Standard Room, 2 Double Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, individually furnished
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Reviews of Best Western Plus Columbia River Hotel

3 out of 5
Best Western Plus Columbia River Hotel
1001 Rossland Ave, Trail, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 470 reviews" "
Rating 8 - Good. 175 out of 470 reviews" "
Rating 6 - Okay. 46 out of 470 reviews" "
Rating 4 - Poor. 12 out of 470 reviews" "
Rating 2 - Terrible. 11 out of 470 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room for the price
Stayed 1 night in May 2024

10/10 Excellent

Alfred, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable, and the bathroom was excellent. However, the shower lacked a grab bar - important for us old folks. And the "grab and go" breakfast was minimal, compared with full breakfast competitors. A room on the river side should be quieter.
Stayed 3 nights in May 2024

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very friendly and accommodating
Stayed 1 night in May 2024
Response from Guest Services Manager on 9 May 2024
Hi Richard,Thank you for your review.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Oskar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I except more for this kind of hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property, clean rooms and building. Very nice steak house in the hotel. Convenient location . Some traffic noise because of the the very close proximity to the hywy. Slept great regardless. All good
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 29 Apr 2024
Hi Paul,Thank you for your review.We are so pleased to hear you enjoyed your stay and the food in our steak house.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of town amenities. Very polite staff
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on 23 Apr 2024
Hi Matthew,Thank you for your review.We are happy to hear you enjoyed your stay with us and found the location to be convenient and our staff to be friendly.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Was an excellent stay. Bed was comfy. But the restaurant was closed.
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 10 Apr 2024
Hi Ryan,Thank you for your review.We are so plesed you had a great stay with us.I hope we can welcome you back on a day our restaurant is open.Thank you and warmest regards.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and knowledgeable.. room clean and bed comfortable. The gym is really nice, too! I’ll stay again!
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 8 Apr 2024
Hi Robin,Thank you for your review.We are so pelased you enjoyed your stay with us.I hope we can welcome you back again soon.Wamrest regards.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 2 Apr 2024
Hi John,Thank you for your review.We are pleased to hear your enjoyed your stay.I hope we can welcome you back again soon.Warmest regards.-Guest Services Manager-

8/10 Good

Bruce

Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 23 Apr 2024
Hi Bruce,Thank you for your review.We are so pleased you enjoyed your stay with us.I hope we can welcome you back again in the near future.Warmest regards.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable beds. Staff extremely helpful.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 20 Mar 2024
Hi Ashley,Thank you for your reivew.We are delighted to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Darcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and room was clean
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 11 Mar 2024
Hi Darcel,Thank you for your reivew.We are pleased to hear you enjoyed your stay with us and found our staff to friendly and the rooms to be clean.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little tough as well as getting out of property to highway
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 11 Mar 2024
Hi Paul,Thank you for your review.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Kathy

Stayed 1 night in Feb 2024
Response from Guest Services Manager on 2 Apr 2024
Hi Kathy,Thank you for your review.We are pleased to hear your enjoyed your stay.I hope we can welcome you back again soon.Warmest regards.-Guest Services Manager-

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
King rooms very decent size, clean, with a working desk. Bathrooms a tad tight. Otherwise, two thumbs up.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 9 Feb 2024
Hi David,Thank you for your review.We are so pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Dustin

Stayed 1 night in Feb 2024
Response from Adrian Heink on 12 Feb 2024
Hi Dustin,Thank you for your review.We are so pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services Manager on 6 Feb 2024
Hi Alan,Thank you for your review.We are pleased to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable rooms
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 22 Jan 2024
Hi,Thank you for your review.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and helpfull
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 11 Jan 2024
Hi John,Thank you for you review.We are pleased to hear you enjoyed your stay with us.Thank you for the comments about our staff I will make sure to pass this along to themWe hope to welcome you back again soon.Warmest regards.

10/10 Excellent

peter

Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 25 Dec 2023
Hi Peter,Thank you for your review.We are pleased to see you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

6/10 Okay

Bradley

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Very busy and noisy area on edge of highway coming into town. Noisy trucks and engine brakes. No restaurant for breakfast or dinner, we werent made aware that restaurant is closed Sundays & Mondays , until we checked in. Would have stayed elsewhere has we known.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 8 Dec 2023
Hi Bradley,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Warmest regards.

10/10 Excellent

Don

Great service
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 8 Dec 2023
Hi Don,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

E

Stayed 1 night in Nov 2023
Response from Guest Services Manager on 25 Dec 2023
Hi,Thank you for your review.We are pleased to see you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Martha, Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable bed, quiet and extremely friendly and helpful staff and servers in the cafeteria. Christie was kind enough to lend me her sweater when she noticed I was cold. Very kind and thoughtful of her. All in all a very nice stay.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 23 Nov 2023
Hi Martha,Thank you for your review.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Dustin

Stayed 1 night in Nov 2023
Response from Guest Services Manager on 13 Nov 2023
Hi Dustin,Thank you for your review.We are happy to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from Guest Services Manager on 30 Oct 2023
Hi Kevin,Thank you for your review.We are happy to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Typical Best Western
I chose this hotel as a last minute option as a snowstorm was coming into Banff, where my previous accommodations were. As far as the property itself goes, it’s a no frills location and your typical Best Western. It was nothing fancy, but it was overall fairly clean if not impeccably so. It is a bit dated looking on the inside. The beds were comfortable enough, but nothing to write home about. Staff were very friendly and helpful. They did provide apples, granola bars, and water at breakfast time. There’s a liquor store attached to this hotel which I found sort of off, and didn’t remember being in the posting when I booked it. It was located on the basement/ground floor of the property. There’s a factory on the other side of this large hill that’s beside the hotel, but we weren’t disturbed by any noise or anything.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 25 Oct 2023
Hi,Thank you for taking the time to write a review.Thank you for choosing us as your rest stop to avoid the snowstorm. We do aim to provide a clean and comfortable stay for all guests who walk through our doors. On site we do feature a liquor store, a steakhouse, fitness room, hot tub, and a friendly smile at the front desk. I hope we see you again soon!

