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Reviews of Cheltenham Suites

2.5 out of 5
Cheltenham Suites
14386 Creditview Road, Caledon, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 55 out of 78 reviews" "
Rating 8 - Good. 16 out of 78 reviews" "
Rating 6 - Okay. 3 out of 78 reviews" "
Rating 4 - Poor. 1 out of 78 reviews" "
Rating 2 - Terrible. 3 out of 78 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gina

Stayed 1 night in Apr 2024

10/10 Excellent

Lorraine

Liked: Staff & service, amenities, property conditions & facilities
It is exactly as described. Very friendly and welcoming.
Stayed 1 night in Apr 2024

6/10 Okay

MARYANN

Travelled with partner
Disliked: Cleanliness
We want to give a good review, but the Suite currently has a significant Ant infestation & there are a lot of dead flies that need to be cleaned up (the window sill was not cleaned for a long time). We couldn't eat or keep any food inside the Suite, due to Ants crawling everywhere. Otherwise, lovely place, quaint, historic, quiet, nice decor, convenient key code, easy parking. We would rebook for another visit- but not until assured that it is cleared of the Ants. We discovered them in every area- bedroom, bathroom, sitting room, closet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dominick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Really nice place. Chk in is a little late at 4 pm. Little needs Kleenex. Really great shower snd super comfy bed.
Stayed 1 night in Jan 2024

10/10 Excellent

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique, spacious and nicely appointed suite. Store below is convenient as well.
Stayed 1 night in Dec 2023

8/10 Good

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

Mitch

Stayed 2 nights in Dec 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is semen in my bed... Lots of it. I just arrived and the Cheltenham Suites number is going to voicemail. I will stay here until someone shows up to clean. I will find this person and get a refund
Stayed 1 night in Oct 2023

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this property was on a river, with chairs to enjoy watching the water. There were also massive old trees to admire, perhaps 400 years old. Also, there was a shared deck to use if wanted. The room was in a (perhaps 200 year old?) building above a quaint country general store. Everything went very well with a code to get into and out of the building and room.
Stayed 1 night in Oct 2023

10/10 Excellent

Tammy

Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything charming
Escarpment suite is very nice. Bed is very comfortable, fridge is hidden but fully functional. Sitting room is very comfortable with many amenities. Very clean. Best part of Cheltenham Suites is the backyard, which sits on a charming little river, the Credit. We sat in the chairs and watched the water go by, enjoyed the breeze and the flowers, it was very peaceful. Staff at the General store downstairs gave us advice on where to go for lunch and sightseeing, which was excellent advice. Had a wonderful stay and will definitely go back.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay.
Stayed 1 night in Aug 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness
A lamp on the night side table had been repaired with scotch tape around the socket holding the light bulb. It was both a fire hazard and an electrocution hazard. No one had swept under the dressers or bed for a very long time. Lots of dust and a few other items. While there was a plate provided to be used in the Microwave it had gold edging and could not be used without creating a hazard. The coffee was not real good. Nice the general store had great coffee and breakfast sandwiches. Lovely patio area to enjoy them too. Light bulbs in the ceiling fixtures were burned out so lighting was inadequate. The bed was very comfy and we enjoyed the quaint nature of the building. The cleaner of the apartment next to us could have been quieter. Someone checked out early and we did not need the music quite so early.
Stayed 2 nights in Jun 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Tari-An

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For a suite located a distance from certain amenities such as dining, we found the fridge a bit small aa we brought a few groceries knowing we couldn't walk to a dining location. Parking was nice and close but felt bad for takong up space for a business. Overall was a great spot.
Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Stayed 3 nights in Jun 2023

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities
Quirky and spacious early 20C accommodation in beautiful setting. Suite on 2nd floor of the village’s well-stocked general store.
Stayed 2 nights in Jun 2023

4/10 Poor

Yuill

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
We like the area because it was convenient for us. The building is gorgeous. We needed the extra bed sheet for the pullout coach and we found them in a bunch not folded and not sure they were cleaned and that was not cool. Room next door turned on their TV set at 5 AM, woke us up, not cool.
Stayed 1 night in May 2023

10/10 Excellent

ARTHUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, and a nail to be dealt with
All lovely, however a nail head is sticking out of floor in main room. We put a band aid on it so that someone can avoid ripping up a foot, or see where it is to hammer it down.
Stayed 1 night in Apr 2023

