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"This place was AMAZING!! The complimentary breakfast and wine happy hour were such a special touch that also brought all the guest's together. Whenever I am back in Pacific Grove, I will be stayingat the Charles. :) One of the best stays I have had in a long time."

"Very nice place. The room was beautiful and kept up well. The bed was comfortable and the shower worked wonderfully. The staff was helpful and friendly. Very convenient location, right in down town Pacific Grove. Several restaurants just a short walk away. On site parking was convenient."

"Very disappointed with our stay here. Room was terrible and not what we booked. It was a handicap room and not facing the ocean. Also did not include parking which was an additional cost I didn’t expect. Waiting for our room to be ready the heating and cooling system as well as the tv were very hard to operate as well as the shower. Would not recommend this hotel at all. The staff upon arrival were also very rude. We did not expect this considering the cost paid close to $800 for two night stay...

"For the price, this hotel is above average, but the Expedia photos set our expectations much higher. The exterior looks more like a motel, and when we arrived, we felt misled by how different it looked from the listing. The rooms are nice, but the beds were uncomfortable and the pillows were poor. The food was average, breakfast options were limited, and parking could be a hassle. The pool was disappointing, too—don’t bother packing your swim trunks. The highlight was the staff, who were...

"Excellent care and helpful behavior throughout. Room was great. On site restaurant excellent. All in all a place we will come back to."

"Beautiful property, great location, the staff was very kind and helpful."

"The room was so cool and comfy, the location was awesome. Valet was awesome. Staff were really nice and fast. I would give them 6 stars if i could! Thank you portola!!"

"Room was comfortable and enjoyed wine in the evening and breakfast in the morning, only a couple of things bothered us, the a/c did not work and there tv Chanel’s were scrambled and was not able to watch football games in my room, Had to go watch at restaurant."

"BEWARE, NO air-conditioning, needed windows to be open. We stayed in a city view room on the top floor. VERY NOISY till the wee hours and woken by garbage and delivery trucks every morning! That being said the room was BEAUTIFUL!! enjoyed the breakfast service and happy hour in the lobby."

"Over all were good. Nice and clean. Two points of concern. Firstly breakfast area was cramped even when there were not many guests. Secondly light sensor in toilet was either set incorrectly or malfunctioning. It would shut down light every 30 seconds. It could not detect people inside shower room. We had to slide open shower door every 30 seconds or taking shower in complete darkness. If it happened only to our room then it should be fixed before we arrived. If it happened to all rooms then it...

"They advertise an electric car charging station but they only make it available between 8-11PM. Ridiculous."

"雰囲気が良い"