2/10
This the worst hotel we have stayed in that we have booked through Hotels.com. We booked for 5 nights and checked out after 1. We must thank hotels.com for sorting that out for us. They dealt with our complaints very professionally.
We booked the biggest the room in the hotel. Was meant to be 55 square metres. Would be lucky if it was 35. the room hadn’t been cleaned. The glasses still had water in them. The shower only had trickle of water and that was cold. The plug in the sink had a hole in the middle of it so couldn’t hold any water. The wifi didn’t work but that was fixed after about 2 hours and continual nagging. The staff in this hotel are rude, arrogant and in the wrong industry. Much of the hotel is in disrepair. Couldn’t wait to leave! This was the 6th hotel we had stayed in 2 weeks in Sri Lanka, the most expensive and the worst !
The descriptions & reviews of this hotel bear no resemblance to the reality.
Gordon
เข้าพัก 5 คืน, สิงหาคม 2018