10/10 Excellent

nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for hockey. Kids gear went in a safe, secure room which was nice. No smell in room!!! Rooms were clean and had comfy beds and pillows. Big TV with actual movie channels. Would stay again for sure
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on 13 Nov 2023
Hi Nathan,Thank you for your review.We are happy to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Bowen

Stayed 1 night in Oct 2023
Response from Guest Services Manager on 13 Nov 2023
Hi Bowen,Thank you for your review.We are happy to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
ATTN: Bikers and Skiers. The hotel does not allow equipment in the rooms and does not have a properly secured space for equipment, plus can be accessed by multiple staff. I would advise fellow bikers and skiers to seek accommodations elsewhere to avoid any inconvenience during their vacation. The hotel would rather refund the stay than deal with anyone with equipment. Parting message from the GM at us not proceeding with accommodation is that this was "no loss to them".
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 27 Oct 2023
Hi Nicole,Thank you for reaching out.Because we do not allow large equipment in our guest rooms, like bikes, or a lot of equipment that could potentially be an issue, our hotel has multiple storage rooms which are available for storage, one of which even features ventilation which we can use for hockey gear during the winter months. These rooms are locked up 24 hours a day and only opened upon request from approved guests. With our front desk being open 24 hours a day we are available anytime to do so, but we do require guests to present ID to have it opened which is exactly what hotels also require to provide a replacement key for a guest room (the place where you are suggesting you would typically want to keep your bike).We get several biking tour groups every year which can often have 30 bikes which we have had no issues accommodating them all. We welcome them and look forward to when they return year after year.Thank you for the opportunity to highlight our services.

8/10 Good

Anita

Stayed 2 nights in Oct 2023
Response from Guest Services Manager on 16 Oct 2023
Hi Anita,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Andrzej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 16 Oct 2023
Hi Andrzej,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfy
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 11 Oct 2023
Hi Judith,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Will be back!
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 30 Oct 2023
Hi Travis,Thank you for your review.We are happy to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

6/10 Okay

LUCIEN

Travelled with family
Worst sleep ever! Tiny beds and they were very uncomfortable. The staff was great and the rest of the amenities were as good as anywhere else I’ve been
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 4 Oct 2023
Hi Lucien,Thank you for your review.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Keith

Stayed 1 night in Sep 2023
Response from Guest Services Manager on 4 Oct 2023
Hi Keith,Thank you for your review.We are pleased to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Diego

Stayed 2 nights in Sep 2023
Response from Guest Services Manager on 30 Oct 2023
Hi Diego,Thank you for your review.We are happy to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

2/10 Terrible

Diego

Stayed 1 night in Sep 2023
Response from Guest Services Manager on 16 Oct 2023
Hi Diego,Thank you for your review.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
I have used this hotel for decades and it has always been excellent. The only problem with the location is the noise from the traffic on the main road going into town. The other disappointing thing this time was the sports bar attached to the property has now changed to fine dining, very expensive. So now there's no place at the end of the day to just pop in for a drink and a chat.
Stayed 5 nights in Sep 2023
Response from Guest Services Manager on 26 Sep 2023
Hi Margaret,Thank you for your review.We appreciate your feed back from your say.I hope we can welcome you back again soon.Warmest regards.

6/10 Okay

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms next to the highway are quite noisy. Sounds like the highway traffic is right outside your window. Also, noise carries throughout the hotel. Noise from higher floors is heard loud and clear in the rooms below.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 26 Sep 2023
Hi Deanna,Thank you for your review.I would like to apologize for not exceeding your expectations.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and open, clean, professional, modern, spacious rooms
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 22 Sep 2023
Hi Chris,Thank you for your review.We are pleased to hear you found our rooms to be clean and spacious.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on 22 Sep 2023
Hi Katie,Thank you for your review.We are pleased to see you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Mary Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Services Manager on 20 Sep 2023
Hi Mary Anne,Thank you so much for your review.Were so glad you enjoyed your stay with us.We hope to welcome you back again soon.-Guest Relations Manager-

10/10 Excellent

Donna, Atlanta

Stayed 4 nights in Sep 2023
Response from Guest Services Manager on 30 Oct 2023
Hi Donna,Thank you for your review.We are happy to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Earon

Stayed 1 night in Sep 2023
Response from Guest Services Manager on 20 Sep 2023
Hi Earon,Thank you so much for your review.Were so glad you enjoyed your stay with us.We hope to welcome you back again soon.-Guest Relations Manager-

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very comfortable, with nice location.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 20 Sep 2023
Hi Brian,Thank you so much for your review.Were so glad you enjoyed your stay with us.We hope to welcome you back again soon.-Guest Relations Manager-

8/10 Good

William

Stayed 3 nights in Sep 2023
Response from Guest Services Manager on 4 Oct 2023
Hi William,Thank you for your review.We are pleased to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good although the outside road noise was a little loud.
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on 30 Oct 2023
Hi Jim,Thank you for your review.We are happy to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Gina Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, impeccably clean room and bathroom. Only in for one night driving through. Older building but the room was up to date and very nice. Would stay again if coming throughTrail again
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 5 Sep 2023
Hi Gina,Thank you for your review.We are pleased to hear you found the room to be so clean and up to date.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Irene

Stayed 1 night in Aug 2023
Response from Guest Services Manager on 4 Sep 2023
Hi Irene,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest Regards.