Indoor pool, outdoor pool
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Reviews of Hilton Toronto

4 out of 5
Hilton Toronto
145 Richmond St W, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1236 out of 2410 reviews" "
Rating 8 - Good. 606 out of 2410 reviews" "
Rating 6 - Okay. 295 out of 2410 reviews" "
Rating 4 - Poor. 146 out of 2410 reviews" "
Rating 2 - Terrible. 127 out of 2410 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was pleased with this hotel. The service was amazing. The facility had an overall charming vibe.
Stayed 1 night in May 2024

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There were no signs with the hours of the pool and no in room service info.
Stayed 1 night in May 2024

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is centrally located in the Downtown area of Toronto! Great location! Walkable to many places. The communication was amazing. The cleanly of the room and the property was immaculate.
Stayed 3 nights in May 2024

10/10 Excellent

Mair

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool is awesome, everything was great. A little annoyed there was no body wash in the bottle provided to us as I forgot mine. Other than that service was great.
Stayed 1 night in May 2024

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
I enjoyed the location of the hotel, loved the express check out. Thought that the standard rooms should be updated to meet the expectations of the Hilton name.
Stayed 1 night in May 2024

10/10 Excellent

Renay-Claude

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay, very happy with the room, very clean :)
Stayed 2 nights in May 2024

10/10 Excellent

NASHILA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Prime location, easily accessible to dining and shopping. Convenient to walk everywhere and public transportation is nearby.
Stayed 1 night in May 2024

10/10 Excellent

Mukesh

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

6/10 Okay

Jan

Travelled with family
Pillows are old
Stayed 1 night in May 2024

6/10 Okay

Jan

Dirty smelly pillows. Dirty toilet
Stayed 1 night in May 2024

10/10 Excellent

Maksym

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's nice hotel
Stayed 1 night in May 2024

10/10 Excellent

Lysandros

Stayed 1 night in May 2024

8/10 Good

Brenda

Business traveller
Liked: Amenities
Pillows were too soft and room fan made a loud noise. Other than that, room and hotel were clean.
Stayed 1 night in May 2024

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location and within walking distance of most attractions
Stayed 2 nights in May 2024

8/10 Good

Murray

Liked: Cleanliness, property conditions & facilities
Wifi wasn’t free
Stayed 1 night in May 2024

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have beautiful view , delicious food downstairs and walking distance everywhere
Stayed 1 night in May 2024

8/10 Good

LINDA

Liked: Cleanliness, property conditions & facilities
Nice hotel.
Stayed 1 night in May 2024

10/10 Excellent

Fateh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Cristian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Older building but renewed room. No noise which is good. Nice bed. Comfortable room size. Safe area. Many restaurants. Few blocks waking distance to convention center.
Stayed 3 nights in May 2024

8/10 Good

chi hyun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
very busy but staff very courteous and helpful. well placed close by food.
Stayed 4 nights in Apr 2024

2/10 Terrible

Jenny

Stayed 9 nights in Apr 2024

6/10 Okay

Toshiro

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
USB charging outlet and power outlet were not working even if the room was renovated lately. Tbey could not repair nor did not want to change the room. This minor problem is bigger deal than you would think now days.
Stayed 2 nights in Apr 2024

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
It was conveniently located to our venue that although traffic and construction made it difficult to enter the hotel on a one way street
Stayed 1 night in Apr 2024

10/10 Excellent

Ariah

Travelled with family, Travelled with group
Excellent rooms
Stayed 1 night in Apr 2024

4/10 Poor

Velupillai

Disliked: Property conditions & facilities
Very old property they dont. Even provide water
Stayed 1 night in Apr 2024

10/10 Excellent

Tabitha

Liked: Cleanliness, amenities
Wonderful hospitality! I would definitely recommend! The bar is the restaurant made delicious cocktails!
Stayed 3 nights in Mar 2024

10/10 Excellent

Raymond, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and dependable downtown hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Francois

Liked: Cleanliness, property conditions & facilities
Hilton is the only one we go, comfortable, clean, safe, love it! Thanks
Stayed 1 night in Apr 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
They should not be handing out plastic water bottles on check in. This is an unnecessary use of signle use plastics for no reason.
Stayed 2 nights in Apr 2024

8/10 Good

Erica

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff of this hotel are great and progressional! Kristine at the front desk was so helpful and so kind. It was our first time in Toronto and she was such a delight to speak to. Also Daniel who was our bartender for the last night was absolutely wonderful. He crafted us some specials off the menu drinks after asking us a few questions regarding our preferences and the drinks were amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kaywaanya

Liked: Cleanliness, property conditions & facilities
It’s amazing
Stayed 1 night in Apr 2024

10/10 Excellent

samir, Pittsford

Liked: Cleanliness, amenities, property conditions & facilities
In the middle of everything
Stayed 1 night in Apr 2024

10/10 Excellent

William

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

8/10 Good

Nadia

Liked: Cleanliness, property conditions & facilities
Convenient for the locations I was going to. The hotel bar was nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Stayed 4 nights in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Staying at Hilton Toronto was a great experience! The staff were friendly and knowledgeable and the remodel was beautifully done. I look forward to staying here the next time I’m in town.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
Great stay would stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Satpal

Liked: Amenities
No shower pressure - literally. Can hear everything from rooms and hallway and street. Beamon the 15th floor.
Stayed 1 night in Apr 2024
Response from Duty Manager on 7 Apr 2024
Dear Valued Guest,Thank you for taking time in providing your feedback. It is always a learning opportunity to improve our quality of service. Please accept my sincere apology for the inconvenience caused to you during your stay however be rest assured that same will be taken up with the team. We hope you will give us a chance in future to showcase our hospitality.

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024

6/10 Okay

Jonn

Travelled with family
Disliked: Property conditions & facilities
Pool and change rooms were filthy. Room service menu was very limited and overpriced. Concierge was completely unavailable. Great location but I’ll be staying elsewhere next time.
Stayed 1 night in Mar 2024

10/10 Excellent

Clinton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were phenomenal and the location is perfect to explore Toronto. The rooms are beginning to show wear and tear, but overall this was a great stay. I will book again.
Stayed 4 nights in Mar 2024

4/10 Poor

Wayne

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in a good location making it easy to walk about and getting to sight seeing locations. The lobby area is new looking clean & fresh. Unfortunately that is about all the positives overall I would not recommend to anyone I know to start there. Room is tired and not very well maintained. Wallpaper has marks on. Carpets are not very clean. I believed the carpets are hoovered daily but room service, but they need a deep clean as they are still not clean afterwards paint work on the doors are flaky. Plug socket hanging out of Fremont and previously glued back into place. Screws not fitted fully. The corridors are not hoovered. The lifts are dirty on the windows, the frames and again the carpets. Someone had put sugar cubes on the window seal of the left for all to see. They were there for 5 days until I mentioned it. Along our corridor one morning was someone’s room service breakfast tray. We notified it at 9am when we went out. We came back at 16:30 and it was still there. Breakfast was poor. As a gold member you was entitled to continental breakfast ONLY they made this clear by following you into the very small breakfast room area and in front of other guests repeating. ‘You are not allowed hot food’. The first morning when we found this out on arrival we thought we would see what the cooked breakfast was like before deciding on paying the extra. In our opinion it wasn’t worth it even though it wasn’t that much extra. So we opted to go out.
Stayed 6 nights in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was great and views/locations perfect
Stayed 1 night in Mar 2024

8/10 Good

Julie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024