"It was busy
The staff were working really hard and were really pleasant to everyone the reception and restaurant staff were amazing.
Excellent customer service
Very good at their job
"
"Reception staff including one excellent trainee helped us upgrade to accommodate our 16 year old grandson who was now travelling with us. We were very grateful as it was graduation week and all rooms were taken. "
"Very comfortable and well-maintained hotel in the central city. Convenient to the central rail stop. Be sure to check out The Ship Inn just next door for a pint or a pub meal."
"Everything was good except the very stained dirty looking chair that spoilt the otherwise spotless room. The chair may have been cleaned but the staining looked disgusting. Surprised as the management should be looking at it from a visitos perspective."
"The host was superb and very accommodating to our needs. We needed to stay another night and he graciously made room for us. He helped us locate restaurants, bus stops and Exeter sites. And he was a pleasant conversationalist. He always made us feel welcome."
"The friendly reception was brilliant and the swim/ spa area was lovely. Really impressed with the lodge....like a tardis! Thanks fir a great stay :-)"
"This hotel is really nice. My Room was tastefully decorated and very comfortable. The staff at reception were extremely polite, welcoming and very approachable."
"Very accommodating staff. Arrived on one of the hottest days of the year. Staff member offered me an air conditioning unit. He’d also tried to keep the room as cool as possible, prior to check in. Would recommend people to stay here. "
"Lovely hotel. Spacious clean and comfortable room. Friendly and helpful staff.
Good choices for breakfasts.
Relaxing and great atmosphere in bars and secret garden.
Oldy woldy design...great."
"I checked in on an incredibly hot day when the air conditioning wasn't working as it should. The lady at reception moved my room without being asked to make sure the room I was checked into had air con. When I got to my room, it had clearly been prepared with the heat in mind - the curtains were closed against the direct sunlight and a fan was running - the room was lovely and cool, a nice reprieve from the heat outside. Staff are polite and incredibly helpful. "
