowy night and nice spacious rooms! Friendly staff. The parking should be included though, or they should build it into the price, it was kind of insulting to be asked for another $10 after paying a lot for the room. But all in all a nice stay on a business trip.
Jane
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
2/10 แย่มาก
April
24 ก.พ. 2024
April
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
I was disappointed to see that we didn't meet your expectations. I was unable to find a reservation with your name on it to look further into what may have happened. I do hope that you'll give us another opportunity to host your stay another time.
I cannot say enough great things about the ladies at the front desk. They were over the top helpful and accommodating.
Thank you all for making a stressful day so much easier .
sarah
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
We're so glad to hear this! Wee look forward to your next stay!
Clean, updated, great stay in Truckee. Rooms felt very clean and the beds were comfortable. Hotel was very dog friendly. Plenty of surrounding grass for our dog to roam around. 20 minute drive from palisades mountain. Would definitely stay here again if in the Truckee area!
Thomas
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
Thank you so much for the positive feedback! We hope to see you again next time. Your dog will love it here in the summer too!
The shower door allowed water leaks to puddle outside the shower. Even though the room was clean, modern and organized, the distribution was not very functional, for the capacity of the room the toilet and shower should have been separate from the washbasin and the TV may have been better placed
Felipe
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
Thank you for staying with us. We appreciate the honest and detailed feedback. We hope you had a nice time and choose to stay with us again in the future!
Thank you for the opportunity to host you. We hope to see you again!
6/10 พอใช้
Nancy
15 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
The staff are very nice. My allegedly clean room had dog hair all over the couch, which stuffed up my nose. They moved me to a room that absolutely stinks of cleaning products and is even worse for my allergies. I think they really mean well, but not sure I would stay here again. I shouldn't have to make a run for allergy medicine.
Nancy
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
Thank you for the feedback on housekeeping. We do our best to accommodate when something isn't right. Thank you for staying with us.
10/10 ดีเลิศ
Jackson
15 ม.ค. 2024
Jackson
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
Thank you for staying with us!
6/10 พอใช้
Kaisha
14 ม.ค. 2024
Kaisha
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
Thank you for visiting Truckee. We hope to have the opportunity another time to host your trip!
Perfect stop for our snowboarding weekend at northstar! My girls loved the rooms, clean and very nice, especially for the price. I loved the fact the rooms came with a Bible and a Book of Mormon! Excellent stay.
Timothy
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
We're so glad you had a great visit. We hope to see you again another time!
Buena ubicación, el hotel está en buen estado, el problema es que con el pretexto del COVID solo hacen la habitación cada tercer día y eso si los presionas si no no la hacen, la realidad es que no tienen personal, fuera de ese detalle lo demás bien ✅
CARLA L
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Cari วันที่ 25 ก.พ. 2024
Thank you for the feedback. The housekeeping standard for Springhill Suites is every other day, not a COVID protocol. We're more than happy to schedule housekeeping more often when requested in advance. We hope to see you next time!