10/10 Excellent

Lisette

Liked: Staff & service, amenities, property conditions & facilities
Great pre-checkin info andcreminders; lovely room
Stayed 1 night in Apr 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & comfortable accommodations close to where we were visiting.
Stayed 2 nights in Apr 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot.
Stayed 1 night in Jan 2023

10/10 Excellent

Charlene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Second time staying at the property. Owners are lovely people. Check in is very simple! Room decor is lovely. Bed is soft and comfortable
Stayed 1 night in Dec 2022

8/10 Good

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice size space
Stayed 2 nights in Dec 2022

8/10 Good

Tejnoor

Travelled with partner
Instructions made it easy to get in. Only complaint: There's a nail jutting out of the ground that my boyfriend ripped his sock on and could have been worse.
Stayed 1 night in Dec 2022

10/10 Excellent

MAUREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful place to stay. Gorgeous room. Great location. Lovely little village I would stay here again in a heartbeat. Oh and great sandwiches in the general store.
Stayed 1 night in Dec 2022

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice vintage proprietary touch less style with great convenience store at ground level.
Stayed 1 night in Nov 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service
I loved the easy access and the charm if the room, would live to go again when we have more time
Stayed 1 night in Oct 2022

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No check in, enter by code. The room is above a store. Very convenient and quiet. Would recommend.
Stayed 4 nights in Oct 2022

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed rooms. Very clean and nicely decorated
Stayed 1 night in Oct 2022

8/10 Good

Valerie

Stayed 2 nights in Sep 2022

10/10 Excellent

Lisa

Stayed 1 night in Sep 2022

10/10 Excellent

Mike

Stayed 1 night in Sep 2022

2/10 Terrible

Jyoti

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
M booked a room for a night….but my experience so bad.m stayed only 2 hours.there is lot of wood smell…
Stayed 1 night in Sep 2022

2/10 Terrible

PETER

I did not go, tried to cancel I believe via phone and email, thought I had, and then got charged the entire amount of the stay.
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this Inn. It’s a real hidden gem. Highly recommended. And we will book it again in the future!
Stayed 1 night in Aug 2022

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very authentic
Stayed 1 night in Aug 2022

10/10 Excellent

Thomas, Toronto

Liked: Cleanliness, property conditions & facilities
Lovely. Make sure that you visit the General Store.
Stayed 1 night in Jul 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Quaint and so comfy very relaxing and tranquil.
Stayed 1 night in Jul 2022

8/10 Good

Hamid Mahboobi Baghdad

Stayed 1 night in Jul 2022

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Caledon beauty
Beautiful historic property; large suite; walk-in shower; deck at back; sprawling, well-treed lawn that goes down to river; we’ll-stocked general store at ground level; gorgeous rolling countryside
Stayed 1 night in Jun 2022

10/10 Excellent

JAMES M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely space with lots of room. Extremely well maintained. Great deck out back for eating breakfast
Stayed 1 night in May 2022

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the yard and the deck. No check in. Auto lock with code, great. Blinds could use replacing. TV remote needs instruction. Also fridge location, didn’t discover there was one till last day. It is not where you would expect it to be. A simple re-arrangement of furniture between sitting room and bedroom would make a huge difference to make space more user friendly. Art was beautiful. Linens very nice.
Stayed 3 nights in Sep 2021

8/10 Good

Lyne Yvette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Charming settings and beautiful surroundings.
Stayed 1 night in Sep 2021

2/10 Terrible

Faye

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The code to enter worked but the same code to the room did not and this was at 10 PM at night so no phone number to call anyone just an email after trying it 20 minutes we left and had to find other accommodations, at night, a long weekend, sitting at the side of the road and everyone was booked so we found a 2 star motel by a noisy highway the owner never apologized tried blaming us ( the code numbers used are the last digits of my cellphone as the owner had indicated to use in the email)
Stayed 1 night in Sep 2021
Response from Cheltenham Suites on 9 Sep 2021
Hi Faye, I’m sorry you felt the need to write a bad review after we tried to help you within minutes of notifying us of your issue. Sadly, you ignored our attempts to fix this issue when we reprogrammed the door code and you refused to try it again. If you had been willing to work with us, this all would have been resolved quickly. We did provide you with a full refund as an offer if good will. We apologize again for the inconvenience this caused. Technology can occasionally act up.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
For one night it is ok.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting character. Lovely location!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, well set up with all amenities. Very much enjoyed my stay
Stayed 1 night in Jul 2021